Passengers who book with us have the opportunity to give a review on our online and telephone service.
The review can be given on our Google page, on the Trustpilot page or directly on the Misterferry website.
The reviews and comments published in this section can only be entered via a rating form that is sent to users once they have received their tickets.
Average rating
Based on 51294 Reviews

98% of our customers recommend our service to their friends.
Peter
Der Buchungsservice war sehr gut. Bei meiner Nachbuchung einer Person wurde mir geholfen und ich konnte auch telefonisch, in gutem Deutsch, eine Auskunft erhalten, Zahlungsportal mit Visa war kein Problem, das Ticket kam eine Minute später per Mail, bestens, sehr empfehlenswert freundliche Grüße Peter
David
As Mr. Sarda's Travel Agent, I will certainly use you in the future. You gave prompt exceptional service. Thank You! Stacy Menzie
Nils
Best ever service !!!
Francis
Booking was straightforward and responses prompt. Thankyou
Baptiste
very good customer service through email exchanges
Papakonstantinou
Excellent
James
Great service and excellent followup and documentation
Sergei
good
Paul
Ticket service was fine. I made the reservation on line and received the emailed tickets the next day. Trip isn't for a few weeks so I haven't used the tickets yet.
Loek
Very efficient service. There was a problem with the opening of the pdf file containing the tickets, but that was resolved immediately after I notified the company of this.
Sylvie
Fast and easy :)
Chen
since the nationality and gender are irrelevant in the booking, the conifrmation page can erase this info, so we don't have to crosscheck with the company. also booking with credit card can be done in one go, rather than separately.
Douglas
Great !!!
Daniel
It is very nice to be able to purchase tickets online.
Steen Clemen
OK procedure
Bren
Easy to use and very quick turnaround.
Antal László
The booking procedure was quick , convenient and simple. Only one thing was missing that our nationalities not listed on your website : HUNGARY. Please, improving it, if it possible! We are waiting for our tour at ITALY!!!Have a nice day!
William
Not impressed yet....Wrong Tickets delivered and I replied to Email but has not been rectified yet. Nationality incorrect on Ticket, Male / Female Incorrect
Dear Customer,
we apologize for this inconvenience, we have sent once again your tickets to your email address. Regarding nationality and gender of the passengers, we confirm this data is not relevant for boarding.
Thank you and best regards, Ok-Ferry Staff
Elizabeth
Everything smooth and easy to use! Tickets came through straight away. Thanks!
Alberta
very easy and very good
Fredrik
It is the worst and bad experience I ever had ordering a simple one way ticket from Capri to Napoli. It took you more than 7 hours to proceed this simple task. Normally I order flights to all over the world and within 1 minute I have a confirmation and a ticket! You treat this task as if I were to apply for a loan at the bank or something. Stupid! Just stupid! And above all: you charge me 10€ !
Dear Customer,
we apologize for the inconvenience, unfortunately it was impossible to contact the server of the ferry company to confirm immediately your ticket. Once the server has been activated again we have completed your booking request and sent the ticket by mail.
Thank you and best regards, Ok-Ferry staff
Tony
Very easy to use
Robert
Fast and efficient. NB The system classifies all passengers as Italian and male. Gender and nationality are not important for boarding
Fredric
fast and easy
Alison
Very clear information and extremely efficient customer service
Ellen Irene
User friendly and easy to use. Received payment confirmation and tickets on email at once after transmittal.
Bosua
I had to type some things, like the names of the family a couple of times.
Gajardo
This was not a good experience . Your instructions originally said p get the tickets at the ticket office which made me wait 25 minutes to get the printed tickets when it would've been faster for me to get them on site and not pay a booking fee. The point was to save time and it ended up being more money more time and a not so pleasant experience . I would say no point of paying extra $10 !!
Dear Customer,
the ferry company requires the original ticket to access the boarding, the ticket must be collected at the ticket office of the port before departure. The reservation is helpful to secure a place on the ferry, in order not to arrive at the port and do not find a place available to travel.
Thank you, Ok-Ferry Staff
Gattman
The booking was easy enough. Would be nice for the documents/tickets to be translated into English.
Ian
booking system was very easy to use. Would recommend it to anyone.
Saner
Only one problem, it's impossible to book a one way Ticket!
Tarbine
very good
Rzayev
User friendly site, provides great options on the itineraries, pleasure to deal with.
Gustavo
Thank you for all your kindness
Sylvie
Fast and efficient :)
Debora
It was easy to book the tickets online!
Layla
Simple and easy to use.
Christina
It was simple to get buy the tickets!
Oláh
fast and efficent. thanks you!
Reinitz
Excellent!
Jing
Quick response
Annette
very good service, very helpful, good website
Jana
It is a quite expensive, if I have booked more tickets.
Ann-Charlotte
If we come to Capri again we would surely use your services again.
Virginie
Very easy to book and website very clear.
Roberts
Excellent service. Very speedy despatch of tickets. Web site very easy to use.
Kenneth
Service was prompt and pleasant. I would recommend using ok ferry to others. I plan to book another trip with them shortly.
Christina Leow
Very prompt and clear in their reply of my queries.
Noel
I needed ferry tickets from Naples to Sorrento and I was pleasantly surprised at how easy it was booking with Ok-ferry. I was a little concerned when I received an email asking for payment when I had given my credit card details on the booking page, but I followed their instructions and received the tickets within a few minutes of paying, by return email. I would use this company again.
Susan
excellent , tickets arrived by e'mail the next day. easy booking system to follow