GENERAL CONDITIONS OF CARRIAGE ON GRIMALDI LINES AND MINOAN LINES FERRIES (BRINDISI-CORFU-IGOUMENITSA-) Ed. NOVEMBER 2025
For Grimaldi Lines Tour Operator "Events on board" and "Ship + Hotel" packages, the General Conditions shown on the website www.grimaldi-touroperator.com apply. The single travel programs can be consulted on the website www.grimaldi-lines.com and www.minoan.gr/en
For tickets issued through other tour operators, the special modification and cancellation conditions established by the single tour operators apply.
For "Groups" the General Conditions of Transport for group travel apply ("General Conditions of Transport for Groups"), communicated in the booking and which can be consulted on the website www.grimaldi-lines.com and www.minoan.gr/en
Grimaldi Group S.p.A. operates as agent of the Carrier, as defined below.
The carriage of passengers, their luggage and accompanying vehicles carried out by the Carrier, as defined below, is governed by the following General Conditions of Carriage.
By purchasing the ticket, the passenger accepts the General Conditions of Carriage set out below. Similarly, when booking and/or purchasing the ticket, the passenger authorizes the processing of personal data according to the methods specified in the Privacy Policy reported at the bottom of this document and in compliance with Legislative Decree 196/ 2003.
1.DEFINITIONS.
Carrier: Grimaldi Euromed S.p.A. and, Minoan Lines for the Brindisi-Corfù-Igoumenitsa, Grimaldi Euromed S.p.A. or Minoan Lines S.A. The Carrier is indicated in the ticket. Accompanying vehicle: the motor vehicle (including any towed vehicle) embarked with a passenger, used for the carriage of persons and goods not intended for sale, owned by or legally at the disposal of the passenger named on the ticket; PRM: person whose mobility is reduced, in the use of transport, due to physical disability (sensory or locomotory, permanent or temporary), mental disability or impairment, or any other cause of disability, or due to age, whose condition requires appropriate attention and adaptation of the service to meet specific needs; Service Contract: Concession contract for the public service of maritime transport of passengers, vehicles and goods between Naples, Cagliari, Palermo and vice versa and Civitavecchia, Arbatax, Cagliari and vice versa, signed with the Ministry of Infrastructure and Sustainable Mobility; Lines in convention: Naples-Cagliari, Cagliari-Naples, Cagliari-Palermo, Palermo-Cagliari, Civitavecchia-Arbatax, Arbatax-Civitavecchia, Civitavecchia-Cagliari, Cagliari-Civitavecchia.
2.SHIPS.
The ships in service are Ro/Pax or Cruise Ferries, used to transport passengers and goods.
3.APPLICABLE RULES.
In addition to these General Conditions of Carriage, the contract for the carriage of passengers, their luggage and accompanying vehicles is governed by Regulation (EU) no. 1177/2010, by Regulation (EC) n. 392/2009, by the Athens Convention of 12/13/1974 as amended by the London Protocol of 11/01/2002, by the Italian Navigation Code as interpreted in accordance with the Italian Legal System, where applicable, as well as by any subsequent changes to the aforementioned legislation and/or any additional legislation that may be applicable. For transport services between Naples, Cagliari, Palermo and vice versa and Civitavecchia, Arbatax, Cagliari and vice versa, the provisions of the Service Contract also apply.
4.POWER OF THE MASTER.
The Master of the vessel has full authority to proceed without a pilot, to tow and assist other vessels under any circumstances, to deviate from the ordinary route, to call at any port (whether or not on the ship's itinerary), to transfer passengers and their luggage to another vessel in order to continue the voyage. The carrier and, on its behalf, the Master of the ship, have the right to refuse boarding to anyone who, in their sole discretion, is not healthy enough to undertake the journey. If the Master refuses to embark the passenger for a justified reason, the Carrier will only be required to refund the cost of the ticket. Furthermore, the Carrier and, on its behalf, the Master of the ship, have the right to disembark during the voyage, in any intermediate port, any passenger who is not healthy enough to continue the voyage or who causes danger or disturbance to other passengers or the crew. The passenger is subject to the disciplinary powers of the Master of the ship for all matters relating to the safety of the ship and navigation. The Carrier and the Master of the ship will be entitled to execute any order or directive given by Governments and Authorities of any State or by subjects acting or declaring that they are acting on behalf of or with the consent of such Governments or Authorities or any other subject who, according to the terms of the war risk insurance cover of the ship, have the right to give such orders or directives. All actions and omissions made by the Carrier or the Master, in execution or as a consequence of such orders or directives, shall not be considered as breaches of contract. The disembarkation of passengers, luggage and the accompanying vehicle in accordance with such orders or directives releases the Carrier from any liability for the continuation of the journey or the repatriation of passengers.
5.LIMITS OF LIABILITY.
The Carrier's liability for loss of life, bodily injury and/or loss of or damage to baggage, accompanying vehicle, valuables, personal effects and/or other passenger property may in no case exceed the limits provided for by the Athens Convention of 13/12/1974 as amended by the London Protocol of 01/11/2002 and/or the Italian Navigation Code and/or other Italian and international sector regulations that may be applicable.
6.RULES ON BOARD.
Passengers must strictly observe the rules on board and to comply with the regulations in force for maritime transport and, in particular, those relating to safety at sea. Smoking is forbidden on board in all covered areas. The crew is legitimately responsible for ensuring that this prohibition is observed and for reporting any non-compliance to the competent authorities in accordance with Italian Law 3 of 16/1/03 and its implementing agreement of 16/12/04. Failure to comply with a provision of the law, the ship's rules, orders or regulations of the Authorities relating to safety is punishable in accordance with the civil and criminal laws in force. In accordance with the applicable anti-terrorist regulations (ISPS), passengers may at any time have their luggage and/or vehicle inspected and/or be asked to produce identity documents by the ship's officers.
7.BOOKING, PURCHASE AND ISSUE OF TICKETS.
Tickets can be purchased on www.grimaldi-lines.com (and for the lines Brindisi-Corfù-Igoumenitsa and Ancona-Corfù/Ancona-Igoumenitsa, also www.minoan.gr/en ), through the Grimaldi Lines call center (and for the lines Brindisi-Corfù-Igoumenitsa and Ancona-Corfù/Ancona-Igoumenitsa, also Minoan Line call center), the Carrier offices and agents, travel agencies and web operators. Tickets are issued upon payment of the total amount due. In the case of reservations with deferred payment, if confirmation and payment are not received by the deadline, the reservation shall lapse. In accordance with safety regulations, when booking or purchasing a ticket, you must provide:
• for journeys on Italian routes, name, surname, sex, nationality and date of birth for each passenger including children of any age; make, model and license plate of the accompanying vehicle.
• for travel between countries in the Schengen area, name, surname, sex, nationality, date of birth and valid document number with relative expiry date, for each passenger, including children of any age; make, model and license plate of the accompanying vehicle.
• for travel on non-Schengen routes, name, surname, sex, nationality, date of birth and valid passport number with relative expiry date, for each passenger, including children of any age; make, model and license plate of the accompanying vehicle.
The data entered on the ticket must match the passengers and vehicles travelling; otherwise, access may be denied. Tickets (the transport contract) may be issued in paper or electronic form. When checking in, passengers must show their ticket or provide their booking number to receive their boarding pass, without prejudice to the provisions of Article 399 of the Italian Navigation Code, where applicable.
8.FARES.
The fares for the services offered can be found on the website www.grimaldi-lines.com (and for the lines Brindisi-Corfù-Igoumenitsa and Ancona-Corfù/Ancona-Igoumenitsa, also www.minoan.gr/en ), in the purchase form. Any increase or decrease in fares does not affect bookings that have already been made or opted for. For online purchases, once the passenger selects the quoted price, the fare cannot change during the ticket purchase process. For promotions, the passenger may purchase a ticket at the discounted price (Special Fare - non-refundable) or at the full price (Standard Fare - refundable in case of cancellation within the limits and under the conditions set out in paragraph 22).
9.CABIN ASSIGNMENT.
In order to optimise the allocation of cabins, the Carrier reserves the right to assign passengers a cabin with a smaller number of beds than that selected at the time of booking/purchase, it being understood that, except for the number of beds - in any case not less than the number of passengers booked - the assigned accommodation will have the same characteristics as the one booked in terms of category, size and price.
10.TRAVEL DOCUMENTS.
All passengers, including children and infants, must be in possession of a valid identity document when checking in at the port. Otherwise boarding will being denied, with no right to a refund. Under no circumstances will boarding be permitted with mere self-certification pursuant to Italian Presidential Decree 445/2000. In the case of travel within the national territory, the identity card or the presentation of one of the identification documents deemed equivalent by article 35, paragraph 2, of Italian Presidential Decree no. 445 of 28 December 2000 is sufficient. The ID card can be shown also in digital format via IO app.When travelling in Schengen countries, the person concerned must always be in possession of a recognised document valid for crossing borders: identity card valid for travel abroad or passport. Non-European citizens must carry with them, in addition to a valid passport, a visa and/or a residence permit, if required by the current legislation. For travel to non-Schengen countries, the following documents are considered valid: passport. Please refer to www.poliziadistato.it/articolo/24725 for details about the necessary documentation. Passengers without Italian citizenship are advised to consult the competent authority for their country of origin. Before embarking on the journey, passengers must ensure that they are in possession of all documentation required to disembark at the port of destination. The Carrier will not be liable for any refusal by local authorities.
11.CHECK-IN AND BOARDING.
In the case of travel within the national territory, the passenger must present himself at check-in no later than one hour before departure, except in exceptional cases communicated promptly by the Company. The passenger with accompanying vehicle must show up at check-in no later than two hours before departure.
In the case of travel to Schengen States, the passenger, with or without accompanying vehicle, must present himself at check-in no later than two hours before departure, except in exceptional cases communicated promptly by the Company.
In the case of travel to non-Schengen foreign countries (to/from Tunisia), the passenger, with or without an accompanying vehicle, must show up at check-in no later than four hours in advance. If the passenger does not show up within the aforementioned time limit, he loses the right to board, even if he has a ticket. Check-in can take place at the ticket office with delivery of the boarding pass, or in the square in front of the ship (only for national lines, which have fast check-in) with the possibility of printing the boarding pass at the on-board totems. The order of boarding of vehicles is established by the Commander of the Ship and/or his subordinates and employees, as is the place where parking is to take place.
12.BOARDING MINOR PASSENGERS.
Minor passengers must be in possession of a valid individual identity document in accordance with the provisions of Regulation EC no. 2252/2004. (see § TRAVEL DOCUMENTS). Passengers under 14 years of age may only travel when accompanied by a person of legal age. If this person is not a parent (or guardian), a declaration signed by the parents/guardians must be handed over to the Master of the ship or the Commissioner, whereby they entrust the child to the designated accompanying person, who will be responsible for the child for all legal purposes. This declaration must be accompanied by the valid identity documents of both parents/guardians and, in the case of non-EU nationals, the residence permit where the child is registered. Passengers under the age of 14 with Italian citizenship, who travel on international routes with a companion other than one of their parents, must have with them the accompanying declaration certificate, issued by the police headquarters.
