Travel Conditions

1 – OBJECT OF THE CONTRACT FOR THE MARITIME TRANSPORT OF PERSONS

Franmarine Srl (maritime carrier) undertakes to transport the passenger in accordance with the General Conditions of Travel/Carriage set forth below. Before purchasing a ticket, the passenger is required and undertakes to review, observe, and fully accept the articles below. These Conditions of Travel/Carriage are deemed to be fully accepted by the passenger upon purchase of the ticket. The company undertakes the carriage of passengers and their baggage in accordance with the following General Conditions of Travel/Carriage, in compliance with the provisions of Articles 396 et seq. of the Italian Navigation Code, EU Regulation 1177/2010, and EC Regulation 392/2009, where applicable. This policy is adequately publicized on board the vessels, at all port ticket offices, company offices, and on the website (www.gstravel.eu). The company's General Travel/Transport Conditions (maritime carrier) are also shown and/or referred to on the ticket (including via QR code and dedicated link), communicated and/or delivered with the ticket, and in any case constitute an integral part thereof. The information regarding passenger rights contained therein, in accordance with EU Regulation 1177/2010, is available on the website (www.gstravel.eu), on board ships, and at all port ticket offices. Pursuant to Article 19, paragraph 6 of EU Regulation 1177/2010, the minimum threshold below which financial compensation is not provided is 6 (six) euros. The General Travel/Transport Conditions are subject to change and amendments in order to make them consistent with applicable updated legislation. In any case, the text of the same, examined, observed, and accepted at the time of ticket purchase, reported and/or referred to on the ticket (including via QR code and specific link) and/or otherwise delivered at the time of purchase, in any case always accessible and available on the Company's website (www.gstravel.eu), is authoritative for the purposes of identifying the content of the contract. A passenger is defined as any person who has entered into a maritime transport contract with Franmarine Srl (maritime carrier) and, as a result, is the holder of a passage ticket issued by the carrier through its direct sales channels (ticket offices, website) and/or indirect sales channels (authorized agencies and/or tour operators or through another intermediary authorized by the Company) and who travels on the Company's vessels.

Art. 2 – TICKET

A ticket is the travel document proving the conclusion of the transport contract, or a passage ticket pursuant to Article 396 of the Italian Navigation Code. Purchasing a ticket implies the passenger's unconditional acceptance, for all legal purposes, of the following General Conditions of Travel/Carriage of Passengers and Luggage. Likewise, when booking and/or purchasing a ticket, the passenger authorizes the processing of personal data in accordance with the methods specified in the specific Privacy Policy pursuant to Regulation (EU) 2016/679 (GDPR) . Passengers must have a valid ticket, which is personal and non-transferable. The ticket is valid only for the date indicated on the ticket. Upon receipt, passengers are required to verify that all information on the ticket is correct, to safeguard it as proof of their right to travel, and to present it, along with a valid identity document, to any ship's officer or official in charge of inspections upon request. The carrier assumes no responsibility for errors or omissions reported subsequently. In compliance with security regulations, the names of passengers and the information on valid identity documents indicated on the ticket must match the passengers' names (see also Article 17 of these General Conditions of Travel/Carriage). Otherwise, access to the port gates and boarding will be denied. Advertised offers and conditions are subject to change up until the ticket is issued. In the event of a passenger's impediment to departure or inability to complete the journey (due to death, injury, illness, etc.), the contract is automatically terminated and a quarter of the fare will be due. In these cases, in addition to notification of the impediment, the carrier must also be provided with appropriate documentation certifying the cause of the impediment, including through an authorized agency or tour operator, or other intermediary authorized by the company if the ticket was purchased through them. The agency or tour operator will promptly notify the carrier. However, if the carrier is not informed of the impediment before departure, the full net fare is due (Article 400 of the Italian Navigation Code). No refund will be given to anyone who fails to arrive for departure by the scheduled boarding time and deadline, as specifically specified in Article 5 of these General Conditions of Travel/Transport.

Art. 3 WITHDRAWAL/CANCELATION AND CHANGE OF TRAVEL DATE BY THE PASSENGER.

