On this site we use technical, analytics and, subject to your consent, third-party cookies from selected partners. By clicking " Agree" you consent to receive all marketing cookies. By clicking "Decline", we will not include any marketing cookies. If you would like more information on how active cookies work on the site click here.

Mediterranean ferry booking center

 

Reviews, opinions and comments of Mr Ferry customers

Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.

AVERAGE RATING

4,81 / 5

Valutazione globale recensioni Traghettilines

Based on 37882 reviews

 

5
 
42385
4
 
5029
3
 
593
2
 
234
1
 
462
Pollice su recensioni 98% of our customers recommend our service to their friends.

Anne

September 2017

Easy to use & prompt.

Lev Shulman

September 2017

very efficient

David

September 2017

This booking experience was excellent. It was well organized and easy to follow and understand.

Jerzy

September 2017

The service is good, I did miss some definitions while making the reservation. What exactly is extra luggage and what makes it extra compared to ordinary luggage? Also - how long a time before departure do I need to be at the ferry? It turns out passengers have to be at the ticket office 30 minutes before departure, which I did not realise while determining the departure times.

Misterferry replies:

Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We inform you that you can find all information for to get on board, on the Voucher of the Ferry Company. Best regards, Ok-Ferry staff.

Kevin Mccarthy

September 2017

Very easy to make the reservation!

Parusel - Dalla Costa

September 2017

Very good 👍🏽. Fast and easy

April

September 2017

Easy to book!! And rapid receipt of ticket vouchers.

Margaret

September 2017

very pleased with the service; it was straightforward and went through smoothly and quickly

Vojko Podgornik

September 2017

The data you entered disapierd if you tape wrong on the end, you have to enter all data again, I did itz 3 times. IN the mail with tickets there are only return tickets Bastia -. Livorno. ONgoing tickets are missig. Vojko

Misterferry replies:

Dear Customer, we thank you for your feedback but you can inform you that you recived on your email the tickets for the round trip. Best regards. The Staff of Ok-Ferry

Betty

September 2017

Easy online booking. Information was clear and user friendly.

Marc

September 2017

excellent website, fast and easy to manuever, fast response.

Michael

September 2017

It was very easy and efficient to book with the company. I experienced no problems.

Corinne

September 2017

Quick, accurate, helpful and friendly. Top marks.

Brian

September 2017

Easy to use service online

Anthony

September 2017

Excellent. Very straight-forward.

Stephen

September 2017

Very easy to use and will definitely use again! Can be confusing making travel arrangements in a foreign country but this was straightforward. Thanks for relieving some stress.

Ian Carr

August 2017

Excellent service. Easy website and a call back when my email address bounced. Above and beyond, thank you. Ian Carr

Marie Watley

August 2017

I thought I was getting my tickets. Didn't know I still have to go agent and get my ticket! Why did I get it on line? Thought go straight to boat. I would have gotten the tickets day going. If I get there late can I get next boat? Confusing.

Misterferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. We kindly inform you that with voucher you recieved you will be not able to take the next ferry. . Thank you, Ok-Ferry staff

James

August 2017

Easy to use! Efficient

Kelli Kreter

August 2017

We travel a lot and sometimes transportation websites are difficult to understand. This website could not have been any easier to use, thank you!!

Howard Chernick

August 2017

I put the wrong date on our original booking, 14/09/17 - Ischia-Sorrento-. wrote 3 times to reuqest a change to 17/09/17, same time, 10:35. I have had no response, and have had to go ahead and book another ferry on 17/09. I am extremely dissatisfied with your lack of response. I will not pay for the double booking. Please improve your service to passengers. Segnore Professore Chernick

Misterferry replies:

Dear customer, we thank you for your review and we inform you that we recieved your cancellation request. We will provide with a partial refund of your reservation. Best regards Ok-Ferry Staff

Maxine

August 2017

Website easy to navigate, excellent service, prompt response

Edward

August 2017

Service is fast, easy and efficient

Anneke Ruis

August 2017

Very content.

Lisa

August 2017

so far so good. Haven't left yet. we shall see how my departure goes.

Eunjung

August 2017

I'll ride again.

Madan

August 2017

Booking fee of €5 is to high ,you have a monopoly so you have no choice but to book with you

Misterferry replies:

Dear customer, we thank you for your feedback. We remind you that our booking fees are applied to support the running costs because Ok-Ferry is an intermediary between the ferry company and the customer. This fee also permits us to have an available staff 7 days out of 7 always ready to respond to every necessity of our customer, at any time. We are available for further questions and information Best regards The staff of Ok-Ferry

Robert

August 2017

quick and easy

Cornelis

August 2017

Very clear and easy to make the reservations.

Beverley Daniels

August 2017

Availability request straight forward and easy to access. Very easy booking process with only the essential questions to answer. Super quick confirmation and I've already received my tickets - all in about 20 minutes. And I'm located on the other side of the world in New Zealand!! Very easy and impressive. Thank you!!

Jose Carlos

August 2017

It is a very good ans expedite service. Very user friendly.

Lilian Malexy Juarez Duron

August 2017

A quick and direct process of booking, with all data well explained and keeping measures of security during using credit card for the reservation.

Willem Van Haarlem

August 2017

Fast, clear and client-friendly service

Alla

August 2017

Fast,easy and efficient service. Highly recommend

Robert

August 2017

When I finally found your web site, everything was easy. The booking fee was a little less than one of the competitors.

Jasby

August 2017

Fantastic service, easy to understand and to book.

Galina

August 2017

Booking online worked great, however it was not made clear that these are not real 'tickets' but you still have to go to the ticket office to get your boarding pass. What is the point of booking online if you still have to wait foe your ticket at the port? This is for just a 30min ferry, why would you make it so complicated like an airport?!

Misterferry replies:

Dear customer unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Kimberlyn Stewart

August 2017

Human response was quick & efficient, but both bookings needed to be revised a/c incorrect/incomplete information generated on the original tickets. Need to be correct the first time.

Misterferry replies:

Dear customer, we inform you that our office provided to send you by e-mail the tickets required for the embarquement. Best regards Ok-ferry staff

Raul

August 2017

Reservation system worked very well. We look forward to our trip next month, hoping for the same level of excellence.

Donna Declemente

August 2017

It was very easy to book the ferry service. One suggestion, I needed to make 3 one way tickets and had to start over each time. It would have been a little easier if I could have reserved all 3 together and inputted our names and credit card info once. But not a big deal.

Christopher

August 2017

easy smooth transaction

Debra

August 2017

It was a very easy process and very quick! If all goes well when we get to the port, I will be ecstatic! This was one of the easiest reservations of the entire trip.

Saleh

August 2017

Good service. Easy to use. Ideally if the booking can include the ticket itself and not just the voucher to avoid standing in line at the day of travel to pick-up the ticket. Thanks

Misterferry replies:

Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff

Jitendra Kumar Rajgor

August 2017

Your service is prompt and user-friendly. I would like to book through you whenever I visit Italy. Dr Jitendra Kumar Rajgor, Ahmedabad, India.

Tracey

August 2017

Very easy to use website and confirmation and tickets were received within 5 minutes.

Nadine Kaddoura

August 2017

Excellent, fast and reliable, instructions all very clear!

Rachel

August 2017

The website is user-friendl/easy to navigate. I could search options and reserves tickets easily.

Adrian

August 2017

I booked several tickets online and I liked very much the service. It was intuitive and fast.

Nina

August 2017

Very easy to use.

Alexander

August 2017

very good