Terms of sale
*Last updated 09/07/2026
General Terms and Conditions
GENERAL INFORMATION
Mr Ferry is an online platform operating as an intermediary agency for the booking of ferry tickets on behalf of major Shipping Companies. As Mr Ferry is not the maritime carrier, it does not provide transport services; therefore, the prices relating to maritime transport and any onboard services displayed on the platform are supplied exclusively by the shipping companies.
Acting as an intermediary, Mr Ferry solely facilitates the meeting of supply and demand between consumers and Shipping Companies, namely the conclusion of the contract for the purchase of maritime transport services, under the mandate granted by the customer through the submission of the booking request on the online platform.
The Mr Ferry service is provided and managed by Prenotazioni24 S.r.l., with registered office at Via Bonistallo, 50/B - 50053 Empoli (FI), VAT No./Tax Code/Companies Register No. CCIAA Liv. 01512130491 | REA CCIAA FI No. 699553 - Administrative Authorisation issued by the Province of Livorno No. 1819 dated 16/01/2006.
All bookings made through our website or Call Center are subject to the following Conditions. By accessing our services and website, the user confirms that they have read, understood and accepted the Mr Ferry Terms and Conditions.
1. BOOKINGS
1.1. Mr Ferry allows bookings to be made through the online platform 24 hours a day or by contacting the Call Center during opening hours. Except in cases of force majeure or unforeseen events which cannot be avoided by Mr Ferry and are therefore not attributable to it, booking requests received are processed within 48 working hours, excluding holidays and days preceding holidays.
By submitting the booking request, the customer acknowledges, may download and declares to accept the Mr Ferry Terms and Conditions of Sale and the Terms and Conditions of Sale and Transport of the selected Shipping Companies, the contents of which are made available on our website and shall likewise be accepted before the booking is confirmed. For completeness of information, the customer also receives a copy of such Terms and Conditions of Sale by e-mail at the address indicated in the booking, whether the same has been completed online or by telephone with an operator.
1.2. Mr Ferry confirms all bookings on the basis of the requests made by the customer, including in cases where the same request is submitted more than once.
Mr Ferry reserves the right to make acceptance of booking requests subject to verification of the availability and fares of the shipping companies at the time of confirmation and may also reserve the right not to proceed with the booking confirmation should it prudently consider the time required for the issuance and delivery of the ticket to the customer to be insufficient, in the customer’s exclusive interest. In such cases, Mr Ferry shall solely be required to refund the amounts collected, which shall be reimbursed to the customer using the same payment method used for the booking.
1.3. Departures and fares offered by Mr Ferry are the official ones of the Shipping Companies. Mr Ferry, acting as an intermediary, does not intervene in any way in the fares issued by the Shipping Companies but applies a booking/issuance fee as compensation for the administrative costs of handling the booking.
The Shipping Companies may modify and adjust their fares at any time and without notice until the final issuance of the ticket. In exceptional cases, following the issuance of the ticket, the customer may nevertheless be notified directly by the Company of fare adjustments (for example due to increases in fuel costs) or changes relating to routes, dates, ferry departure and/or arrival times or the use of other carriers.
Mr Ferry is not responsible for checking the prices and fares applied to the travel services offered, and disclaims all liability relating to the provision of services booked through its platform, as such services are directly managed by the maritime carriers and subject to their Terms and Conditions.
All services displayed are available and bookable through Mr Ferry, which facilitates price comparison and bookings with maritime operators, excluding any obligation towards the user in relation to the management and provision of the transport service. Therefore, the user must ensure that they read and understand the Conditions of Sale and Transport of the selected Shipping Company.
1.4. As part of its intermediary activity, Mr Ferry makes available to the Customer, on the basis of the information provided by the Shipping Companies, the lowest available fare among those that can be booked, as well as, where applicable, other alternative fares offered by the selected Shipping Company, each subject by specific conditions relating to modification, cancellation and refund.
It is understood that the selection of the fare is made exclusively by the Customer, who, by completing the booking procedure, declares to have read, understood and fully accepted the economic and contractual conditions applicable to the selected fare, as established by the Shipping Company.
1.5. Booking requests are accepted by Mr Ferry up to the day of departure, provided that the customer is able to make payment by credit/prepaid card and is able to receive the travel ticket by e-mail, WhatsApp, SMS or other methods allowing it to be presented at boarding.