Cancellation or withdrawal from the trip at the passenger's request (other than in the case of the passenger's impediment or inability to travel, as provided for in Article 2 of these General Travel/Transport Conditions) must be communicated to the company (carrier) directly, or through an agency, tour operator, or other intermediary authorized by the Company, if the ticket was purchased through them, by sending an email to info@gstravel.eu. Where cancellation of the trip is due to the passenger's express wish to withdraw from the contract, a penalty will be applied, calculated as a percentage of the purchase price, which varies based on the notice period given by the customer/passenger to the cancellation notice, according to the following table:

NOTICE OF WITHDRAWAL/CANCELLATION

TRAVEL AT THE INTENTION OF THE CRIMINAL PASSENGER

UP TO 25 DAYS BEFORE 10% of the ticket price

FROM 24 TO 8 DAYS BEFORE 25% of the ticket price

FROM 7 DAYS TO 24 HOURS BEFORE 50% of the ticket price

FROM 24 hours BEFORE 100% of the ticket price

Passengers may change their departure date by paying a penalty of €20. If the fare for the new date is higher, the passenger will be required to pay the difference. The carrier will not refund passengers if the fare for the new date is lower. The name on the ticket can be changed only once, free of charge. For promotional fares, the above conditions do not apply; the specific terms and conditions indicated in the offer will apply.

Art. 4 LOSS OR THEFT OF THE TICKET

In the event of loss or theft of a travel document (ticket), the customer/passenger must immediately notify the carrier if the ticket was purchased directly through its sales channels (ticket offices and website) or the agency, tour operator, or other intermediary authorized by the Company if the ticket was purchased through them. The agency will promptly inform the carrier. A duplicate ticket can only be issued if the original ticket has not been used, upon presentation of an identity document.

Art. 5 – BOARDING

Passengers are required to arrive for boarding at least one hour before departure to complete customs and check-in formalities in a timely manner. After the boarding deadline, passengers who fail to show up will be required to pay the full fare (Article 401 of the Italian Navigation Code) and will therefore not be entitled to a refund, even partial, of the fare paid. Passengers who fail to check in in time or fail to board the vessel are not entitled to a refund, even partial, of the fare paid. Passengers who have checked in must board directly and not remain at the dock. On high-speed vessels, passengers are required to remain seated during navigation and to comply with the safety regulations explained on board, as well as the rules of conduct set forth in Article 14 of these General Conditions of Travel/Transport.

Furthermore, no refund will be granted in the following cases:

• denied boarding for safety reasons (in the cases referred to in art. 15 of these General Travel/Transport Conditions), even if the passenger presents himself within the boarding times and deadlines indicated above;
• If the passenger is in possession of documentation unsuitable for disembarkation at the port of destination (for example, but not limited to: missing or expired identification document, or identification document unsuitable for travel). The passenger is responsible for ensuring that all documents required for boarding and disembarking at the destination are in order (validations, visas, expiration dates, suitability, etc.) and are required to obtain all necessary documentation.
• if the passenger, after having checked in, does not show up in time for boarding;
• if the passenger is not indicated in the names on the ticket.

Art. 6 – BAGGAGE

Carry-on baggage is permitted with a maximum weight of 15 kg, maximum dimensions 65 x 45 x 30 cm, and a maximum total length of 140 cm across the three sides. Excess weight and size are subject to a €5 per kg fee and €5 per cm fee (to be paid at the port). Extra pieces of baggage must be reported when purchasing the ticket and will be subject to the excess fee. Bulky baggage (surfboards, inflatable dinghies, etc.) is not permitted. Baggage must contain only the passenger's personal items normally carried in suitcases, travel bags, boxes, crates, and similar items. The passenger is responsible for handling the baggage and is also responsible for its contents.

Art. 7 – REQUIRED IDENTIFICATION DOCUMENTS. MINORS

All passengers, adults and children, must carry a valid identification document. Passengers under 14 years of age may not travel alone but must travel accompanied by adult passengers (parents and/or adult guardians) and possess a valid individual identification document, in accordance with the provisions of EC Regulation No. 2252/2004. They must be constantly supervised by their parents and/or adult guardians and may not travel on the vessel unaccompanied. Under no circumstances will the carrier be liable for damages incurred by minors in violation of the above. Minor passengers between the ages of 14 and 18 may travel alone, provided they have written authorization from their parent or guardian, which releases the carrier from all liability.

Connections with Croatia

Passport/valid identity card: It is necessary to travel with a valid identification document (passport or identity card valid for expatriation). The required residual validity of the passport is ninety (90) days from the expected end date of the stay. The identification document must be valid and suitable for the chosen destination (passport or identity card valid for expatriation).