For details on the procedure, you can contact the relevant police station, or consult the following link https://www.poliziadistato.it/article/191. Minor passengers over 14 years of age may be admitted on board the ship provided that they provide the Master of the ship or the Commissioner with a letter of release signed by both parents, with their respective identity documents attached, in which they declare that they assume all responsibility for any personal injury and/or damage caused to third parties. Under no circumstances shall the Master of the ship and/or any other member of the crew take custody of, and be responsible for, the child on board the ship. It is understood that passengers will be responsible for providing all necessary documentation required by the country of destination and the Carrier assumes no responsibility if such documentation is deemed insufficient by the authorities at the port of destination.
13.BOARDING PREGNANT WOMEN.
Women who are over 6 months pregnant may only travel if they have a medical certificate authorising them to travel, issued no more than 7 days before departure. In cases of high-risk pregnancy, the pregnant passenger must have a medical certificate authorising travel regardless of the months of pregnancy. In any case, the passenger will not be allowed to embark if the birth is due in the 7 days following departure or has taken place in the 7 days preceding departure. This is without prejudice to the right of the Master of the ship to refuse to allow the passenger to embark if her condition or other circumstances, in his/her sole discretion, do not allow her to undertake the journey in complete safety.
14.BOARDING PERSONS WITH REDUCED MOBILITY.
Reservations and tickets are offered to PRMs under the same conditions as all other passengers, at no extra cost. The Carrier and the terminal operators will make all reasonable efforts to ensure adequate assistance to PRMs during embarkation and disembarkation and on board the ship. It is the responsibility of PRMs to communicate in writing, at the time of ticket purchase or at least forty-eight hours before the assistance is needed (24 hours in advance for Convention Lines), their specific requirements for accommodation, seating, services requested or the need to carry medical equipment. Requests for assistance should be sent to the Carrier at info@grimaldi.napoli.it. The PRM must be present at the port at the agreed time, and in any case at least 60 minutes before the departure time (30 minutes before for Lines in Convention). In order to ensure priority boarding of PRM with its own vehicle, and to assign the dedicated parking space on board, it will be necessary to show up at the port two and a half hours before boarding ( four and a half hours earlier if traveling to/from Tunisia ). After this deadline, dedicated parking and priority boarding cannot be guaranteed. Once arrived at the port, the PMR must go to the dedicated PMR ASSISTANCE desk, where they will be checked in and given an adhesive coupon to be affixed to the vehicle. Alternatively, the PMR can do the fast check-in only for Italian lines. So, the PMR can go directly to the square in front of the embarkation pier to carry out the fast check-in, and must make himself recognizable by turning on the 4 arrows and/or placing an A4 sheet with the word PMR on the car dashboard, which he will have received during the booking as an attachment to the ticket, waiting for an employee to provide the type of assistance needed and indicate where to park the car on the garage deck, to reach the lifts more comfortably, providing the on-board wheelchair, if necessary. On arrival on board, these vehicles will be directed as a priority to on-board parking areas intended for them, allowing full mobility of PRMs and easy access to passenger areas. If it is strictly necessary pursuant to Article 8 of European Regulation no. 1177/2010, the Carrier may require the PRM to be accompanied by another person capable of providing the necessary assistance. In this case, the accompanying person is transported free of charge. If for justified safety reasons and/or due to the design of the ship or the port infrastructure and equipment (including port terminals) it is absolutely impossible to allow the safe or feasible embarkation, disembarkation or transport of a PRM, the Carrier may refuse to accept the reservation and/or issue the ticket and/or deny embarkation, giving immediate notice of the reasons. PRMs who are denied boarding for the above reasons have the right to choose between reimbursement or re-routing (as soon as possible or at a later date of their choice). In accordance with the applicable legislation and in particular with Regulation (EU) No. 1177/2010 and Regulation (EU) No. 392/2009, the Carrier will provide compensation for damage resulting from the loss of or damage to mobility equipment or other specific equipment used by PRMs, if the damaging event is attributable to its fault or negligence. In order to be able to claim damages, passengers may send a written request to the Company by e-mail to the address customer@grimaldi.napoli.itor by ordinary registered mail and certified e-mail, possibly using the special claim form available on the Carrier's institutional website. If needed, the Carrier will make every effort to swiftly provide suitable temporary replacement equipment. On board, assistance to PRMs is provided by the Commissioner or other person appointed. Crew members chosen to assist PRMs must always wear a white/blue armband with the word ASSISTANCE on their arm so that they can be easily recognised by passengers. In case of emergency, the person appointed helps the PRM to reach the meeting point and the boarding points. Access to the ship's decks is facilitated by the presence of lifts fitted with a luminous keypad, audio and appropriate keys for blind passengers. Cabins equipped for PRMs are available on board the ships, in accordance with the relevant regulations. In public areas, routes leading to the main on-board services are highlighted with tactile guides. There are also dedicated and equipped toilets for PRMs. On board ships there are places reserved for PRMs, marked with identification plates and equipped for fixing wheelchairs.
15.DRIVERS.
By driver is meant the driver of a commercial vehicle boarded on the ship. There can be up to two drivers per vehicle. The price of the passage is established by the Grimaldi Freight Office and must be included in the bill of lading, together with the driver's name and surname. The driver must be in possession of the identity documents required for travel and disembarkation in the country of destination. For the purposes of SOLAS and the Decree of 13/10/1999, drivers are similar to passengers.
16.ACCOMPANYING VEHICLES.
Only one accompanying vehicle per passenger is permitted,provided that it is in possession of driving and circulation documents No reimbursement is due for failure to board a vehicle containing goods for sale. All commercial vehicles, with or without a driver, must travel as freight, except for tourist buses accompanying groups of passengers. If the vehicle belongs to a different booking code than the one indicated on the ticket, passengers have to pay the difference between the categories plus the change fees. Otherwise, they lose the right to board and do not receive a refund. The accompanying vehicle is embarked and disembarked by the passenger, who, once it is parked in the place indicated by the on-board representative, is obliged to switch off the engine, engage the gear, pull the handbrake and lock the vehicle. Access to the garage area remains closed during the entire crossing. Non-running vehicles may not be boarded with passengers and must travel as freight. It is compulsory, when boarding, to declare whether the accompanying vehicle is equipped with a CNG or LPG fuel system. The CNG fuel system must comply with all applicable regulations on the subject and this compliance must be duly certified in the vehicle registration document. During the time the vehicles are stowed on board, the CNG tank shut-off valves must remain closed. The passenger must be in possession of all the documents required for disembarkation and customs clearance of the vehicle at the port of destination. The carrier declines all liability in the event of incomplete documentation. All costs and expenses arising from the embarkation, disembarkation and customs clearance of the vehicle are the responsibility of the passenger. Any damage caused by the vehicle to the ship and/or third parties must be paid for directly by the passenger who caused it, or through his or her insurance company. However, the passenger may at any time be asked to sign a damage liability declaration before disembarking from the ship. We recommend taking out an insurance policy to cover any damage that may occur during maritime transport for which the Carrier cannot be held liable. The Carrier shall only be liable for damages resulting from its direct responsibility and within the limits provided for by the Italian Navigation Code or by any applicable International Convention. The classification of vehicle categories is carried out by the Carrier and is available at www.grimaldi-lines.com (and for the lines Brindisi-Corfù-Igoumenitsa and Ancona-Corfù/Ancona-Igoumenitsa, also minoan.gr/en), on the purchase screen.
17. SPECIAL PROVISIONS FOR OWNERS OF ALTERNATIVE FUEL VEHICLES TO BOARD THE SHIP “KYDON PALACE” FLYING THE GREEK FLAG
In compliance with Greek legislation, and more precisely with the Circular of the Ministry of Maritime Affairs and Island Policies No. 2070.0/28541/2024, relating to: “Additional measures during the carriage of alternative fuel vehicles (AFVs) on board passenger ferries and freight ferries”, passengers who are vehicle owners must inform the carrier of the type of vehicle that is about to travel and in particular whether it is a conventional vehicle or an AFV. In the case of an AFV, i.e. a) a pure electric or rechargeable hybrid vehicle, or b) a vehicle that uses an alternative fuel such as LPG or natural gas, the driver must comply with the following obligations: 1) In the case of a pure electric or rechargeable hybrid vehicle, the battery charge level at the time of boarding must NOT exceed 40%. 2) In the case of an alternative fuel vehicle, fuelled by LPG or natural gas, the tank must NOT contain more than 50% of the tank capacity at the time of boarding. 3) AFVs will not be allowed on board the ship if they have any fault in the fuel system, tank or accumulator (battery), unless these have been removed. Furthermore, they will not be allowed on board in the case of any damage or any ambiguity as to whether their accumulator (battery) is effectively damaged or not. 4) The responsibility for ensuring that each vehicle does not have any damage or faults in its fuel system, tank or accumulator (battery) lies exclusively with the owner of the vehicle, and, in any case, the Company may ascertain the relevant circumstances in the manner it deems most appropriate at the sole discretion of the Captain of the ship. 5) Passengers who are drivers have the obligation to immediately inform the crew in the case of receiving any alarm signal from their vehicles. 6) AFV drivers are obliged to report to the port for boarding at least one hour and thirty minutes before departure.
Failure to comply with the preceding provisions may result in a refusal to board at the sole discretion of the Captain of the ship.
18. LUGGAGE – LOST ITEMS.
Each passenger may carry aboard the vessel, without any supplement being charged, unchecked baggage containing exclusively personal items, within the size limits specified below: 56x 45 x 25 cm, for each passenger who has booked an armchair or who is travelling on the bridge passage or in a cabin. In addition, each passenger may take a small bag or backpack with them on board the vessel at no extra charge. With the exception of the lines in agreement, the transport of additional luggage – even if not exceeding the aforementioned weight and volume limits – is subject to the payment of a supplement equal to 10 euro per piece of luggage, to be paid during boarding. On the lines to/from Tunisia, the transport service for such luggage can be pre-purchased during the booking process, at a price of 7 euro through the following channels: (i) online via the website www.grimaldi-lines.com; (ii) by contacting the Grimaldi Lines Call Centre at +39 081496444; (iii) by sending an email to info@grimaldi.napoli.it; (iv) at the Grimaldi Tours points of sale. The transport of goods, furniture, household appliances or other bulky objects is subject to the payment of a fee, equal to 35 euro per item, to be paid during boarding. There are no surcharges for luggage and/or objects transported in or on the vehicle accompanying the passenger, in compliance with the safety regulations Each passenger with a vehicle in tow is required to carry their hand luggage and any documents needed during the trip, as the garage decks remain closed during navigation. Except for the unchecked baggage referred to in the first paragraph, additional baggage and/or bulky items that are not carried in or on the vehicle taken aboard by the passenger will be stowed in the luggage compartment of the vessel. To this end, the passenger must go to the reception of the vessel presenting their travel ticket and a valid identity document, fill out and sign a special form then keep the relevant deposit receipt to be presented at the time of luggage collection.
