Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.
Average rating
Based on 52125 Reviews
5
45336
4
5357
3
661
2
254
1
517
98% of our customers recommend our service to their friends.
Highly recommended by a friend now I'm glad I listened to her advise :-)
Booking through misterferry was a pleasant experience.
they promptly responded to our emails allowing us to return home in comfort. TNX!!!
incredibly straightforward and quite helpful.
Hartmann
Einfach und unkompliziert👍
Fast and high-quality service
Thanks to you, everything went smoothly.
Fast and high-quality service
user-friendly website and outstanding customer service
Laura was lovely to speak with, very pro!
Maria
Booking was super easy and quick, everything was correct. I hope the ferry trip is as good! Thanks.
Easy booking processand assistance was just a phone call away
great service and tickets arrived on time.
Simple and fast, highly recommended...
Rimma
The date of my ticket was incorrect, and I couldn't change it without paying the whole price again. The phone lines provided were not responding. Now, I have to pay twice for the incorrect service, and then spend time disputing the charges.
Dear Customer, we kindly inform you that you have not made the payment twice, you have only paid the difference in fares between the journey on the wrong original date and the correct modified one. we remain at your disposal for any further information, the Staff of Traghettilines
Jessica
fast and easy to understand
Stephen
Professional staff... they help in really nice way
Paul
we had a totally trouble-free experience while booking our tickets through okferry
Michael
Claudia was amazing! Really appreciate for her patience and politeness when she is dealing with customers!
Emma
I would like to share my most favourable experience with okferry, really easy and smooth
Sarah
Due to Covid, my trip was canceled many times and they helped me to find the ebst solution thank you guys!
Ethan
Hassle-free journey and amazing service provided
Eric
Straightforward and best follow up ever!
Stephanie
Fast answer and delivery and great customer service
Brian
good experience from beginning to end.
Judith
first class team!
Grace
highly recommend! Will do it again :-)
Andrew
we are delighted by our experience using OK-FERRY, great service and very efficient
Brian
100% recommended fast and secure!
Jennifer
Very professional and well worth it.
Danielle
Well organized with attention to every detail.
Ross
Fast, simple, totally legitimate. It seemed too easy at first but I got my tickets within minutes of payment in my email.
James
I asked for a ferry on a particular date, somehow it reverted to the day before. I didn't notice it until the transaction was complete. I went to change it and they charged me 26.39 euros to change it. Even though I bought the Trip Cancellation Insurance. Seems a bit outrageous.
Dear Customer, in case of changes or amendments to ticket already issued, allowed by the Terms and Conditions of the ferry Company involved, the Customer will be required to pay change fees according to the Company’s Transport, Conditions in addition to a fee owed to Traghettilines for each change or amendment as management fees. The Cancellation Coverage Appendix can be activated in case of cancellation, not in case of change. Best regards, the Staff of Ok-Ferry
George
painless to purchase my ferry tickets for my vacation... fast service and prompt answers
Chloe
Laura was a fantastic helper . She aided me in finding the best price.
Alexis
Purchasing a ticket is pretty simple.
Melinda
we appreciate how quick and effective the answer was.Great customer service.
Owen
good platform for buying tickets ... Making a reservation just takes a few minutes
Katriona
really user-friendly website and quick email confirmation
Erin
I'd want to convey my appreciation to Martina for her help, I received a call handled in the most professional manner possible :-)
Steven
100% satisfied
Tom
Your website appealed to me as being highly user-friendly
Megan
You're doing a fantastic job, in my opinion
Joshua
Thank you for your exceptional help in getting a reimbursement for my cancelled ticket
Paul
They provide quality service
Jamie
they gave me a number of options! Thank you very much for your assistance
Max
really happy with the ticket price that we spent
Jonathan
great experience during the reserving procedure
Andrew
I booked a ferry on the wrong date by mistake, emailed this company immediately while also purchasing tickets for the correct date. I asked for a refund and the company did not even respond.
Dear Customer, we kindly inform you cancellation requests must be made by accessing directly to your User Area on our website. Best regards, The Staff of Ok-Ferry
Peter
Supportive, offering best options for your sea travel