Art. 8 – ITINERARY CHANGES

In the cases provided for by the Navigation Code and in cases of objective necessity and/or force majeure, due to unforeseeable or unavoidable circumstances, or other justified reasons, the carrier has the right to cancel the scheduled departure, modify the itinerary (adding or omitting stops), or change the port of departure. The Master, in the cases provided for by the Navigation Code and in cases of objective necessity and/or force majeure, due to unforeseeable, unavoidable, extraordinary circumstances, adverse weather or sea conditions, or other justified reasons, including to safeguard the safety and security of passengers and to provide assistance, has the full right to tow and assist, for rescue purposes, other vessels under any circumstances, to deviate from the regular route in any direction, for any distance, and for any purpose of necessity attributable to his duties as Master, as provided for by the Navigation Code and International Conventions. In cases of absolute necessity and urgency (for example, but not limited to, to protect and ensure the safety of passengers), the Company may change the vessel's itinerary, even in the opposite direction or beyond the usual route, and transfer passengers and vehicles to any other vessel or means of transport, whether or not belonging to the carrier, bound for the port of destination. The carrier, where the ticket was purchased directly from the carrier (at port offices, ticket offices, or online), or agencies, tour operators, or other intermediaries authorized by the Company, where the passenger purchased the ticket through them, will provide all information regarding any changes to the travel itinerary or delays in departure or arrival, in good time, if the reasons for such changes occur before departure, or are known or knowable beforehand. In any case, the carrier and the agencies/tour operators or other authorized intermediaries remain at the complete disposal of passengers to provide any useful information and clarification both before departure (including regarding confirmation of travel times and programs/itineraries) and during the trip.

For any need, requirement or information, passengers are invited to contact the agencies, tour operators or other authorised intermediaries from whom they purchased the ticket or the carrier directly using the contact details available on the website www.gstravel.eu where these General Travel/Transport Conditions and the FAQs (Frequently Asked Questions) are published and can also be consulted.

ART. 9 – CANCELLATIONS, DEPARTURE IMPEDIMENTS, DELAYS AND PASSENGER RIGHTS

In the event of a cancellation of departure for reasons not attributable to the company (carrier), a full refund of the ticket price is provided (Article 402 of the Italian Navigation Code). If the departure is cancelled by the company (carrier) for justified reasons or other reasons that make cancellation of the trip unavoidable, the contract will be deemed terminated, with the passenger entitled to a full refund of the ticket price. If, for a single trip scheduled and booked by the customer/passenger, the minimum number of passengers required to permit the trip is not reached (reservations for each trip must be no less than 60), the company (carrier) reserves the right to cancel the trip, committing to inform the customer/passenger at least 20 days in advance, including through the agencies, tour operators, or other intermediaries from which the customer purchased the ticket. The passenger will be entitled to a full refund of the ticket or, if the customer agrees, will alternatively be entitled to travel on another available date. In the event of a delay in departure of the carrier's vessel exceeding 90 minutes, the passenger has the right to choose between alternative transportation and a ticket refund. In the event of a delay in arriving at the final destination, the passenger is entitled to a refund of 25% of the ticket price when the delay is at least: 1 hour for a journey lasting up to 4 hours; 2 hours for a journey lasting between 4 and 8 hours. If the delay exceeds twice the time indicated in the previous cases, financial compensation is equal to 50% of the ticket price (EU Regulation 1177/2010). In the event of interruption of the current journey due to force majeure, the fare is due in proportion to the actual distance traveled (Article 405 of the Italian Navigation Code).

Art. 10 LIABILITY OF THE CARRIER

Without prejudice to the passenger's right to reimbursement pursuant to Article 9 above, the carrier is not liable for damages resulting from delay or failure to perform or improper performance of transportation, as well as cancellation, cancellation, or impediment of travel if the event that caused the damage is not attributable to the carrier but derives, by way of example and not limited to, from adverse weather or sea conditions, which by their nature may also be sudden, unforeseeable, and unavoidable; strikes; unforeseeable and unavoidable technical failures not attributable to the carrier; acts of war or piracy; shipwrecks; collisions; fires; maritime accidents caused by third parties and in any case not attributable to the carrier; suspension or cancellation of landings or lines; changes to itineraries and schedules not attributable to the carrier; and any other cause not attributable to the carrier or attributable to third parties, including in compliance with the provisions of the Navigation Code and EU Regulation No. 1177/2010. Under no circumstances can the carrier be held responsible for delays due to port operations.