It is the responsibility of the passenger not to leave any identity document or other document necessary for the trip in the luggage to be deposited.
The storage of articles or goods prohibited by law and/or considered dangerous by law and/or by the Company, as well as items that by their nature or packaging may cause damage to people, the environment or other luggage transported and/or stored, is not allowed. Unless otherwise agreed, the Carrier assumes no obligations of custody of valuables (such as jewellery, money, works of art) and declines all liability for the possible theft, loss, disappearance or damage of such objects.It will not be possible to access the stored luggage during navigation. Baggage shall be returned upon presentation of the appropriate receipt and a valid identity document.The Carrier is liable for any loss or damage to luggage only if the event is attributable to the Carrier itself, in the cases and within the limits set out under Regulation (EC) no. 392/2009, by the Italian Navigation Code and/or by other Italian and international legislation that may be applicable. In the event of loss or damage to luggage, the passenger is required to submit a written complaint to the Carrier.
In the event of visible damage to luggage, a written complaint must be made by submitting the appropriate complaint form to the on-board Reception or to the Port Ticket Office, or in the manner outlined in Article 24 of these General Terms and Conditions of Carriage.For unchecked baggage, written complaints must be submitted before disembarkation or at the time of disembarkation. For other baggage and/or bulky objects, the written complaint must be submitted before or at the time of their return.
In the event of non-visible damage or loss of luggage and/or bulky objects, the written complaint must be submitted in the manner set out in Article 24 of these General Terms and Conditions of Carriage and within 15 days from the date of disembarkation or redelivery or from the date on which the redelivery should have taken place.
Written notification is not necessary if the loss or damage has been ascertained jointly and is the result of a specific report prepared at the time of receipt.
If a passenger realises that they have lost personal belongings whilst still on board the vessel, they may contact Reception directly to report the loss. In the event that the objects are not found or if the passenger notices that they have forgotten a personal item aboard when they have already disembarked from the vessel, they may report such to the Carrier's office by sending an email to customer@grimaldi.napoli.it. The report of loss must be sent within 15 days from the date of the passenger's disembarkation.
19. PETS.
Pets are defined as companion animals listed in Annex I of Regulation (EU) No. 576/2013. Each vessel has a limited number of spaces in onboard kennels; alternatively, pets may travel in the cabin with their owner by purchasing the onboard service known as “Pet in Cabin”, without prejudice to the provisions of Law No. 37 of 14 February 1974, as amended, concerning blind passengers. At the Purser's discretion, they may also be permitted access to common areas, restaurants, and passenger lounges, provided they are housed in a special carrier. Guide dogs are not subject to these restrictions. Dogs and cats are permitted in seating lounges, provided that they are kept inside an appropriate pet carrier, which must be well ventilated, waterproof, and sturdy, allowing the animal to stand comfortably, turn around, and lie down. Dogs and cats are permitted in seating lounges, provided that they are kept inside an appropriate pet carrier, which must be well ventilated, waterproof, and sturdy, allowing the animal to stand comfortably, turn around, and lie down. When outside the carrier, dogs must always be kept on a leash and, where there is a risk to the safety of persons or animals, or upon request by the competent authorities, must wear a muzzle; failure to comply may result in denial of boarding. Animals are not permitted to remain inside vehicles during navigation. Passengers are responsible for providing food for their animals and must personally care for them, including cleaning up any waste or other materials produced by the animal. Any damage to the vessel, persons, or property caused by the animal must be compensated immediately by its owner. Passengers are responsible for ensuring that their animal has all necessary vaccinations and documentation required for travel and disembarkation in the destination country. For domestic routes, a valid health booklet is required; for dogs, registration in the canine registry (microchip) is also mandatory. Alternatively, a valid Pet Passport may be presented. For non-commercial transport between EU Member States, or from a territory or third country into the EU, the provisions of Regulation (EU) No. 576/2013 apply. In particular, for travel between EU Member States or between the EU and Northern Ireland, a valid European Pet Passport, issued in accordance with the model set out in Implementing Regulation (EU) No. 577/2013, is required. The European Pet Passport includes all the necessary certifications. For travel from a territory or third country into an EU Member State, a valid EU Health Certificate, in accordance with the model in Annex IV of Implementing Regulation (EU) No. 577/2013, as well as the “written declaration” referred to in the same Annex, must be presented. Dogs, cats, and ferrets travelling between EU Member States or from a third country (e.g. Tunisia) to an EU Member State must be identified by a microchip or by a clearly legible tattoo applied before 3 July 2011. On routes to Tunisia, in accordance with the official communication of the Tunisian Ministry of Transport (OMMP), the embarkation of the following dog breeds is strictly prohibited: Pit Bull, Rottweiler, Tosa, Mastiff, and Boerboel. In case of non-compliance with this prohibition, the animal will not be allowed to board. In addition to the above, it is recommended that passengers present at embarkation a valid certificate proving that the animal has undergone proper antiparasitic treatment, which may already be included in the mandatory travel documentation (i.e. health booklet or Pet Passport). In the absence of such certification, and for reasons of public health and safety, dogs may only be transported in designated kennels.
For the most up-to-date information on the documentation required for travelling with pets, passengers are advksed to consult the website of the Italian Ministry of Health and the official European Union portal before purchasing their ticket and prior to departure (https://europa.eu/youreurope/citizens/travel/carry/pets-and-other-animals/index_it.htm).
If a passenger arrives at check-in with an animal not ikndicated on the ticket, the port agent will verify the availability of sppaces on board and, if possible, issue a ticket upon payment of the applicable fee. Blind passengers may travel accompanied by their guide dog, in accordance with national (Law No. 376 of 25 August 1988), international and EU legislation (Article 11.5 of EU Regulation No. 1177/2010) at no additional cost. Guide dogs may travel in the cabin with the passenger. The presence of a guide dog must be reported at the time of boarding.
20.CURRENCY.
The currency on board is the Euro. There is no currency exchange. Cheques are not accepted.
21.INSURANCE.
The ship owner and the Carrier have insurance issued by the P&I Club solely in respect of their liability towards third parties. For journeys in which the Carrier is Grimaldi Euromed S.p.A., it is possible to take out a multi-risk insurance policy to cover medical expenses, damage to or loss of luggage, travel cancellation costs and more. For further details and to check the scope and limits of the cover, also in relation to the protections already provided for by law, consult the dedicated page and the information set available here: https://www.grimaldi-lines.com/en/nobis-insurance/. Furthermore, for journeys in which the Carrier is Grimaldi Euromed S.p.A., it is also possible to take out an insurance policy to cover direct material damage found on the bodywork, tyres, windows or external accessories suffered by the vehicles transported on board the motor ships. For further details and to verify the scope and operational limits of the coverage, consult the dedicated page and the information set available here https://www.grimaldi-lines.com/en/nobis-insurance/
22.CANCELLATION OF THE TICKET BY THE PASSENGER.
Cancellation of the entire ticket or certain items on the ticket (e.g. reduction in the number of passengers, cancellation of vehicle, accommodation, pets) must be communicated in writing to the Carrier at info@grimaldi.napoli.it, (for the lines Ancona-Corfù/Ancona-Igoumenitsa, to the e-mail: reservation@minoan.gr) directly or through the intermediary from which the ticket was purchased (e.g. Travel Agency). For special fare tickets, the cancellation of the ticket or some parts of it does not entitle you to a refund unless otherwise provided for in the conditions of applicability of the special offer. For standard-fare tickets, the cancellation of the ticket or some parts of it entitles the passenger to a refund of the value of the ticket or the cancelled items, less fixed charges (where applicable) and EU ETS costs, and it is subject to the following penalties:
• 10% of the value up to 30 calendar days before departure;
• 30% of the value from 29 to 7 calendar days before departure;
• 50% of the value from 6 to 2 calendar days before departure;
• 100% of the value from the day before and/or for no-show at embarkation.
Requests to cancel a Standard-fare ticket will not be accepted if the date, time or line has already been changed twice. Meals on board, the pet in cabin and the pre-purchased shuttle bus service are refundable, except in the case of cancellation from the day before departure or no-show at embarkation (100% cancellation fee). Please refer to the following link https://www.grimaldi-lines.com/en/on-board/wi-fi-on-board/ for wifi package cancellation conditions. Convention tickets are refundable according to the above conditions if standard fare; otherwise, they will not be refundable. No reimbursement is due for denied boarding due to refusal by the authority or lack/insufficiency of passenger or vehicle document. For journeys in which the Carrier is Grimaldi Euromed S.p.A., an insurance policy can be taken out to cover the above-mentioned cancellation penalties. For further details and to check the scope and limits of the cover, also in relation to the protections already provided for by law, consult the dedicated page and the information set available here: https://www.grimaldi- lines.com/en/nobis-insurance/
23.CHANGE OF TICKET BY THE PASSENGER.
Within the limits and conditions set out below, both standard and special fare tickets may be modified at the passenger's request by writing to the Carrier at the e-mail address info@grimaldi.napoli.it (for the lines Ancona-Corfù/Ancona-Igoumenitsa, to the e-mail: reservation@minoan.gr) directly or through the intermediary from which the ticket was purchased (e.g. Travel Agency). Change of departure (date, time and/or line) and change and/or addition of passengers, vehicles, accommodation, pets or services is allowed within the limits of passenger seats and garage spaces available on board (varying according to date and sea line). It is not possible to change the fare level (standard fare or special fare) chosen at the time of purchase. If the change results in an increase in the original fare, the passenger must pay the difference. In the event of a change of departure, a change fee of € 30.00 will also apply. If the new journey costs less, the difference will be refunded if the change of ticket is made through the same channel as the original purchase. The Carrier reserves the right to launch special promotional campaigns for a limited time, during the course of the season, with tickets that are non-changeable, as well as non-refundable, or which may be subject to the different conditions of change and/or cancellation specified in the relevant conditions of applicability of the special offer. Change of departure (time, date, line) All tickets issued at both standard and special fares may be subject to a change by the passenger of the time, date and ports (of departure and/or arrival), provided that the change is requested within 2 days from the departure date indicated on the ticket to be changed and only in the event of simultaneous purchase of a journey already available for sale. This type of change will incur a €30 change fee, and any difference in fares if the new trip costs more than the previous one. If the new journey costs less, the difference will be refunded if the change of ticket is made through the same channel as the original purchase. This type of change can be made up to a maximum of 2 times. NB: for tickets purchased by 30th December 2022 (included), any change to the departure date made from 31st December 2022 will imply the adjustment of the premium paid for the purchase of the NOBIS multi-risk insurance policy. Therefore, the passenger will be required to pay the difference between the amount of the premium paid and the amount of the new premium (to view the new insurance premium amounts: https://www.grimaldi-lines.com/en/nobis-insurance/). Change of product (name, accommodation, vehicle) These types of change can be requested up to the day of departure and also at the port ticket offices. No variation fees are charged, but any fare adjustment (if the new product costs more than the previous one) must be paid. The change is subject to availability of the requested product. Exception Tunisia line: for tickets issued with special Tunisia Return Discount fares, name changes can only be requested up to 2 days before the outbound journey. Addition of passenger (adult/child/infant), vehicle, pet, service (meals, pet in cabin, Naples-Civitavecchia-Naples shuttle bus) These types of changes can be requested up to the day of departure and also at the port ticket offices. No change fees are charged, but you must pay the cost of the additional passenger, new vehicle, animal or service at the rate in force at the time of the change. The change is subject to the availability of seats on board, or of the service requested. When adding the shuttle bus service from Naples to Civitavecchia and vice versa, it is necessary to verify the actual operation by calling +39 081.496.444 in advance. The Company reserves the right to launch extraordinary promotional campaigns for a limited time, which may limit or improve the above-mentioned conditions. These changes are specified in the conditions of application of the special offers.