1.6. The Customer is solely responsible for the accuracy and truthfulness of the information provided during the booking process (requested routes, dates and times; number, age, names and details of the passengers; pets; type of accommodation; type and dimensions of accompanying vehicles; e-mail address; telephone number; credit card details; etc.).
The Customer is also required to obtain and keep updated, in advance and through the competent Authorities, all information relating to the documents required for all passengers included in the travel ticket in order to undertake the journey (for example identity card, passport, consular visas, permits and health certificates for the transport of animals, etc.) as well as the requirements necessary for staying at the booked destination (for example landing and/or vehicle circulation restrictions provided for by municipal regulations/orders or by the laws in force in the municipalities/countries of the selected destinations). As Mr Ferry cannot guarantee the constant updating of local regulations, it shall not be held liable for the Customer’s failure to possess documents or meet requirements requested by the Authorities.In any case, the applicable laws and regulations concerning restrictions and access, as well as the conditions of sale applied by the Shipping Companies, shall apply.
1.7. Submission of the booking request through the Mr Ferry platform does not imply automatic confirmation of passage and the simultaneous issuance of the ticket, but merely constitutes a booking request subject to verification of availability and prices by us.
1.8. Users may use the Mr Ferry platform to make bookings and purchases for themselves and/or for other persons from whom they have been legally authorised. The customer making the booking through the website or Call Center must be authorised to confirm it on behalf of all other passengers, and is responsible for safeguarding all personal information provided, ensuring its completeness and accuracy.
1.9. The customer travelling with a pet is required to include the animal in the booking and on the travel ticket. The customer is responsible for obtaining information in advance regarding the transport of pets and compliance with the applicable regulations of the countries concerned. The customer also undertakes to verify the validity of the veterinary certificates and health documentation and to ensure that any onboard pet services, where required (for example pet-access cabins or onboard kennels), have been purchased. The customer remains solely responsible for the services purchased. In any case, reference should be made to the Conditions of Sale and Transport of the relevant Shipping Companies, which regulate the transport of animals in detail.
2. GROUP BOOKINGS
2.1. Mr Ferry allows bookings for groups of passengers, with or without accompanying vehicles, at special fares where provided by the individual Shipping Companies and in accordance with their conditions of sale. The customer shall submit a quotation request by completing the dedicated form available on the homepage of the website https://www.misterferry.com. Quotation requests submitted by any means other than those indicated above will not be accepted.
2.2. Departures and fares offered are the official ones of the Shipping Companies. Mr Ferry, acting as an intermediary, does not intervene in any way in the fares issued by the Shipping Companies, but may apply its own mark-up to the sale fare. In addition, Mr Ferry applies a booking/issuance fee to all requests as compensation for the administrative costs of handling the booking.
The Shipping Companies may modify their fares at any time and without notice until the final issuance of the ticket and, in exceptional cases, also after issuance, as set out in Section 1.3.
By submitting the quotation request, the customer receives the quotation, acknowledges and declares acceptance of the Mr Ferry Terms and Conditions, which are sent together with the booking summary.
Submission of the quotation request does not imply automatic confirmation of passage or the simultaneous issuance of the ticket, but merely constitutes a quotation request subject to verification of availability, as well as prices, and confirmation by Mr Ferry.
2.3. All requests for amendments or cancellations of bookings must be sent to Mr Ferry by e-mail at gruppi@prenotazioni24.it; such requests shall be subject to the terms set out in Section 6.
2.4. Any issuance of a tax invoice, where permitted by the Shipping Company, must be requested from Mr Ferry at the time of booking by providing the necessary tax details
3. CARGO BOOKINGS
3.1. Mr Ferry allows bookings for commercial vehicles and drivers by submitting a quotation request through the dedicated Freight and Cargo Transport Area or by contacting the Call Center.
The transport of goods and commercial vehicles is subject to different and specific terms and conditions of sale and transport governed by the rules and practices applied by the individual Maritime Carriers, as well as by the applicable laws and regulations in force, which theShipper declares to know and accept at the time of purchasing the service. It is the duty of the shipper to ensure that they know these General Terms and Conditions by exercising reasonable diligence.
3.2. Cargo bookings are subject to special fares determined by each relevant maritime carrier.
3.3. Mr Ferry entrusts the Maritime Carrier with the transport service as set out in the contract on behalf of the Shipper, who, through its drivers or company personnel, delivers the cargo to the Carrier, taking care of its loading and related activities and assuming responsibility for the booked services and the declared cargo/goods.
