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Mediterranean ferry booking center

 

Reviews, opinions and comments of Mr Ferry customers

Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.

AVERAGE RATING

4,81 / 5

Valutazione globale recensioni Traghettilines

Based on 37841 reviews

 

5
 
42345
4
 
5025
3
 
592
2
 
234
1
 
462
Pollice su recensioni 98% of our customers recommend our service to their friends.

James

August 2021

I asked for a ferry on a particular date, somehow it reverted to the day before. I didn't notice it until the transaction was complete. I went to change it and they charged me 26.39 euros to change it. Even though I bought the Trip Cancellation Insurance. Seems a bit outrageous.

Misterferry replies:

Dear Customer, in case of changes or amendments to ticket already issued, allowed by the Terms and Conditions of the ferry Company involved, the Customer will be required to pay change fees according to the Company’s Transport, Conditions in addition to a fee owed to Traghettilines for each change or amendment as management fees. The Cancellation Coverage Appendix can be activated in case of cancellation, not in case of change. Best regards, the Staff of Ok-Ferry

George

August 2021

painless to purchase my ferry tickets for my vacation... fast service and prompt answers

Chloe

August 2021

Laura was a fantastic helper . She aided me in finding the best price.

Melinda

August 2021

we appreciate how quick and effective the answer was.Great customer service.

Alexis

August 2021

Purchasing a ticket is pretty simple.

Owen

August 2021

good platform for buying tickets ... Making a reservation just takes a few minutes

Katriona

August 2021

really user-friendly website and quick email confirmation

Erin

August 2021

I'd want to convey my appreciation to Martina for her help, I received a call handled in the most professional manner possible :-)

Steven

August 2021

100% satisfied

Tom

August 2021

Your website appealed to me as being highly user-friendly

Megan

August 2021

You're doing a fantastic job, in my opinion

Joshua

August 2021

Thank you for your exceptional help in getting a reimbursement for my cancelled ticket

Paul

August 2021

They provide quality service

Jamie

August 2021

they gave me a number of options! Thank you very much for your assistance

Max

August 2021

really happy with the ticket price that we spent

Jonathan

August 2021

great experience during the reserving procedure

Andrew

August 2021

I booked a ferry on the wrong date by mistake, emailed this company immediately while also purchasing tickets for the correct date. I asked for a refund and the company did not even respond.

Misterferry replies:

Dear Customer, we kindly inform you cancellation requests must be made by accessing directly to your User Area on our website. Best regards, The Staff of Ok-Ferry

Peter

August 2021

Supportive, offering best options for your sea travel

Vincent

August 2021

Great assistance and explaining the details of the ticket

Zachary

August 2021

super easy! he whole process was made so easy... would definitely rate this 5 stars 🌟

Conrad

August 2021

They go above and beyond to make the customers happy

Faith

August 2021

Great customer support: we had an issue with my our purchase and we weresurprised by the speed of response

Matthew

August 2021

I'm very happy with the mrferry service I've booked and look forward to future travels!

Andrew

August 2021

we have been using this website for 5 years and it gets better with every time

Chase

August 2021

excellent customer service and good listening skills

Kiera

August 2021

Very nice experience with okferry, great communications prior to our trip, I was able to get my boat fixed quickly.

Sean

August 2021

Booking was very easy and all worked well

Patricia

August 2021

Easy to use booking service that I'd use again and recommend to others. Some feedback on this survey: for those who don't know how to translate a web page into another language, the greeting above is only displaying in Italian even when you select the English language option. Perhaps this can be changed.

Laura

August 2021

Been looking for a website like this for a long time GOOD JOB!

William

August 2021

It would be nice to have an English language option when you are at the "Download Ticket" page (I clicked on the Italian flag but there were no other options).

Misterferry replies:

Dear Customer, thank you for your feedback, we kindly inform you that you can change language in your "User Area" by selecting the appropriate flag. At your disposal for any clarification, the Staff of Ok-Ferry

Martha

August 2021

his is such a great way to plan your trip to the Amalfi coast

David

August 2021

A very useful tool

Katherine

August 2021

was having difficulties finding suitable itineraries on online websites, but OkFerry is a unique platform for planning your ferry trip ! easy to use !

Jake

August 2021

good communication, 100% recommend.

Mark

August 2021

This is the first time I have used anyone other than just the ferry company, they handled our travel requirement to our complete satisfaction

Joseph

August 2021

we received help finding the ferry we needed.

Linda

August 2021

they helped me to make needed changes after the booking, extremely attentive service

Neil

August 2021

Easy to understand, i loved getting multiple options.

Kevin

August 2021

we always find the best routes and fares for our travels, Elena promptly answered every question along the way

Angela

August 2021

good service throughout

Abigail

August 2021

I am really satisfied with your service.

Bruce

August 2021

Excellent service. I am so pleased.

Anna

August 2021

The entire experience was really smooth and we had Martina help us through any questions we might have

Daniel

August 2021

Straightforward, direct communication and great follow up

Jelea

August 2021

Excelent

Bruce

August 2021

Your website is wonderful and you did a marvelous job! Well worth the small handling fee. Many thanks for your excellent service!

John

August 2021

I entered my destination and many choices came up. Info pop-ups clarified any questions!

Elyas

August 2021

It was that easy! Fares were comparably less than other sites

Lisa

August 2021

Booking through ok-ferry.com was absolutely the best and easiest process I’ve ever had when booking online!

Alex

August 2021

I'm new to OkFerry and I'm glad to see how easy it is!