24.DELAY OR CANCELLATION OF A TRIP.
In the event of cancellations or delays, the Carrier guarantees full compliance with all the obligations deriving from current legislation and, in particular, from EU Regulation no. 1177/2010, from the acts of the Transport Regulation Authority and/or from national legislation implementation of EU Regulation no. 1177/2010 that is applicable. In particular, in the event of a delay, the Carrier will inform passengers of the situation and the estimated time of departure and arrival as soon as possible and, in any case, no later than 30 minutes after the scheduled departure time. If passengers miss a connection due to a delay, the Carrier shall make reasonable efforts to inform passengers of alternative connections. If a journey is cancelled or delayed by more than ninety minutes with respect to the scheduled time of departure, the Carrier offers appropriate assistance, and passengers may choose between:
• alternative transport to the final destination under similar conditions, as soon as possible and at no extra charge;
• reimbursement of the ticket price and, where appropriate, return, free of charge, to the first point of departure indicated in the transport contract, as soon as possible.
In the event of a delay in arrival at the final destination, in the cases provided for by Regulation (EU) No. 1177/2010, the customer may request financial compensation. The minimum threshold below which financial compensation is not provided is € 6 (six). For a full explanation of passengers' rights, please refer to the relevant section of the website, available on www.grimaldi-lines.com and www.minoan.gr.
25.COMPLAINTS.
Any passenger who wishes to submit a complaint to the Carrier pursuant to EU Regulation 1177/2010 and Resolution Article 83/2019, may transmit such within two months from the date on which the service was provided or should have been provided. Within one month from receipt of the complaint, the Carrier must notify the passenger that the complaint has been accepted, rejected or is still being examined. The time necessary to definitively respond to the complaint must not exceed two months from receipt of the same. Complaints may be sent in Italian and/or Greek and/or English:
– By email to the address customer@grimaldi.napoli.it;
– By certified email to the address grimaldieuromed@legalmail.it
– by ordinary/registered post to: Grimaldi Euromed SpA, Via Marchese Campodisola 13 – 80133 Napoli.
The claimant may use the appropriate form downloadable from the Carrier’s website (for Grimaldi Euromed S.p.A. at www.grimaldi-lines.com; for Minoan Lines S.A. at www.minoan.gr) under the Complaints section) or send a communication containing at least:
1. The user’s identification details (name, surname, address), attaching a copy of the identity document and the identification data of any representative, along with a proxy in such cases;
2. The identification details of the journey (date, time of departure, origin and destination) and of the Contract of Carriage (booking code or ticket number);
3. A description of the service inconsistency with respect to requirements defined by European or national legislation, by the General Conditions of Carriage or, for the Lines under affiliation (Naples-Cagliari, Cagliari-Naples, Cagliari-Palermo, Palermo-Cagliari, Civitavecchia-Arbatax, Arbatax-Civitavecchia, Civitavecchia-Cagliari, Cagliari-Civitavecchia), by the Service Charter.
In the event of failure to respond to the complaint within the above terms, where the complaint has been submitted in its entirety and in the manner indicated above, or in the event of a response deemed unsatisfactory, the passenger may:
1. Avail of the out-of-court dispute resolution procedure before the bodies covered by the resolution of the Transport Regulatory Authority no. 21/2023;
2. Submit a second-instance complaint to the Transport Regulatory Authority through one of the methods following methods:
- Online through the electronic complaint acquisition system (SiTe), accessible from the Transport Regulatory Authority’s website (www.autorita-trasporti.it);
- By filling out the appropriate forms available on the Authority’s website, to be sent together with the mandatory documentation via certified email (to the address: pec@pec.autorita-trasporti.it exclusively in .pdf format) or by registered letter with acknowledgement of receipt to the Transport Regulatory Authority, User Rights Office at Via Nizza 230 – 10126 Torino.
the event of a delay in the Carrier’s response to the claim and the port of departure is in Italy (or the port of destination if the port of departure is in a country not belonging to the European Union), the passenger will be entitled to automatic compensation as provided for by Measure no. 5 of the Transport Regulatory Authority Resolution no. 83/2019 available on the Authority’s website at: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf.
26.DISPUTE RESOLUTION.
For all disputes arising from the passenger transport contract, an out-of-court settlement procedure can be used before the organizations contemplated by the resolution of the Transport Regulation Authority n. 21/2023. In the cases provided for by the aforementioned resolution (Annex A, articles 3 and 4), the obligatory attempt at conciliation constitutes a condition for admissibility of any action before the courts. The conciliation attempt referred to in point 1 above constitutes a condition for admissibility of any legal action pursuant to article 5, paragraph 5, of Legislative Decree no. 28/2010.
27. DECREE No 38 of 11/05/2020
(Directive (EU) 2017/2109 amending Directive 98/41/EC on the registration of persons sailing on board passenger ships) When making a reservation or purchase, the customer must provide the following data: surname, first name, nationality, date of birth, gender, identity document number (only for non-Schengen routes), mobile phone number, e-mail address. In addition, the passenger may indicate a contact number in case of emergency and any of his or her own needs for special care and/or assistance in emergency situations. The data provided will be processed in accordance with Italian Law no. 675 of 31/12/1996.
INFORMATION ON THE PROCESSING OF PASSENGERS’ PERSONAL DATA
1.Data controller and scope of data processing
Grimaldi Group S.p.A., in its capacity as data controller (“Grimaldi Group“), informs you, pursuant to Article 13 of Regulation (EU) 2016/679 (“GDPR“) and the legislation applicable from time to time on the protection of personal data, that your personal data, identification (i.e. name, surname, nationality, gender, e-mail, telephone number and, if you request the issuance of an invoice, also address, tax code and VAT number) and possibly belonging to special categories (i.e. data relating to health), provided by you to Grimaldi Group S.p.A. at the time of signing the contract of carriage by sea, will be processed in compliance with the above mentioned legislation and confidentiality obligations. All data of natural persons identified as passengers (i.e. persons who use the travel ticket) will be processed. The booking holder undertakes to inform all passengers on whose behalf the booking is made of the content of this notice. Personal data relating to a third party that you may have indicated and identified as an emergency contact may also be processed.
Data processing operations concern the following:
• personal data and contact details of passengers;
• contact details of third parties identified as emergency contacts, if requested by the passenger
• data concerning membership of professional categories – i.e. membership of professional associations, police forces – or membership of loyalty or association programs signed with third party companies – e.g. Trenitalia, Payback, Telepass, Poste Italiane, ACI etc. (to obtain discounts on services offered by the company).
We also remind You that the processing may concern the following data belonging to special categories pursuant to art. 9 of the GDPR, if spontaneously provided by passengers in order to take advantage of special assistance on board or if otherwise processed by on-board personnel in the event of emergencies and/or accidents to the passenger’s person during navigation:
• information about a limitation of one’s mobility;
• Information about disabilities;
• information about particular health conditions;
• information about any special needs of the passenger in relation to any treatment that may be necessary in case of emergency, due to the state of health of the passenger.
Grimaldi Group does not guarantee or provide information about the processing of your personal data that may be carried out through additional contact channels with Grimaldi Group managed by third parties (eg. Facebook), which remain the sole responsibility and ownership of such third parties.
2.Purposes of data processing
Dati not belonging to particular categories will be processed for the following purposes:
1. management of requests for quotes;
2. conclusion, management and execution of operations connected with the contract of carriage, including Your identification;
3. communications (also by telephone, also through re-contact by the Grimaldi Group call center in case of missed calls by the passenger) of logistical information on the trip and/or generally useful to the passenger to face the departure (e.g. delays, departure pier, organization on board, etc.);
4. on-board communications;
5. provision of purchased products and services aboard ship;
6. extraction of statistical information anonymously;
7. transmission of your data to maritime agencies, terminals and port authorities, judicial authorities and law enforcement agencies;
8. contact of third parties indicated as “emergency contacts”, pursuant to Directive (EU) 2017/2109;
9. sending communications by e-mail, for promotional and marketing purposes, if you have given Your consent for this purpose (“generic marketing”);
10. sending communications via email, for promotional, marketing and/or brand reputation protection purposes, as a result of profiling, if you have given your consent for this purpose (“profiled marketing”);
11. sending of questionnaires anonymously for the purpose of improving the services offered by the Grimaldi Group, as well as sending information relating to: (a) the operational organization of the Grimaldi Group (even if not related to the trip purchased by the interested party); (b) products/services similar to those chosen by the passenger (including, by way of example and not limited to: offers for trips similar to those purchased; offers for travel insurance; etc.. ); as well as (c) offers, discounts, rewards and / or promotions offers, discounts, rewards and / or promotions offered by the Grimaldi Group on products/services available on board (for example bar services, restaurants, etc.) and/or offered, even if not on board the ship, by third party partners of the Grimaldi Group, in the context of gifts and / or promotional initiatives reserved for passengers (including, by way of example and not limited to, in the case of co- marketing initiatives, which allow Grimaldi Group to include coupons with offers of third parties on the back of Your ticket, etc.). In the latter case, no promotional communication will be made to you by the partners of the Grimaldi Group, nor any transfer of your personal data to such partners, unless you give your explicit and informed consent in this sense.
Finally, in relation to point 10, we inform you that Article 4 of the GDPR defines profiling as “any form of automated processing of personal data consisting in the use of such personal information to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects of personal preferences, interests, behaviour, sensitivity to commercial offers, the location or movement of that natural person”. Therefore, it can be considered a personal data processing activity that consists in dividing customers into homogeneous groups according to their behavior. If you give Your consent, Your Personal Data may be processed in order to trace a “history” of Your business relationship with the Grimaldi Group (for example, the different “touch points” with the Grimaldi Group, the interaction modalities You used, the preferences and the purchase frequency may be taken into consideration). This activity aims at elaborating a profile of Yours in order to personalize the offer of services and eventual specific services requested by You. If you decide to participate in Grimaldi Group brand reputation initiatives, we may process your data to reserve you ad hoc promotions.
It is understood that the activities referred to in paragraphs 9, 10 and 11 above will be carried out only on the personal contact data of the booking holder, i.e. the person who provided his or her e-mail address during the booking process.