3.4. The freight charge, including the fees due to Mr Ferry, must be paid in full before the booking is confirmed. Bookings are deemed confirmed upon receipt of payment and sending of the booking summary containing the details of the journey, together with the Embarkation Declaration for the collection of the bill of lading at the port.
The transport price is calculated on the basis of the fares in force at the time of purchase, which may be subject to change by the Shipping Company before the departure date, in which case the final price payable shall include the actual freight charge and the fees due to Mr Ferry for the intermediary service.
Mr Ferry issues invoices on a monthly basis on the basis of the reporting received from the Shipping Company. In the event of any discrepancy between the price already paid by the shipper and the price actually due on the basis of the bill of lading issued, Mr Ferry reserves the right to recover the fare difference up to the amount owed. For this purpose, the shipper authorises Mr Ferry to charge the outstanding amount to the credit card provided at the time of payment, the details of which shall be retained exclusively for this purpose until completion of the service.
3.5. It is the responsibility of the person making the booking to determine whether the vehicle concerned falls within the category of commercial vehicle, namely a vehicle specifically approved for the transport of goods or carrying commercial goods or travelling for commercial purposes.
The Shipper, when making the booking, must provide the correct dimensions, type and registration number of the vehicle, as well as details of any hazardous materials or goods being transported. If a commercial vehicle is incorrectly booked as a private vehicle, or if the required information is incorrectly completed or declared, availability and/or embarkation may not be guaranteed by the carrier, which may decide to charge the full fare and refuse embarkation without refund, or proceed with the transport contract, without prejudice to its right to demand payment of any fare differences, taxes, penalties and related fees, which shall be paid to Mr Ferry upon issuance of the invoice based on the bill of lading actually issued.
Mr Ferry shall not be held liable if the carrier refuses embarkation of the vehicle or invalidates the ticket due to discrepancies in the bill of lading attributable to the Shipper.
The Shipper assumes responsibility for the booking made and for the cargo transported and declared.
Finally, the Shipper assumes exclusive responsibility for compliance with all regulatory, authorisation and administrative obligations relating to the transport of goods, any verification or control activity falling outside the obligations and remit of Prenotazioni24 S.r.l. The Shipper is also required to obtain information in advance from the competent Authorities and the Shipping Companies regarding the applicable requirements.
Any consequence arising from failure to comply with the applicable regulations, including any charges, penalties or service disruptions, shall remain the sole responsibility of the Shipper, who shall indemnify and hold harmless Prenotazioni24 S.r.l. from and against any related liability or claim.
3.6. In the event of cancellation of the booking or failure to depart due to reasons attributable to the Shipper, where the carrier provides for reimbursement of the travel ticket, Mr Ferry shall refund the amount paid, excluding booking fees and net of any administrative and handling costs relating to the booking.
3.7. Under no circumstances shall Mr Ferry be held liable for the provision of the transport service or for its operational management.
3.8. Mr Ferry shall not be held liable if the selected Carrier modifies or cancels routes, departure and/or arrival dates or times, or uses other carriers or vessels instead of those originally booked. Mr Ferry shall not be liable for any consequential loss or damage arising from the cancellation or modification of a departure, including the cost of unused accommodation, missed connections or additional expenses incurred as a result of the failure to depart, as such events cannot be attributed to the intermediary through which the ticket was purchased.
Mr Ferry shall be liable only for losses arising directly from its intermediary activity and from any breach of these General Terms and Conditions.
4. PAYMENTS
4.1. Bookings shall be deemed completed only upon issuance of the corresponding travel tickets, which shall in any event be subject to prior verification of the effective receipt of the amounts due. Until such time, the booking shall constitute a mere request and shall remain subject to payment confirmation.
4.2. Although the prices and fares determined by the Shipping Companies and displayed on the Mr Ferry website are updated and correct at the time of the request, it is not possible to guarantee that no fare adjustments imposed by the Shipping Companies will occur during the period between payment and the effective crediting of the amount due, during which changes in price and/or availability of the selected spaces and services may occur. In the event of a fare increase, the customer shall be required to pay any additional amount necessary for confirmation of the booking. Accordingly, in such cases, Mr Ferry reserves the right to update quotations prior to ticket issuance, always subject to prior communication to and confirmation by the customer, who may alternatively be offered other available solutions. Should the proposed alternatives not be accepted, a full refund of all amounts already paid shall be issued.
