Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.
Average rating
Based on 51294 Reviews

98% of our customers recommend our service to their friends.
England
A bit expensive compared with England- France rates
Keith
The website is very clear and straightforward, but it was quite difficult to find information on baggage allowances.
Michaël
Very user friendly and clear, informative website. Several useful payment methods. Very quick response/ delivery of the boarding tickets through e-mail. 2 Years ago we had to wait for more than a week to get the boarding tickets delivered by mail. My compliments for the improvements, Michaël.
Ken
You will send us tickets or can we use the email you have already sent? Thanks, Ken
Dear Customer, you are kindly required to print the voucher of the ferry company that we have sent to you by email, and present it to the ticket office at the port to collect the boarding pass. Thank you, the Staff of Ok-Ferry
Jonathan
Such a great service. First I booked my reservation online then they sent me a confirmation e-mail immediately. Now, once the payment is processed, they will send you an electronic version of your tickets. Simple as 1, 2, and 3.
Leigh
An excellent service. Quick and easy to book our ferry tickets.
Johannes
very easy to use and a good overvieuw of all possibilities
Ciril
I thank the professionalism of the operator whom I spoke with.
Izzah Alia Binti
It would be really nice if the tickets is in English Language. Otherwise everything is just great. Keep it up!
Dear Customer, we would like to thank you for your review. Unfortunately, some ferry companies issue tickets only in their original language and we can not make changes, any changes may cause the annullment of the travel document. Thank you, the Staff of Ok-Ferry
Nadezhda
polite and professional operators. It is not so obvious to have this service. Thank you all
Nancy
Excellent service. The operator has been able to solve my problem in a very short time
Hoshiko
Everything is ok thank you
Veronika
The reservation system is intuitive and easy to use, highly recommended!
Marijan
Clear steps for reservation even for people like me who do not often use internet. Thank you!
David
Excellent website
Steffani
very clear and detailed... No unwanted surprise.
Aleksandr
Very clear website… this facilitates the reservation. Great!
Penelope
I'll use it again, I am fully satisfied with the service
Kellen Greg
Short waiting times, I am very satisfied of this service
Susan
Easy to use great service.
Logan Neel
Quick service and very helpful/friendly staff
Flynn
Easy, anyone could use it
Gracie
We have booked trips to both Capri and Ischia through Ok Ferry service and we had no problems at all
Jennifer
very positive experience
Brégy
Fast and easy. Thank you
Hunter
Excellent customer assistance,website easy to navigate and straightforward service
Lizzie And Meg
Fine, we will not hesitate to use it again in the future<
Nathan Phillip
Best information service ever
Kellie J
uncomplicated booking process, good service
Jarrett
second time to use this service. will use it again for sure.
Jarrett
very convenient
Stephen
The online booking system was fine but pointless. We planned to catch the 9am from Sorrento to Capri. When booking could only select 9:15, when we arrived at port was told it wasn't running and to wait for 9:50. Ferry took 40min rather than 20' as advertised on your site. Delay resulted in us missing blue grotto. Return was also late. Buy at port as you have to line up to pick up tickets anyway
Dear Customer, unfortunately some ferry companies do not issue an e-ticket valid for direct boarding, but only a voucher that must be displayed to the port desk in order to collect the boarding pass. As reservation center we can not be held responsible for any delay of departure and/or arrival of the ferry company itself. Should you need any further information do not hesitate to contact us. Kind regards, the Staff of Ok-Ferry
George
very easy to use web site. Processed reservation very quickly and received tickets by email within minutes.
Vasileios
The procedure was quite easy bot the booking fee very high and thre was not any clear warning info right at the beginning of the procedure...
Dear Customer,thank you for your review and evaluation. Our booking fee is applied as compensation for dossier management. Ok-Ferry is a broker between ferry companies and consumers. This extra fee also allows us to guarantee the highest quality service 7 days a week. Kind regards, the Staff of Ok-Ferry
Oscar
I was sold a ticket from castellamare to Capri and the service doesn't exist. Locals at the port told me that the ferry at 8.25 was already discontinued.
Dear Customer, we apologize for the inconvenience, but ferry company has canceled the departure due to bad weather conditions. We have already submitted your refund request to the involved company. Should you need any further information please contact us. The Staff of Ok-Ferry
Thomas
The "OK Ferry" booking service is very helpful when booking ferries on Italy''s Amalfi Coast for trips along the coastline and the Isle of Capri.
Andrews
An excellent service. Clear, easy to understand and quick.
Linda
Easy to navigate on the web and easy to pay. Great site.
Hexi
Very timely response from the Booking office.
Singhal
Very convenient and user friendly. If possible, the tickets may be bilingual- in Italian and English.
Dear Customer, we would like to thank you for your review and we would like also to inform you that unfortunately some ferry companies do not issue tickets in different languages, but only in Italian. Should you need any further information please do not hesitate to contact us. Best regards, the Staff of Ok-Ferry
Vehrer
Naples Capri booked. Theoretically it supposed to be 40.20 € but when i completed the booking 12 € booking fee was deducted from my card. Now I'm asking what a fucking bloody hell is this? This price was not indicated until the end of booking and it is actually almost 30 % of the price. I will make tomorrow a big scandal at the office where I will pick up my ticket.
Dear customer, we are really sorry about your negative report. We just would like to specify that, during the online procedure, the summary of the journey as well as every cost item are immediately and clearly displayed. To be even more specific, they are called "total outward journey" and "booking fee". This information are pointed out and then also recapped before confirming the booking and to go further in the payment procedure. In fact, the amount in the transaction form included the booking fee, that you had already displayed in the summary of the reservation. In every moment the cost items were clearly displayed (in the summary of the booking and in the payment form), therefore you could have stopped the confimation procedure, if you didn't agree, or you thought the summary of the cost items was not clear.Best regards, the Staff of Ok-Ferry.
Bliadze
Georgia - country was not in the list.
Dear customer, we thank you for your suggestion. We will forward it to the concerned department. Best regards, the Staff of Ok-Ferry.
Kenneth
Very fast and convenient
Noble
Very easy to use booking system, excellent site
Ulisses
Very good!!!!
Roy
Fast and easy
Joseph
Excellent Service, reliable, super fast boat and friendly.
Rodrigo
VERY GOOD
Richard
The booking was confusing and without instructions. For outbound I received one "ticket" for 4 people. I was not informed that I must take what I thought was a ticket was really a voucher. I almost missed the boat because I had to run back to the ticket office to exchange the voucher for the tickets. For the return booking I received 4 separate tickets. These also needed to be exchanged.
Dear customer, we're really sorry for your negative experience, but unfortunately some ferry companies do not issue etickets, valid for boarding, but just a voucher to be exchanged at the ticket office before the departure. As being a reservation center, we have to be strict to the company's conditions.
Anyway, we will certaintly take into account your report for improving our service.Best regards, the Staff of Ok-Ferry
Margaret
What an easy, smooth booking system, simple and quick. Hoping our ferry journey is just as smooth and easy, cannot wait to get to Ischia. Highly recommend this service.