Data belonging to special categories will be processed for the following purposes:
1. guaranteeing passengers who so request the use of special assistance on board;
2. in case of emergency and/or accident of the passenger on board, guaranteeing passengers who so request special care and/or assistance due to their state of health;
3. apply any special discounts that may be provided for disabled persons and their companions, if the passenger has given his or her consent for this purpose.
3.Retention of personal data
Personal data are retained according to the table below, unless specific legal and/or regulatory obligations or the need to defend a Grimaldi Group right in court require different retention periods:
4.Legal basis
The legal basis for the processing operations listed above in paragraph 2, numbers 1 to 7, is the need to execute an agreement or pre-contractual measures in the interest of each passenger (Art. 6, paragraph 1, letter b, GDPR), as well as the need to comply with a legal obligation to which the data controller is subject (Art. 6, paragraph 1, letter c, GDPR).
The legal basis for the processing operations listed above in paragraph 2, number 8 , consists in the need to fulfil a legal obligation to which the data controller is subject (Art. 6, paragraph 1, letter c, GDPR).
The legal basis for the processing operations listed above in paragraph 2, numbers 9 and 10, is Your consent (Art. 6, para. 1, letter a, GDPR).
The legal basis for the processing operations listed above in paragraph 2, number 11, is the legitimate interest of the Grimaldi Group (Art. 6, paragraph 1, letter f, GDPR). In the event that the Grimaldi Group sends you electronic communications regarding products/services similar to those you have chosen, the legal basis is the application of art. 130, paragraph 4, of Legislative Decree no. 196/2003.
You will in any case have the right to object, at any time and at no cost, to the processing activities referred to in paragraph 2, numbers 9, 10 and 11 (limited to the activity of soft spam), even revoking the consent given, by sending a request to the e-mail privacy@grimaldi.napoli.it, as well as using the channel that will be indicated in the communications that you will receive, or by clicking on the appropriate link in the e-mails that will be sent to you.
The legal basis for the processing operations listed above in paragraph 2, numbers 12 and 13, is found in the existence of grounds of substantial public interest based on the law of EU or of Member States, which must be proportionate to the purpose pursued, respecting the essence of the right to data protection and providing for appropriate and specific measures to protect the fundamental rights and interests of the data subject, as well as in the purpose of the provision of healthcare on board (Art. 9, paragraph 2, lett. g and h GDPR).
Finally, the legal basis for the processing operations listed above in paragraph 2, number 14, is the consent of the passenger (Art. 9, paragraph 2, letter a, GDPR).
5.Data transfer
Please note that passenger data may be communicated not only to other companies belonging to the Grimaldi Group, but also to entities established in third countries, even outside the territory of the European Union, in accordance with the principles established by the Regulation.
In particular, the communication of the data to shipping agencies is foreseen as these agencies act on behalf of the shipowner to transmit the data to the Authorities.
The shipowner is also required to communicate passenger data in advance to the terminal which, in compliance with security, will be responsible for communicating the data received to the competent Authorities (e.g. Port Authority, Border Police, Financial Police and Customs).
In addition, Grimaldi Group can directly communicate passengers data to the above mentioned Authorities
6.Disclosing your data
We also inform you that the aforementioned processing of personal and sensitive data inherent, connected with and/or instrumental to the maritime transport agreement, may provide for access to such data by:
1.Public authorities pursuant to the Circular of the Ministry of Infrastructure and Transport No. 104/2014 in compliance with Directive 98/41/EC (i.e. harbor master’s office and port authority);
2.Ministry of Infrastructure and Transport – General Command of the Port Authority Corps;
3.Judicial authorities and Police Forces, even when such communication is deemed reasonably necessary by the Grimaldi Group to ascertain or defend its own right;
4.On-board doctor, in case of emergencies and/or personal injury to the passenger;
5.Ticket offices, terminals and shipping agencies for the organization of embarkation/disembarkation operations;
6.Catering companies, for the supply of products and services on board ship;
7.External companies involved in the organization of events on board ship;
8.Companies with which you have subscribed to loyalty or membership programs – e.g. Trenitalia, Payback, Telepass, Poste Italiane, ACI, etc. – which, by virtue of an agreement with the Grimaldi Group, guarantee you access to discounts on services offered by the company;
9.Legal firms, should disputes arise;
10.Insurance companies both when booking tickets and making claims;
11.Experts dealing with complaints;
12.Companies, including those not belonging to the Grimaldi Group, which provide other services essential to the provision of maritime transport or the performance of marketing activities, including those subject to your express consent, such as the hosting of websites and web systems, e-mail services, marketing, sponsorship of competitions and other promotions, audit services, data analysis, the conduct of market research and satisfaction surveys.
The need to communicate passenger data to the authorities referred to in point no. 1 stems from the requirement to count and register people on board passenger ships, which is the subject of Ministry of Infrastructure and Transport Circular No. 104/2014.
The data relating to the emergency contact reported by passengers as well as the data relating to particular categories provided for the provision of special care and/or assistance in the event of an emergency, will be communicated, before departure or in any case no later than 30 minutes after departure, to the captain and the commissioner of the ship where the passenger is and in any case included by Grimaldi Group in the single national interface provided in accordance with Directive (EU) 2017/2109 in order to ensure the preparation and effectiveness of search and rescue operations at sea.
It may be necessary for Grimaldi Group – based on laws, legal proceedings, disputes and/or requests made by public or governmental authorities inside or outside your country of residence, national security purposes or other matters of public importance – to disclose your personal data. When legally possible, we will inform you prior to the disclosure.
We may also disclose personal data if we establish in good faith that it is reasonably necessary to assert and protect our rights and activate available remedies.
7.Nature of data provision and consequences of any failure to comply
The communication of data not belonging to particular categories (with the exception of the data relating to the emergency contact that may be indicated) is necessary for the exact execution of the contractual and pre-contractual obligations to be fulfilled by us, and failure to indicate such data will make it impossible to conclude the sea transport contract you have requested, as well as to exactly fulfil the legal obligations and those deriving from the public interest to protect safety in ports.
Communication of data relating to the passenger’s “emergency contact” is, on the other hand, optional: failure to provide such data will therefore have no impact on the conclusion of the sea transport contract requested.
The communication of data belonging to special categories is optional. However, if such data will be provided, Grimaldi Group will be able to better meet the needs of passengers and provide them with the necessary assistance, as well as apply – in the cases and ways provided – the special discount applied.
8.Rights of data subjects
Each passenger may, at any time, exercise the following rights (within the limits established by the GDPR):
1.to access personal data, requesting that these data be made available in an intelligible form, as well as the purposes on which the processing is based;
2.to obtain the correction or deletion of the data or the limitation of processing;
3.to revoke consent (where this is the legal basis for the processing) without prejudice to the lawfulness of the processing based on the consent before revocation;
4.to obtain data portability;
5.to object to data processing;
6.to lodge a complaint with the competent supervisory authority, which in Italy is the Data Protection Authority, following the instructions on the website of the aforementioned authority.
The above-mentioned rights may be asserted by addressing requests to the following e-mail address: privacy@grimaldi.napoli.it.
The Data Protection Officer (DPO) appointed by the Grimaldi Group Companies is available at the following e-mail address: DPO@grimaldi.napoli.it.
9.Changes to this document
Grimaldi Group reserves the right to update the content of this notice regarding the processing of personal data of its passengers in accordance with applicable national legislation on personal data protection. Any news related to the updating of this information notice will be communicated to the interested parties in the manner defined by Grimaldi Group.
General Transport Conditions for passengers and carried along vehicles
Definition of terms for the following text:
Company/Transport Company: Compagnia Italiana di Navigazione S.p.A.
- Largo Augusto, 8 CAP 80122 MILANO (place of jurisdiction)
- Calata Porto di Massa Interno Porto snc Capannone Juta CAP 80133 NAPOLI (administrative headquarters)
Usually, the contractual Transport Company is the maritime transport company. The vessel used for transport may be owned by Compagnia Italiana di Navigazione S.p.A. or belong to the fleet of another executing transport company.
Executing Transport Company: a company other than the contractual Transport Company that executes effective transport in whole or in part.
Passenger: any person who concluded a personal maritime transport contract and therefore owns a ticket issued by Transport Company through its direct sales channels (ticket counter, internet) and/or indirect sales channels (authorised travel agencies) and travels on Transport Company’s vessels.
Vehicle: any vehicle transported on behalf of the passenger that is not intended for transportation of freight. The definition “vehicle” also includes any trailers and/or caravans, even though a different fare will be charged for these due to increased space requirement. Not included in this category are vehicles that are intended for commercial purposes (refrigerated vehicles, transporters exceeding a length of 6 m, lorries); these are subject to the standards for transport of goods in accordance with art. 419 et seqq. Codice della Navigazione (Italian Navigation Act).
Ticket: transport document that constitutes proof of conclusion of the transport contract or, where applicable, a travel ticket in accordance with ex art. 396 Codice della Navigazione (Italian Navigation Act).
Luggage: hand luggage that is not registered and/or stored in the private vehicle parked in the vessel’s garage and only contains passengers’ personal belongings.
Company shall transport passengers, luggage and corresponding vehicles in accordance with the General Transport Conditions set out below, the provisions of art. 396 et seqq. Codice della Navigazione (Italian Navigation Act), the regulation (EU) 1177/2010 and, where applicable, the regulation (CE) 392/2009 when applicable. The aforementioned rules and standards are available for inspection on board the vessels, in the ticket offices in ports and on the premises of Company and may also be accessed online (www.tirrenia.it). A summary of the conditions that regulate transport by Company’s vessels is also provided on the ticket. Information on the rights of passengers in accordance with the regulation (EU) 1177/2010, which is based on the “Mobility Charter”, is available on board the vessels, in the ticket offices in ports and on the premises of Company and may also be accessed online (www.tirrenia.it). The General Transport Conditions are subject to amendments and changes in order to adjust them to applicable regulations. The valid wording of the General Transport Conditions that defines the contract terms is available on the website of Company (www.tirrenia.it).
Purchase of a ticket by the passenger constitutes unconditional and legally effective consent to the General Transport Conditions for passengers and transported vehicles as set out below. Additionally, by booking and/or purchasing the ticket, the passenger agrees to the processing of personal details in accordance with the modalities set out in the information leaflet on data protection (available online at www.tirrenia.it) in accordance with the decree-law 196/2003.
Art.1 Transport conditions
Subject matter of the contract is the transport of passengers and their luggage, regulated by these General Transport Conditions, article 396 et seqq. Italian shipping right, the regulation (EU) 1177/2010 and, where applicable, the regulation (EC) 392/2009 when applicable.
The transport of vehicles is regulated by the Italian law on the transport of items at sea (article 419 et seqq. Italian shipping right), these General Transport Conditions and, where applicable, the regulation (EC) 392/2009 when applicable. Indication of the vessel used for transport is a reference indication only, as it may be possible that Transport Company will utilise a different vessel with other characteristics and/or vessels of other transport companies.
Transport Company does not accept any liability for damage passengers incurred due to delay or non-transport if the situation arose coincidentally due to force majeure, bad weather, industrial actions and technical defects caused by force majeure or which arose due to other reasons Transport Company is not responsible for. The captain shall always have the right to change the route in case of events that might endanger safety of the vessel or the passengers.