4.3. The payment method is selected by the customer when completing the booking request; depending on the option chosen, the relevant details and instructions for making payment are provided. Tickets with departures scheduled within 5 working days from the date on which the booking request is submitted must be paid by credit card or PayPal. Payment by credit card is accepted only where the cardholder is one of the passengers or the person making the booking.
4.4. For bookings where bank transfer has been selected as the payment method, the customer shall send Mr Ferry, by e-mail or through the User Area, a copy of the payment receipt evidencing that payment has been made. It is understood that, in such cases, the issuance and delivery of the travel ticket to the Customer are subject to verification of the effective crediting of the relevant amount to the bank account held by Prenotazioni24 S.r.l.
Until confirmation of such credit has been received, the booking shall constitute a mere request and shall remain subject to payment verification, as specified in Clause 1.
Verification of payment may therefore not be immediate. As payment by bank transfer does not generate immediate credit, the necessary checks by the personnel in charge, as well as the relevant accounting verification procedures, are required. Accordingly, Mr Ferry shall not be held liable for any changes in fares and/or availability occurring in the meantime, particularly where proof of payment is submitted outside the opening hours of the relevant offices, which may result in a further delay in the verification process.
4.5. Bookings paid through instalment payment services or deferred payment solutions provided by third parties (e.g. Scalapay, Klarna, etc.), the customer may purchase the services by paying the price in monthly instalments, in accordance with the terms and conditions established by the relevant payment service provider.
The customer shall receive order confirmation within the timeframe indicated at the time of booking and accept in full the contractual terms and conditions of the selected payment service provider. The management of the instalment plan falls exclusively within the responsibility of the service provider, with whom the customer enters into a separate contractual relationship.
4.6. Upon receipt of payment, Mr Ferry shall proceed with confirmation of the booking. Once the travel tickets have been issued, a notification shall be sent to the booking holder via SMS or WhatsApp containing the ticket number, travel details and other useful information. Such notification does not constitute a valid travel document for boarding purposes, but merely a summary of the booking. The travel tickets shall be sent together with the confirmation email and must be downloaded by the customer. Should the customer not receive the tickets within 48 hours of confirmation, they shall contact the Call Centre or access their personal area and request that the tickets be resent. In any event, Mr Ferry shall send the ticket code by SMS to the telephone number provided during the booking process, so that, in case of urgency, the customer may request a reprint at the port ticket office.
4.7. Mr Ferry shall not be liable for any interruption in the operation of the website or booking system, or for any unsuccessful transaction resulting from causes beyond its control. In any event, the customer may contact the Call Centre or access their User Area to change the selected payment method.
5. ISSUANCE AND DELIVERY OF TRAVEL DOCUMENTS
5.1. The contract between the Customer and Mr Ferry shall be deemed concluded and perfected only upon sending of the travel documents (tickets and/or vouchers). The travel documents shall be provided to the Customer in electronic format (as an attachment to an e-mail or through a download link) and may also be downloaded from the User Area. In the event that the travel documents are not received, the Customer shall promptly notify Mr Ferry and request that they be resent.
5.2. Any delivery by post or courier, where expressly requested by the Customer, shall be carried out in the name and on behalf of the Customer, with all related costs borne entirely by the Customer. Bookings shall be deemed completed only upon issuance of the corresponding travel tickets, which shall in any event be subject to prior verification of the effective receipt of the amounts due. Until such time, the booking shall constitute a mere request and shall remain subject to payment confirmation.
5.3. Upon receipt of the travel documents, the Customer shall carefully verify the accuracy of all information contained therein. Any errors and/or inaccuracies must be reported immediately; failing this, any liability on the part of Mr Ferry shall be excluded.
5.4. Passengers must present themselves for boarding with their travel documents within the time limits and in accordance with the terms set out in the conditions of carriage of the relevant Shipping Company. Failure to do so may result in denial of boarding and/or the requirement to purchase a new ticket, without any liability on the part of Mr Ferry. The Customer must also present the identification and travel documents required to reach the intended destination (identity cards, passports, visas, etc.) for all passengers included in the booking. This requirement shall also apply to any vehicles and/or animals included in the booking.
