Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.
Average rating
Based on 51547 Reviews

98% of our customers recommend our service to their friends.
Michelle
Great, easy site to book ferries! Quick transaction, and received boarding passes within minutes!!! Simplified another task on my trip to Italy. Many thanks!
Nadia
Good service. I'm glad there's a way to book online instead of risking it the day-of. The email had some errors in English. Also, it would be helpful if the ticket had a map showing where the ticket office is at the port.
Robert
Very Slick , booked from our iPhone while having a Cappuccino in Salerno . Walked up to a Mailboxes Ect and Air Droped to a printer for .20€ Took I’ll of 15 mins .
Joshua
Booking was fast and easy. The website could have explained what "extra luggage" meant, but besides that small detail I would book through them again.
Krisztina
Easy to use, comfortable. A "Back" button would be great in all phases of the order.
Laura
Hello: Why cannot I not also purchase my return ticket at the same time? That would be very helpful for a one stop transaction.
Dear customer, we thank you for your feedback and we confirm that you can book round-trip tickets on our systems. Our call center is available every day from 09.00 to 20.00 at the number +39 0565 912191. Best regards, Traghettilines.
Lorenzo
Fast and reliable. Thank you
Jackson
seems fast and efficent. shall look forward to the jouney
Barbara
Booking with ok ferry was without incident and the site and prompts were user friendly. I would highly recommend this ferry's booking center
Daniel
Good easy process for booking ferry
Helen
Very quick and easy to book. No language issues.
John
Excellent!
Francis J
Very easy and quick transaction!
Sabrina
Quick and easy!
Kristy-Ann
Easy to use. All of the baggage is attached to one passenger, but other than that, all looks good!
Luis Julian
I had an issue with the payment (the credit card was rejected) and the issue was solved quick and smoothly (based on automatic emails)
Louise
Never received my tickets Horrible system
Allen
I live in the US and purchase tickets for 5 persons. This company was very organized and responsive. They answered several of my questions and responded within a day to my email. Fabulous service
Mcdowell
At this point in time I will say bravo!! Easy to book, schedules great, prompt responses. Well done. Looking forward to our ferry rides.
De Jesus Marques
A great service website.
Christine
Very clear and thorough
Maria
Excellent and very efficient. An easy experience.
Katarina
easy and fast!
Jari
Easy and fast way to pay tickets !
Kiran
Very good thanks!
Eyles
Very easy to complete and reasonable price
Val
The booking experience was good, no problems and straight forward, no problems. We are yet to board our ferry so cannot comment or rate the full service.
Kerrie
Very quick to respond, able to provide other options when original option was not available. Would definitely use this service again
Charles
Do I really have to print my tickets?? On a boat with no printer. If no - 5 stars & recommendation If yes- no stars or recommendation
Dear Customer, for the Company that you have booked, you do not need to print the vouchers. Simply show the Company vouchers during the mandatory check-in at the ticket office at the port.
Ezekiel
only received half of my reservation vouchers. I received the Capri-Sorrento portion but not the Sorrento-Capri portion. Very frustrating. Please advise.
Jacob
Easy and quick. five stars
Daniel
Your reservation system is very easy to navigate and very responsive. I m extremely impressed with it!
Stephania
It is all good, the only thing is that the airline companies do not require that we change the boarding card at the airport, we print it at home. It would be much easier if this is the case, it will save us time. I suggest that you would look into that option. Thank you
Dear customer, unfortunately several naval companies did not entail the issue of an e- ticket ready for the embarcation, but a voucher that should be converted at the ticket office before the departure. The utility of buying a voucher on line is to make sure the availability of the choosen departure time and do not have a risk to not find a place for that departure once at port. thank you, Ok-Ferry staff
Neville
Very satisfied, good website, simple booking process, efficient response with tickets.
Athena
yes great service quick replies and delivery of tickets
Moshe
There should be information about baggage. Is baggage allowed? If yes, how much? There is only an option to select extra baggage as an accessory. What does 'extra' mean?
Dear customer, we kindly inform that on the ticket's price is included one luggage. Any luggage bigger then the standard measures or any other luggage would be considered as an "extra luggage". In the case that you should add an extra luggage once the ticket has been issued, you can buy the extra luggage at the port. We also remind you that, beside the booking summary, there are our call center's phone number in order to be assisted. Best regards, Ok-Ferry staff.
Sammut
Fantastico!!!! We made a booking error, e mailed to your office, within minutes we got a call back and Mattia reversed it to what we needed. That is why we keep coming back to Italy!! Grazie Molto
Mamulashvili
Very good service, very easy and comfortable.
Martin
You tricked me into booking. I looked at your website and searched. I never entered into a contract. I bought the ticket through SNAF You send me a tricky email that made me think my ticket still needed to be paid for so I clicked and double paid. Your refund was only for 70% you are scam artists!!!
Dear Customer, we inform you that, as stated in your cancellation request, you made an error by making the payment when, the ticket had already purchased the previous day. Unfortunately we have held back the penalties that the ferry company require. Sincerely, the Ok-Ferry Staff
Mark
Quick and easy to use
Jillian
EASY TO USE SERVICE
Paivi
It was impossible to buy return tickets, propably for the company to get the booking fee twice.
Dear customer, we kindly inform you that our reservation sistem permits to book both ways : Outward and return. We remind you that on our website there are our contacts to call us and ask all the questions that you have. Our staff is available 7 days out of 7 from 8 to 20.00 . Best regards - The staff of Ok- Ferry
Wai Beau
The reservation flow is smooth and easy to use. Showing a location of pier may be useful. Also, when clicking the Terms and Conditions during the application, only Italian version had been displayed.
Eduardo
very good servisse , attentive and quick to solve doubts and problems.
Bart-Jan
The service was great. The lady on the phone looked for the best and most cheapest tickets. Also the follow up was very quick.
Wasseem
Very easy service to use and quick response on confirmation of tickets.
Brian
One of the easiest and most efficient online booking systems I have used. Clear to understand what you are getting ..... and then you get it almost instantly through email. Thank-you for making it easier to enjoy our trip!
Jonathan
Very good but please make it VERY CLEAR on the website that the PDF ticket that is sent by email must be exchanged for the actual Boarding Passes at the ticket booth in Beverello.
Dear Customer, as stated on the voucher you received, we inform you that the boarding card shall be collected at the ticket office at the port at least 20 minutes before departure. Best regards, Ok-Ferry team
Patrick
It was very easy and I was very pleased with the service
Isabelle
On-line ticket reservation was easy!