As regards liability provisions concerning the transport of passengers, their luggage and vehicles which are not included in these General Conditions, explicit reference is made to the applicable provisions of the Italian Navigation Code and applicable EU regulations. Passengers shall be responsible for their luggage and any items therein until disembarkation.
Times stated for crossing are reference values and were calculated based on the distance between ports and favourable weather conditions.
Transport Company shall not be liable for delays caused by measures taken by the port and/or personnel that are not employed by Transport Company.
Art. 2 Validity of ticket
Tickets are made out by name, are non-transferrable and exclusively valid for the journey indicated on the ticket. The passenger must retain the ticket to reserve his right to travel and must present it to the on-board personnel or the representative of Transport Company upon request. Passengers travelling without a valid ticket will be charged with the double fare and must pay for the connected damage.
When receiving the ticket, the passenger must check whether the information and dates of his booking are correct and whether all vehicle-specific information corresponds to the vehicle registration document. The shipping company does not assume responsibility for incorrect or missing information that is reported after the fact.
In order to comply with safety regulations, the names of the passengers, their ID valid document data, the make, type and registration plate of the vehicles that are indicated on the ticket must correspond to the embarking passengers and vehicles. If this is not the case, access to port and/or embarkation may be denied.
The published offers and conditions may be subject to change until issuance of the ticket.
Art. 3 Accommodation
The passenger shall occupy the accommodation indicated on the ticket or, if not available, the accommodation allocated by the captain or paymaster. If objectively necessary, Company can allocate passenger accommodation other than the accommodation booked. Should this be accommodation of a higher category, no price difference shall be charged; if the accommodation is of a lower category, however, the passenger may request reimbursement of the price difference.
If available, the passenger may obtain accommodation of a higher category than the accommodation already purchased. In return, the passenger has to pay the corresponding price difference at the full rate (even if the passenger is entitled to discounts, he has no right to have these applied in this case).
Accommodation (cabin and recliner) must be vacated at least one hour before scheduled arrival in order to ensure safe disembarkation, unless the so-called “late checkout” option was purchased (see information leaflet available online at www.tirrenia.it). Modalities and times at which accommodation has to be vacated as well as the Meeting Point of the vessel will be communicated by the vessel management.
Art. 4 Ticket cancellation and refunds
If the passenger chooses not to travel, he is entitled to a refund of the ticket (excluded are special fare tickets, see art. 10), excluding the reservation charge. The following cancellation fees apply:
- Cancellation fee of 10% if cancellation takes place up until one day before booked departure of the vessel;
- Cancellation fee of 25% if cancellation takes place on the day and before booked departure of the vessel.
- Generally, reservation charges and online fee are not refunded.
The right to a refund of cancelled tickets shall expire 6 months after the initially intended date of departure.
Tickets sold subject to special fares cannot be refunded.
Art. 5 Loss or theft of ticket
Loss or theft of the ticket must be reported immediately to the booking office or an office of Company. Replacement tickets may only be issued on condition that the lost ticket has not been used, a reservation has been made and the passenger can provide proof of identity by passport or identity card.
Art.6 Non-receipt of online tickets
Despite of Art.5 counts: if the customer does not receive a valid ticket due to reasons Transport Company is not responsible for, e.g. due to entering an incorrect e-mail address, disruption of the internet or mobile phone connection of the customer or in case of technical malfunctions of the devices of the customer, the booking centre must be informed of this immediately by e-mail to bigliettionline@tirrenia.it. A copy of the ticket can only be issued if the holder of the ticket identifies himself and if the original ticket was not yet used.
Art.7 Rebooking charges
Changes to tickets may only be requested before departure of the booked trip and are divided into rebookings until the day before booked departure, rebookings on the day of departure and rebookings of special fares or promotion fares. Please find details for all rebookings below:
- Rebookings until the day before booked departure:
1) No rebooking fee is charged if date, route or departure time of the crossing is changed and if the price of new ticket is equal to or higher than that of the previous ticket. If the new ticket price is lower, a fee of 10% of the total previous ticket price is charged;
2) No rebooking fee is charged if accommodation type, number of passengers or vehicles is changed and if the price of the new ticket is equal to or higher than that of the previous ticket. If the number of passengers and/or vehicles is changed in part, a fee of 10 % of the price for the cancelled accommodation, passenger and/or vehicle, excluding reservation charges, is charged.
- Rebookings on the day of departure: All rebookings ordered on the day of the departure are subject to rebooking charge of 25%.
- Rebooking of special fares or promotion fares: A fee of EUR 25.00 is charged for any change to a ticket bought at a special fare, plus the price difference to the fare applicable on the respective day.
If this change is requested on the day of departure, the aforementioned charge of 25% is payable in addition to this. No refund is payable for rebookings in regard to number of passengers and/or vehicles of a special fare ticket.
Rebookings are only permissible for certain special fares or promotion fares as expressly indicated on the ticket. It is mandatory to return the original ticket (before rebooking) to the office processing the rebooking.
A modification is permitted only onto departures of the executing transport enterprise (Compagnia Italiana di Navigazione S.p.A.) published on the internet site.
Art. 8 Malfunction of the vessel – cancellation of departure – change of route
Without prejudice to application of the regulation (EU) 1177/10, the passenger must be reimbursed for the ticket price paid in case of cancellation of departure not caused by the Company.
If, however, Company is responsible for cancellation of departure and if the passenger does not accept any other crossing after the intended departure, he is entitled to both reimbursement of the paid ticket price and damages.
Damages may not be more than twice as high as the paid net price of the ticket, also when the cancellation took place due to justified reasons.
The same shall apply in case of possible changes of route or departure times for which Transport Company is responsible and based on which the passenger declines travel.
A modification is permitted only onto departures of the executing transport enterprise (Compagnia Italiana di Navigazione S.p.A.) published on the internet site.
Art. 9 Delays
In case of delays, Company shall inform the passengers of estimated arrival and departure times as soon as this information is available, but no later than 30 minutes after the scheduled departure time or no later than one hour before the scheduled arrival time.
If passengers miss connections due to the delay, Company shall inform them of alternative connections.
If Company anticipates a delay of more than 90 minutes compared to the scheduled departure time for which Company is responsible, it shall offer passengers gratuitous comfort and refreshment in proper relation to the waiting time and within the limits of the capacities of the ship or the port.
In case of a delay (or missed connection) that Company is responsible for and which necessitates one or more overnight stays or, as applicable, an additional stay exceeding the stay originally planned, and if or where this is possible at all, passengers shall receive free accommodation in a hotel or other accommodation, transport from the port terminal to the accommodation as well as meals and catering as set out above. In this case, Company may limit total onshore accommodation costs to EUR 80.00 per night for a maximum of three nights.
If transport by vessel cannot be continued, Company shall organise alternative transport services for the passengers as soon as possible. Subject to application of the preceding articles, Company pays special attention to the needs of disabled persons and persons with limited mobility as well as their attendants.
If Company anticipates a delay of more than 90 minutes compared to the scheduled departure time, the passenger immediately receives:
a. an offer for an alternative transport service at reasonable conditions or, if this is not possible, information on alternative services that are offered by other transport companies;
b. a refund of the ticket price if the passenger does not accept the alternative transport service as set out in a.
Reimbursement in accordance with b. shall take place in the same manner as set out for financial compensation in the following article.
In case of special events (religious or sports events etc.), without prejudice to applicable EU regulations and trade agreements, the financial compensation Company may have to pay passengers in case of delays it is responsible for shall be calculated in proportion to the ticket price paid; the following minimum amounts are guaranteed:
- 25% of the ticket price in case of delay of at least:
a. one hour in case of regular travel time of no more than four hours;
b. two hours in case of regular travel time between four and eight hours;
c. three hours in case of regular travel time between eight and 24 hours.
- If the vessel is delayed for more than twice the amount of time set out in a. to c., financial compensation shall amount to 50% of the ticket price.
Financial compensation shall be paid upon request by the passenger in the form of vouchers and/or other services or, where applicable, in money, within one month of filing this request. No compensation has to be paid in case of delays caused by weather conditions that endanger the safety of the vessel or in case of extraordinary circumstances that impedes provision of the services.
Company shall effect payment by bank transfer. Exempted from this procedure are tickets issued by tour operators/travel agencies, which are normally refunded by the tour operator/travel agency that sold the package holiday.
Art. 10 Special fares – special conditions
The special offers by Company are listed online on the website www.tirrenia.de. Utilisation of these special fares is subject to some limitations:
- Availability of special fares depends on the number of spaces made available for these (varies depending on date, departure time and route);
- All published offers are valid on the day of ticket reservation and do not include any of the special offers and promotional actions offered probably over the time of season by the company additionally and that may differ from the valid conditions at date of printing. A retroactive application is not possible and there is no right on change of already effected transport contracts.
- In general, these are not applicable retroactively and cannot be combined with other discounts or promotions;
- A special fare ticket cannot be refunded under any circumstances, also not in part and for no route; this condition affects all passengers as well listed in the same booking.
- Rebooking of a special fare or promotional fare ticket costs EUR 25,00 per change plus the possible price difference to the fare on the respective day Onto carried along vehicles promotions may apply;
- Promotions are not applicable to vehicles intended for the transport of goods.
- If for the application of a special fare a vehicle carried along gets necessary and it was missing at embarkation the customer gets obligated to pay a penalty.
- Generally a contractual penalty gets due if the service stuff states incorrect indications at booking; on return trips even if the outbound trip has already been effected.
- The penalty usually corresponds to the costs of the highest fare written out.
Fares for residents / people born in the area
Reduced fares for inhabitants of Sardinia, Sicily and Isole Tremiti: the reduced fares automatically listed by the booking system are available to all persons that can provide corresponding documentation to prove that they are residents of the island to or from which they are travelling.
Reduced fares for emigrated Sardinians: the same tariffs are valid for inhabitants, but only on routes from and to Sardinia, born Sardinians having their first residence outside the region Sardinia and work there as employees as well as relatives living in the same household as the born Sardinian.
The reduced tariff is applicable exclusively for vehicles licensed by the resident or native citizen.
On routes from and to Sardinia only, reduced fares for inhabitants of Sardinia are also available for persons born on Sardinia who reside in another region where they are employed as employees as well as for their family members who live in the same household as the person born on Sardinia.
For being able to use advantages for inhabitants and natives passengers must present at purchase of the ticket and the food a valid document of identification emerging the right on the reductions. If the relating documentation is missing, it´s not possible to book a ticket with the rate “residenti, nativi ” but it must be acquired a ticket at full fare. Tickets on “residenti and natives” tariff cannot be refunded. If such a ticket is booked in combination with a special fare, a refund does not happen as well.
Is the travel effected together with spouses and / or living partners and / or their children and / or depending children, the discount is granted by presenting of the document “stato di famiglia”. Do the spouses and / or living partners and children travel in absence of the person that entitles for the purchase of a ticket with the discount “residenti o nativi”, a copy of an identification document of the claimant or a document showing the marital status must be enclosed.