5.5. Any page printed from the website or any email sent by Mr Ferry, other than travel tickets or boarding vouchers downloaded from the User Area, shall not constitute a booking confirmation nor a valid document for boarding purposes.
6. CHANGES AND CANCELLATIONS
6.1. All requests for changes to or cancellation of bookings must be submitted through the User Area. Requests for changes or cancellations submitted through any other channel shall not be accepted, as timely processing cannot be guaranteed. In any event, Mr Ferry shall not be liable for any delay in processing, or failure to process, requests submitted through communication channels other than those indicated above.
In the event of necessity outside Mr Ferry's business hours or on days when its offices are closed, or if the service is unavailable for any reason, the Customer may contact the booked shipping company directly and request changes or cancellations from the carrier.
6.2. In the case of change to tickets already issued, where such changes are permitted under the regulations of the relevant Shipping Company, the Customer shall be required to pay any penalties provided for in the General Conditions of Carriage of that company, as well as reopening and handling fees payable to Mr Ferry ranging from a minimum of €15.00 to a maximum of €40.00 for each amendment.
6.3. Failure to use tickets already issued shall not result in their automatic refund.
6.4. The cancellation of tickets is subject to and governed by the General Conditions of Carriage of the relevant Carriers, which may provide for fixed or variable cancellation penalties, depending on the time of cancellation. In addition, ticket cancellations are subject to MrFerry's cancellation penalties, which are calculated on the basis of the amount of each individual ticket cancelled and apply separately to each travel ticket included in the booking, in accordance with the following criteria:
● up to €50.00: €5.00
● over €50.00 and up to €100.00: €10.00
● over €100.00 and up to €150.00: €15.00
● over €150.00 and up to €200.00: €20.00
● over €200.00 and up to €300.00: €30.00
● over €300.00 and up to €400.00: €40.00
● over €400.00: €50.00.
6.5. Where changes and/or cancellations are made directly with the Shipping Company, and the intervention of Mr Ferry is still required, a fixed fee of €10.00 shall be retained.
In the event that multiple identical bookings are submitted, resulting in the issuance of identical travel tickets, the cancellation of the additional bookings shall always be subject to the penalties imposed by the Shipping Company. Mr Ferry shall in turn apply its own handling fee unless the request to cancel one of the additional bookings is received by 11:59 p.m. on the day the tickets are issued. The fixed ticket issuance fees shall, however, always be refunded by Mr Ferry, together with the cost of any Refund Guarantee purchased.
6.6. Changes made by 11:59 p.m. on the day the ticket is issued shall be subject only to any penalties applied by the Shipping Companies. Conversely, cancellations made by the same deadline shall be subject to a €10.00 fee charged by Mr Ferry, in addition to any penalties imposed by the Shipping Companies.
6.7. The Customer is required to verify whether the travel ticket purchased allows changes, cancellation and/or refunds under the conditions of sale imposed by the relevant maritime operator. Tickets purchased at promotional or special fares may not be refundable. Any refund shall always be made in accordance with the conditions of sale of the relevant Shipping Company.
Ticket issuance fees and the cost of any Cancellation Protection purchased shall under no circumstances be refunded.
6.8. Following a cancellation, the Shipping Companies may lawfully provide for an alternative form of refund consisting of the issuance of a voucher of the same value as the travel ticket purchased, to be used within the applicable time limits and in accordance with the accompanying instructions. As an intermediary acting on behalf of the Shipping Companies in the sale of travel tickets, Mr Ferry is bound by the terms established by those Companies and has no control whatsoever over the refund methods they adopt, which it merely communicates to the Customer.
6.9. In case of sending requests to change previously purchased tickets during the hours and days when Mr Ferry offices are closed (hours from 8:00 PM to 8:00 AM and days December 25 and January 1) Mr Ferry will process them the day immediately following by checking the current price and availability and sending a new quotation.
While making the new quotation, Mr Ferry may find accommodation unavailability or price variations set by the ferry company. In such a case, Mr Ferry will not confirm the amendment request and will contact the customer in order to agree on alternative travel arrangements.
6.10. Mr Ferry shall have no responsibility whatsoever for any agreements, amendments or changes made directly by the Customer with the Shipping Company.