Reduced fares
Company offers a reduced fare to blind persons and their attendants. Upon embarkation, the passenger must present a valid ticket and a card type 28/C issued by the corresponding authorities.
Details:
- If the blind person is travelling with an attendant, the latter travels free of charge and the blind person pays the normal fare;
- If the blind person is travelling unaccompanied, a reduction of 30% is granted.
- Guide dogs travel free of charge when corresponding proof is provided.
Travel price reductions
Company grants the following passengers a reduction of travel prices:
- Citizens who are regularly registered in the Italian electoral register and travel in order to vote in an election;
Passengers entitled to various reductions are only granted the cheapest option as reductions cannot be combined. In order to benefit from the reduction, the passenger must document his claim to application of the requested fare both when purchasing the ticket and during embarkation.
The document must be presented to the responsible personnel whenever the passenger is asked to do so. If the passenger cannot present the corresponding document during the crossing, he has to pay the difference between the reduced fare already paid and the double amount of the standard fare.
Art. 11 Call centre
Company provides the following options for getting into contact to obtain further information on routes, services, reduced fares or for enquiries:
Europäische Reservierungszentrale
MOBY Lines Europe GmbH
Wilhelmstrasse 36-38
D – 65185 Wiesbaden
Tel. +49 611–14020 Fax.
+49 611–1402244
Mail: info@tirrenia.de
Art. 12 Taxes, surcharges and other costs
The amount of "taxes, surcharges and other costs" is subject to change until the time of ticket issuance, unless the taxes, surcharges and other costs will change due to new regulations.
Art. 13 Check-in
The deadline for arriving at the check-in is 30 minutes for passengers without vehicles, 90 minutes for passengers with vehicles and two hours before departure time for those embarking at the port of Genoa, unless otherwise laid down by the Authorities. For the Malta – Catania line passengers without vehicles must report at least an hour before departure time and those with vehicles 90 minutes before. You must embark immediately after your ticket is checked. Outside these times, your booking is no longer valid and embarkation is no longer guaranteed. Disabled passengers or those with mobility problems displaying the PMR sheet issued with the ticket on their car dashboard can board earlier if they arrive at least two hours before departure time. Passengers with mobility problems and/or those who need special assistance, without vehicles, must report to check-in at least an hour before departure time.
Art. 14 Embarkation and disembarkation of vehicles
A) Vehicles driven by LPG must be declared at booking and at embarkation.
B) Alarm systems and theft protecting systems must be locked at embarkation.
C) Vehicles specified for the transport of goods must be booked at cargo rate and therefore don´t belong to vehicles carried along by passengers as described in the hereby presented regulations. The length of the vehicle must be indicated, incl. tow bar, shaft or others. Campers, caravans, SUVs or vehicles higher than 2,20m (and/or wider than 1,85m even if no over-height surcharge was calculated) must be declared while booking. Transporter longer than 6m must be booked as cargo via phone 0039-081-7201262. If this is not respected, the company can cancel the ticket and order the automatic recording into the daily waiting list. Differences in price and an additional fee of 50€ are calculated. The vehicles are not embarked in order of their arrival at the port but following the orders of the captain and/or his subordinate stuff members and can be parked on each place of the ship.
The vehicles must be parked in the place assigned (a gear is to be shifted, the brake fixed, the light turned of) and leave the ship in responsibility of the passenger. We ask for not to activate an alarm and lock all doors and trunk. The vehicle carried along incl. trailer or caravan with all its contents is accepted by the transport enterprise as a single loading unit. The vessel management shall prepare a corresponding report about any damage to the embarked vehicle, including a corresponding report of both sides, and shall provide the injured party with a copy of this document, signed by both parties and containing the completed measure of damages and corresponding remarks. The damages claimed by the injured party are assessed on the basis of the details recorded in the course of preparation of the report in particular and may be disbursed directly by Company or a jointly responsible party in the amount resulting from applicable regulations.
The injured party must file the application for damages within a time limit of 6 months within date of damage as set out in art. 438 of the valid Codice della Navigazione (Italian Navigation Act).
In the case of visible damage, no claim can be filed for damages, loss or other if the condition of the vehicle was acknowledge by the commanding officers of the vessel in the course of preparation of the report as prepared by the procedure mentioned above.
Art. 15 Behaviour of passengers on board
The passenger must observe the instructions issued by the vessel management from embarkation until disembarkation; additionally, he should behave in a careful and cautious manner by taking care of the safety of himself, the people and animals he bears the duty of care for and he should mind his personal belongings whenever weather and sea conditions so require.
The passenger is obliged to act in a civil manner and to treat other persons on board and the onboard personnel with respect, to refrain from insulting or harmful behaviour and to observe safety and hygiene regulations. In particular, he must not damage seats and other furniture, throw objects onto the floor or into the sea, but only into the corresponding waste bins. He must use sanitary facilities in a manner that prevents damage or blocking and must observe instruction of the onboard personnel during the crossing. The passenger must not occupy more than one seat, taking into consideration that booking of only the crossing does not automatically guarantee a seat being available and that the permissible maximum number of transported passengers is determined based on the specific applicable provisions.
Smoking is prohibited in all enclosed spaces. The on-board personnel is legitimised and ordered to monitor compliance with this prohibition and to report possible violations to the responsible authorities in accordance with the law dated 16 January 2003 and the corresponding implementing agreement dated 16 December 2004. If necessary, each violation will result, in addition to a possible warning by the on-board personnel charged with monitoring, in intervention by security bodies that may be deployed depending on jurisdiction.
Company is under no circumstances responsible for loss of or damage to shipped vehicles or items kept in these that is caused by other vehicles unless this damage can be attributed directly to Company. Possible disputes must be directly resolved by the involved parties.
Art. 16 Transport of pregnant women
From the end of the sixth month of a normal pregnancy, women must let issue a medical clearance issued explicitly for this specific sea voyage issued not earlier than 7 days prior to departure and must present it to the officer of the vessel, purser or stuff on board on request.
In case of complications, the pregnant woman must always obtain a medical clearance, independent of the month of pregnancy, explicitly for the specific sea voyage. This applies without prejudice to the discretion of the captain to refuse embarkation if he believes that the pregnant woman is not capable of travel.
Art. 17 Children and teenagers
Passengers younger than 14 years of age must travel accompanied by adult passengers and must have a valid individual identification document in accordance with the regulation (EC) No 2252/2004. They must be under continuous monitoring of the parents and/or the adult passengers charged with exercising due care and must not move around the vessel unaccompanied. Under no circumstances Transport Company assumes responsibility for injuries of minors if these instructions are violated. Underage passengers between 14 and 17 years of age inclusively may travel unaccompanied if they have corresponding written permission by the legal guardian that exempts Transport Company from any and all responsibility.
Art. 18 Animals and protected species
Company allows the passenger to travel with pets if a corresponding ticket is purchased for their transport and a prove of rabies vaccination (where necessary) and a valid vaccination record can be presented. For arrival to Malta with dogs, cats and another kind of animals, they have to be microchipped. As well EU passport has to be taken with. It is the owner’s obligation to care for and exercise diligence in regard to the animal during the crossing and a veterinary health certificate has to be carried along which confirms that the animal is healthy.
Realizing the regulation of August 27th 2004 and published in the journal of laws no. 213 art. 2, we remember the obligation to lead dogs on a leash and that they must wear a muzzle.
Pets are not permitted in coach seat rooms and in cabins apart from they were animal cabins. They may only stay on the outside deck of the ship or must be accommodated in equivalent dog boxes unless available.
It is prohibited to let animals access the vessel’s garage.
Guide dogs travel free of charge when corresponding proof is provided.
In accordance with art. 727(2) Codice Penale (Italian Criminal Code) implementing the guidelines 92/73/EC and 2009/147/EC as well as the law No 150 of 07 February 1992 implementing the Council guideline (EC) No 338/97 of 09 December 1996, specimens of protected animals and plants can only be transported when a corresponding permit or certificate is available and only under the conditions set out therein.
Art.19 Transport of weapons
In accordance with art. 384 of the regulations for maritime navigation D.P.R. No 328 of 15 February 1952, passengers must hand over all weapons and ammunition in their possession to the captain who will ensure their storage until disembarkation. In case of persons who carry weapons or ammunition as part of their profession or service (notification required), these may only be collected based on serious grounds and after prior review by written declaration.
Non-compliance with the obligation to report the transport of weapons shall be treated as misdemeanour in accordance with art. 1199 clause 2 Navigation Act, provided no crime was committed.
Art.20 Luggage
For safety reasons, no luggage or parcels that are not accompanied by a travelling passenger are accepted on board. Company does not provide storage services of any kind.
Considered permissible luggage are items that are usually transported in suitcases, travelling bags, boxes or similar containers for the personal use of the passengers. Luggage brought that cannot be stored in the cabin or at the seat due to its size must be left in the vehicle.
Valuables, precious objects and cash may be stored free of charge in the safe of the paymaster, provided that they are not bulky.
Art.20.1 Lost items
In case of items left or lost on board, the passenger may directly contact the paymaster’s office on the same day, ideally before the vessel continues its journey.
Within ten days of the loss, the passenger can contact the Company’s office in the port of arrival where found items are kept at the disposal of the owner or, alternatively, the Company using the electronic contact form, selecting the heading “lost items” on the website www.tirrenia.it.
Here, the passenger has to provide his name, travel details (date, route, vessel, number of cabin or recliner) as well as a detailed description of the lost item. After expiry of this period, the items not collected are sent to the head office in Naples, located at: Calata Porto di Massa Interno Porto snc Capannone Juta –CAP 80133, Napoli. Subsequently, after further searches by the responsible division, the items are handed over to the lost-and-found office of the City of Naples that receives the same kind of items from all ports and ensures storage and keeping as provided for by corresponding civil law.
Art. 21 Passenger details
In accordance with L. D. No 251 of October 13th 1999 and in regard to the directive 98/41/EC of 18 June 1998 and because of the antiterrorism regulation and the ISPS code we have to indicate the following to our customers: any passenger requiring special aid or assistance in a case of emergency is obliged to notify Transport Company thereof. All passengers, including minors, must report for embarkation with a valid identity document.
If they do not have one they will be refused embarkation. Passengers in need for special help for embarkation (passengers with reduced mobility etc. with as well as without vehicle) must indicate this while booking getting in touch with the transport company with regard to availability of suited accommodation and/or an unobstructed access to the ship.
Furthermore you must appear latest 2h before departure in the harbour and communicate the stuff on board resp. harbour the need of the mentioned help in order to park the vehicle close to appropriate accesses to the ship decks and spend perhaps assistance while dis- and embarkation
All passengers must provide the following information already upon reservation: surname, fist name, gender, nationality, age category (new born, infant, child, adult), Place of birth and date of birth. Any change in regard to the aforementioned information occurring between reservations and crossings must be communicated immediately.