6.11. Failure to undertake the journey for reasons attributable to the carrier, including, by way of example, significant changes to departure times, routes or accommodation, delays, service interruptions or cancellation of the sailing, whether for operational reasons or due to force majeure, shall under no circumstances give rise to any liability on the part of Mr Ferry.
In the event of cancellation of the sailing, the Shipping Company shall refund the fare paid for the ticket or offer a suitable alternative, which shall in any event remain subject to the Customer's acceptance. Any refund shall relate exclusively to the unused portion of the ticket, namely the sailing affected by the cancellation or by the amendment made by the carrier.
7. REFUND
7.1. Amounts charged and subsequently credited back by Mr Ferry to the Customer's credit card may not be made immediately available by the card issuer.
In such cases, only the credit card holder, as the sole party entitled to deal with their card issuer, may request the early reinstatement of the amount to the available credit limit on the card. The time required to restore the available credit limit may vary depending on the card issuer's procedures.
7.2. Where payment exceeding the amount due for the booking has been made by bank transfer, Mr Ferry shall refund the difference.
7.3. In the event of cancellation or amendment of the tickets, Mr Ferry shall refund any sums due to the Customer, after deduction of the penalties imposed by the Shipping Company and the handling fees payable to Mr Ferry referred to above, provided that such refund shall in all cases remain subject to Mr Ferry's receipt of the corresponding amounts from the Shipping Company.
7.4. Unless otherwise agreed, Mr Ferry shall refund the Customer using the same payment method originally used to pay for the booking.
7.5. Where a Shipping Company offers a voucher instead of a monetary refund for a cancelled journey (see Clause 6.8), Mr Ferry can issue only such voucher, which may be redeemed by the Customer in accordance with the conditions established by the Shipping Company.
8. REFUND GUARANTEE FOR TRIP CANCELLATION
8.1. The Customer may purchase an additional Refund Guarantee against cancellation in order to obtain reimbursement of the cancellation penalties payable in the event of cancellation of the services purchased through Prenotazioni24, limited to the specific causes and circumstances covered by the Guarantee.
8.2. The Guarantee must be selected and purchased at the time of booking and can be added within 24 hours of booking confirmation, provided that there are at least 48 hours remaining before departure. It shall be effective from the moment of purchase until the expiry of the check-in deadline applicable to the departure, namely until the boarding procedures commence. Where more than one journey is booked, the Guarantee must be selected for all services.
8.3. The Refund Guarantee cannot be removed after purchase and is non-refundable.
8.4. In the event of changes to the booking, the price of the Refund Guarantee shall also be adjusted accordingly in relation to the purchase of the new service.
9. RESPONSIBILITIES
9.1. Mr Ferry, in its capacity as intermediary and mandatary of the consumer, facilitates the meeting of supply and demand between passengers and Maritime Companies, thereby enabling the conclusion of the agreement between them, namely the conclusion of the contract for the purchase of maritime transport services. The liability of the intermediary shall be strictly limited to the performance of the mandate entrusted by the consumer, which is discharged upon delivery of the tickets. Accordingly, Mr Ferry shall bear no liability whatsoever for the provision of the transport service or its operational management, in compliance with applicable Italian and European legislation.
The Customer acknowledges and accepts that Mr Ferry shall not be liable for any failure, alteration or incorrect performance of the services rendered by the Carrier, where such services have been duly booked and recorded on the travel document issued by Mr Ferry on behalf of the passengers. Consequently, in the event that the Carrier cancels or modifies itineraries, departure and/or arrival dates or times, accommodation, or any other contractual element, or substitutes different carriers, vessels or hydrofoils from those initially booked, such liability shall rest exclusively with the Carrier, which shall remain responsible for the provision of suitable alternatives and for the assistance owed to passengers.
In the event of cancellation or delay exceeding ninety (90) minutes, the Carrier shall be required to offer the passenger the choice between: (i) alternative transport to the final destination under comparable conditions, or (ii) reimbursement of the ticket price for the journey not undertaken. Should the Customer elect reimbursement, such reimbursement shall be effected by Mr Ferry solely upon receipt of confirmation from the Carrier of the actual non-performance of the transport service for reasons not attributable to the Customer.
Pursuant to Regulation (EU) No. 1177/2010, passengers shall be entitled to claim compensation in the event of delay and/or cancellation, in accordance with the terms defined therein, depending on the duration of the disruption or the failure to provide the service. The Regulation further imposes upon the Carrier, or in certain circumstances the port agent, the obligation to inform all passengers of any changes to schedules or cancellations. In alignment therewith, Articles 403 and 404 of the Italian Navigation Code place the obligation upon the Carrier, and not upon the intermediary, to provide adequate alternatives and compensation in the event of cancellations or delays in the performance of the transport service.
Accordingly, Traghettilines shall not be held liable for any damages, indirect or consequential losses, or additional expenses arising from cancellations or modifications of departures, including but not limited to the cost of unused accommodation, missed connections, disruptions or ancillary costs incurred by the Customer.
9.2. The Customer accepts financial responsibility for all transactions carried out in their name and warrants that the information provided in relation to themselves and the passengers included in the booking is true and accurate.
Mr Ferry shall not be held liable in the event that the Shipping Company denies boarding to one or more booked passengers, requests a fare adjustment, or invalidates the ticket due to discrepancies between the information provided by the Customer at the time of booking and the identity and/or vehicle documents presented at boarding or during check-in.
9.3. It is the Customer's duty to ensure that they are familiar with these General Terms and Conditions of Prenotazioni24, as well as those of the relevant Shipping Company, exercising ordinary diligence. The Customer shall be personally responsible for any failure to comply therewith.
Mr Ferry disclaims any responsibility for the failure to publish on its website any extraordinary conditions applied by the Shipping Companies in emergency situations, in respect of which the Customer is required to obtain information independently and with due diligence through the appropriate channels.
9.4. Mr Ferry shall not be held liable for interruptions or technical malfunctions affecting the booking system or the software connected thereto.
9.5. Mr Ferry shall be liable only for losses arising directly from its intermediary activities and from any breach of these General Terms and Conditions.
10. EXCLUSION OF THE RIGHT OF WITHDRAWAL
10.1. Pursuant to Article 59 ("Exceptions to the Right of Withdrawal") of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005, as subsequently amended), the right of withdrawal provided for under Articles 52 and 58 in relation to distance contracts and off-premises contracts shall not apply to, inter alia, "the provision of accommodation other than for residential purposes, the transport of goods, car rental services, catering services or services related to leisure activities where the contract provides for a specific date or period of performance", in accordance with Article 16, Chapter III of Directive 2011/83/EU on consumer rights, as implemented in Italy by Legislative Decree No. 21 of 21 February 2014.
The purchase of maritime transport services falls within the category of leisure services to be provided on a specific date. Consequently, the right of withdrawal does not apply to contracts concluded through our platform for the purchase of such services.
11. E-COMMERCE THROUGH INTERMEDIATION
11.1. The purchase of tickets and travel documents through Mr Ferry constitutes indirect electronic commerce, comparable to mail-order sales and, accordingly, is not subject to the obligation to issue an invoice (unless requested by the Customer at the time of purchase of the travel ticket and only where issuance is possible), pursuant to Article 22 of Italian Presidential Decree No. 633 of 1972, nor to the obligation to issue a fiscal receipt or sales receipt pursuant to Article 2, paragraph 1, letter oo), of Italian Presidential Decree No. 696 of 1996. The proceeds of the sale are recorded in the company's register of receipts.
12. COPYRIGHT AND TRADEMARK
12.1. This website and its contents, including the name "Mr Ferry" and the other trademarks and logos displayed on the website, are registered trademarks owned or licensed by Prenotazioni24 and are protected by copyright and applicable intellectual property laws. The trademarks of the Shipping Companies remain the property of their respective owners, and Prenotazioni24 is authorised to display them. The above-mentioned contents may not be copied, reproduced, republished, downloaded, transmitted or distributed without the prior written consent of Prenotazioni24. Users may use the contents of this website solely for personal and non-commercial purposes.
13. CHANGES TO TERMS AND CONDITIONS
13.1. Mr Ferry reserves the right to amend or update these Terms and Conditions governing the use of the website whenever necessary for justified operational reasons, without prior notice to users. Continued use of this website following any such amendment shall constitute acceptance of the revised Terms and Conditions.
14. COMPETENT COURT
14.1. Any dispute arising out of or in connection with the interpretation and/or performance of this Agreement shall be subject to the exclusive jurisdiction of the Court of Livorno. Where the passenger qualifies as a consumer under applicable Italian law and is resident or domiciled in Italy, the courts of the passenger's place of residence or domicile in Italy shall have exclusive jurisdiction.