The personal details collected according to this article are only stored for the time set out in the aforementioned decree and/or to implement the provisions of the Decreto Legislativo [legislative decree] No 196/2003.
Art. 22 Health status of the passenger
The vessel’s doctor provides medical help in emergencies only; accordingly, Transport Company does not accept passengers that require medical assistance during the crossing, with the exception of the provisions in the following art. 23. If a passenger provides a corresponding certificate issued by a medical institution (hospital or similar), which must not be issued earlier than 48 hours prior to departure and permits travel without medical assistance, Transport Company will transport this passenger without assuming any responsibility in this respect.
Aside from this, the captain and vessel’s doctor are entitled to refuse embarkation to passengers who are in a physical of mental condition that endangers the crossing or who may be a danger to themselves and others, e.g. due to the influence of alcohol, drugs, hallucinogens, etc. In all these cases, the passenger shall have no right to damages and/or the passenger can be held liable for all damages done to himself, the ship, all its furnishings and equipment, third parties or the property of third parties.
Transport Company accepting the passenger on board shall under no circumstances be construed as waiver of its right to also assert reservations regarding the health status of the passenger and claims at a later point, irrespective of whether these were known to Transport Company before embarkation and/or departure of the ship.
Art. 23 Disabled persons and persons with limited mobility
The acceptance of passengers with special requirements on board is regulated in the Decreto Legislativo No 52 of 8 March 2005, the corresponding implementing provision of the Ministry for Infrastructure and Transport, the Regulation (EU) No 1177/2010 and in-house procedures. Considered passengers with limited mobility (PMR) are persons whose mobility is limited due to a physical disability (sensory or motor, temporary or permanent), a mental disability or incapacity or any other type of disability, pregnancy or age, whose condition requires special attention and adjustment of the service provided to all passengers in order to meet the special requirements of these passengers.
Company accepts reservations of disabled persons and persons with limited mobility requesting reservation subject to the same conditions that apply to all other passengers and agrees to provide assistance at no additional costs.
1. Assistance in ports:
- PMR receive assistance, if required, upon accessing the port area, irrespective of whether they arrive in private vehicles, by bus or by train;
- PMR are accompanied to the ticket counter for purchase of the ticket for the sea voyage or, if they already have a ticket, to embarkation;
- PMR are accompanied to the ticket counter after disembarkation.
2. Assistance on board: PMR receive assistance from the on-board personnel:
- during embarkation and disembarkation;
- during luggage processing;
- when accessing the booked accommodation;
- when accessing sanitary facilities.
If the PMR is looked after by an own attendant, these persons can request assistance both from the port and during embarkation and disembarkation. In case of blind PMR, Company provides gratuitous accommodation for the attendant.
Passengers that are currently undergoing clinical treatment must be able to provide an original medical certificate of a public institution which must have been issued within 48 hours prior to departure.
Passengers who can only be transported on a stretcher must be accompanied by at least one person qualified for the assistance required.
Persons with handicap or with limited mobility must inform Transport Company of their specific requirements for accommodation upon booking or purchase of the ticket, e.g. seat, service required or necessity to bring medical devices, if these requirements or needs are known at this point. PMR must inform Company or the port office of any other kind of assistance no later than 48 hours prior to departure and they must present themselves at the agreed place/time before scheduled departure.
If the ticket is purchased through a travel agency or a tour operator, the passenger has to make sure that the request for required special assistance is filed in accordance with the applicable booking conditions of Compagnia Italiana di Navigazione S.p.A.
Purchase of a ticket with simultaneous notification of a disability entitles to privileged embarkation of the transported vehicle and the provision of reserved seating in the public areas of the vessel.
In order to be able to utilise privileged embarkation, the disabled person or person with limited mobility has to visibly display the disability certificate and the ticket in the vehicle and must arrive for embarkation at least 2 hours before departure. If aforementioned notification is not provided, Company shall do all that is in its power to guarantee the assistance required to enable the disabled person or the person with limited mobility to embark the booked vessel for departure and to disembark upon arrival. In order to guarantee the best service possible, disabled passengers or passengers with limited mobility and persons requiring special assistance who are not travelling with a vehicle should present themselves at check-in at least one hour before departure. In order to facilitate the stay of passengers with limited mobility, ships of Company’s fleet provide reserved parking spaces for the vehicles of passengers using wheelchairs; lifts and stair lifts; correspondingly equipped cabins including shower and toilet; reserved areas in the recliner area and communal areas as well as public sanitary facilities for disabled persons.
All of Company’s ships provide PMR access to public areas (restaurants, self-service, cinema, etc.). Passengers requiring oxygen supply must provide a corresponding supply sufficient for the crossing themselves as the oxygen available on board may only be used in emergencies. The passenger may only embark one oxygen dispenser. Embarkation of oxygen tanks for filling of the oxygen dispenser must be authorised by the Ministry for Infrastructure and Transport – management headquarters; the authorisation is issued by the local port authority.
Additionally, the passenger has to provide a medical certificate upon embarkation that confirms ability to travel in accordance with the provisions already set out above. Compagnia Italiana di Navigazione S.p.A.:
- ensures that own personnel responsible for direct assistance of disabled persons or persons with limited mobility received special training in support and sensitisation;
- guarantees that all new staff complete training in regard to disabilities and that the entire staff attend corresponding advanced training courses at an appropriate time;
- guarantees that, if a disabled person or person with limited mobility travels with an assistance dog, the dog will be allocated the same accommodation as this person, provided Company was informed of the dog in advance; this applies in accordance with applicable provisions regarding the transport of accompanying animals;
- guarantees compensation if wheelchairs or other mobility aids or parts thereof are lost or damaged during transport at the port or on board the ship if Transport Company or the port terminal is responsible for this damage or causes the damage due to negligence. If required, Company shall do all that is in its power to replace the equipment as soon as possible.
Art. 24 Information on embarkation and rules for crossing
It is recommended that passengers take valuables and items required during the crossing out of their vehicles and on board, (all ships are air conditioned). The shipping company does not assume liability for possible loss of valuables or vehicle equipment. After embarking it is strictly forbidden to leave the ship!
If the ship has an entrance for passengers on foot, only the driver may access the garage with the vehicle, all other passengers must use the entrance stairway at the side and present a copy of the ticket on request. The enter of the garage while crossing is expressly prohibited.
Art. 25 Safety information and ISPS costs
To implement the safety code ISPS regarding counter-terrorism provisions, passengers are informed that they must present the ticket for the journey and an ID valid document upon request of the on-board personnel. Also, they must agree to possible inspections of their luggage, if required. Such inspections may also be conducted by port authorities.
While calling at the port, a distance of at least 50 metres must be kept to ships and moorings.
Transport Company also points out that the port authorities may require further payment of additional costs associated with implementation of the safety code ISPS, which have not yet been quantified.
Art. 26 Complaints
In case of deficiencies or irregularities in services of Company, the passenger may enter complaints and/or suggestions in writing into the book “Reclami e Suggerimenti” (“Complaints and Suggestions”), which is available at the vessel management office on each vessel or may report these to Company electronically using the contact form on the website of Company, en.tirrenia.it/assistance/complaints/. Here, the passenger has to provide his personal details, travel details (date, route, ship, cabin / recliner number) and a detailed description of the deficient service.
The passenger may also report these interruptions or deficiencies of the service to the management headquarters of Company by letter:
Compagnia Italiana di Navigazione S.p.A.
Calata Porto di Massa Interno Porto snc
Capannone Juta
CAP 80133 Napoli
The complaint must be filed within 2 months of the date on which the transport service was provided or was supposed to be provided. Company will inform the passenger within one month of receipt of the complaint whether the complaint is acknowledged or rejected or whether it is still being reviewed. The passenger will receive a definitive answer by Compagnia Italiana di Navigazione S.p.A. within 2 months of receipt of the complaint.
Art. 27 Applicable law and place of jurisdiction
The transport contract for passengers as well as transported luggage and vehicles is regulated by Italian law, the Codice della Navigazione (Italian Navigation Act) and applicable EU regulations as well the present General Transport Conditions.
Exclusive place of jurisdiction for all disputes in regard to interpretation and/or implementation of the present contract is the place of jurisdiction of the seat of Company. If the passenger has his permanent residence in the EU he is deemed a consumer in terms of applicable Italian legislation, in which case the place of jurisdiction of the residence of the passenger shall be exclusively responsible.
Art. 28 Responsibility of the executing transport company
If transport is not provided by the contractual Transport Company, the executing transport company shall assume responsibility for transport in terms of article 1681 Civil Code and the European regulation (EC) No 392/2009 when applicable. Based on these, the passenger is also entitled to take actions against the executing transport company.
If the executing transport company is a company other than the contractual Transport Company, the executing transport company may already be indicated upon booking by specification on the ticket itself or it may be specified within 24 hours prior to departure. Art.
29 Licence plate
On the base of the valid regulations the administration authorities oblige the transport company to communicate car plates of all carried along and therefor transported vehicles; consequently the passengers are obliged to give those data at disposition to the company.
Art.30 Group tariffs
For travelling groups, special tariffs are foreseen (in defined periods of the year), for information contact info@tirrenia.de by e-mail.
Art.31 Cargo transport
The offices of the Compagnia di Navigazione Italiana S.p.A. are at your disposition with pleasure about information, offers and bookings resp. the transport of freight under phone 0039-081- 7201262.
Art. 32 types of carried along vehicles
Car until 4m length (quad-vehicles incl.)
Car 4-5m length Car until 5m length and 2,20m height as well as wider that 1,85m
Motor bikes, mopeds
Transporter longer than 6m must be booked via the cargo offices
Bicycles (if parked within the garage)
*CAMPING ON BOARD – only camper and cars with caravans following meters of length incl. shaft, tow bar or others (min. 4,50m)
*car longer than 5m, MINIBUS, CAMPER, CARAVAN, APECAR, PICK UP, TRAILOR AND TRANSPORTERS, following meters of length incl. shaft, tow bar or others (min. 2m)
*At calculation of the meters in length, it is rounded up or down to 0,50meters depending on the length lying below or over 25cm.
Art. 33 Supplements and amendments Supplements or amendments of the above General Transport Conditions are made available by Company at the aforementioned locations as well as online, and will come into effect on the date stated in the information provided at these locations.
Art. 34 Procurement clauses MOBY Lines Europe GmbH, Wilhelmstraße 36-38, 65183 Wiesbaden, Germany is merely responsible for the procurement of shipments to the transport company tirrenia, Compagnia Italiana di Navigazione S.p.A, Largo Augusto, 8 CAP 20122 MILANO (place of jurisdiction) Italy. Thus, the parties axctually entering the contract are the passenger and the transport company Tirrenia, Compagnia Italiana di Navigazione S.p.A,. For shipping, only the general terms of transport of Tirrenia for the transport of passengers with or without vehicle apply in their resp. valid version. MOBY Lines Europe GmbH, Wiesbaden, Germany, is liable exclusively for the proper receipt and treatment of bookings. Each liability of MOBY Lines Europe GmbH, Wiesbaden, Germany occasionally the execution of the transport contract is excluded.