ART. 11 – PETS

Due to their technical characteristics, the company's vehicles are intended for "fast passenger transportation" only. They do not have cages or designated areas for the transportation of pets. The transportation of a maximum of one pet per passenger is permitted, under the following conditions:

– Throughout the entire trip, small dogs must be muzzled and on a leash, or alternatively, kept in a suitable carrier. Cats and other small pets must be kept in a suitable carrier, as must birds in suitable cages.

Animals must be transported in conditions that prevent them from causing harm or discomfort to other passengers and/or the vessel. The Company reserves the right to request, prior to boarding, a health certificate attesting to the animal's good health and vaccination record. Certificates issued more than 90 days prior to departure will not be considered valid. The maintenance, custody, and care of animals during transport are the responsibility and risk of the passenger, who is required to comply with the relevant health regulations issued by the competent authorities. The passenger agrees to indemnify the Company from any liability and/or costs that may arise as a result of or as a result of the passenger's failure to comply with the above regulations and any applicable laws.

– the cost of passage for animals is 5 euros each way

Art. 12 TRANSPORTATION OF WEAPONS

In compliance with the Regulation for the implementation of the Maritime Navigation Code, Presidential Decree No. 328 of February 15, 1952, Article 384 states: "Passengers, upon boarding, must hand over any weapons and ammunition in their possession to the Master of the Ship, who will safeguard them until disembarkation. The confiscation of weapons or ammunition from those who possess them due to their office or service is permitted only for serious and proven reasons, to be indicated in a specific declaration at the time of collection." Failure to report the transport of weapons is punishable under Article 1199, paragraph 2, of the Navigation Code, unless it constitutes a more serious offense.

Art. 13 – DISCOUNTS

The carrier may require a valid ID when requesting discounted fares, for example: a) infants, b) children. Discounts must be requested at the time of booking. No refunds will be issued after the trip. Free transportation is available to: infants up to 1 year of age without an assigned seat. A seat belt will be provided. Children between 2 and 11 years of age are entitled to a 50% discount on the passenger ticket price. For further information regarding discounts, please contact the carrier using the contact information provided on the website.

Groups

Group rates can be requested from the carrier or travel agencies. A group consists of a minimum of 20 paying adult passengers.

Food and drink

Food and drinks are not included in the ticket price.

Currency on board

The currency used on board is the euro.

Art.14 PASSENGER BEHAVIOR ON BOARD

From boarding until disembarking, passengers must comply with the instructions given by the Ship's Command. Passengers must also conduct themselves according to the rules of common diligence and prudence, ensuring their own safety and security, that of the people and animals in their care, and the safety of their belongings, particularly where weather and sea conditions warrant. Passengers are required to maintain a civil and respectful behavior, avoiding any offensive or harmful behavior toward other passengers and navigation personnel, as well as complying with public safety and hygiene regulations. Specifically, passengers must not deface seats and furnishings, nor throw objects on land or into the sea, or outside the designated waste bins. They must use the restrooms without damaging, blocking, or soiling them. They must conform to the instructions and directions given by the onboard personnel during the voyage. Furthermore, passengers must not occupy more than one seat per person, taking into account that purchasing a ticket does not automatically entitle passengers to seat availability, and that the vessel's capacity, in terms of the maximum number of passengers that can be transported, is determined based on specific regulations in force. Furthermore, passengers must not occupy spaces adjacent to safety devices.

Art. 15 – PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY. SPECIAL PASSENGER HEALTH CONDITIONS.

The company (carrier) guarantees the accommodation on board of passengers with specific health needs. This is regulated by Legislative Decree No. 52 of 8 March 2005, by the implementing circulars issued by the Ministry of Infrastructure and Transport, and by EU Regulation 1177/2010. Passengers with reduced mobility are considered to be persons whose mobility is reduced due to any physical disability (sensory or motor, permanent or temporary), intellectual disability or incapacity, or any other cause of disability, pregnant women, or persons with reduced mobility due to age, whose condition requires adequate attention and adaptation or special precautions of the service provided to all passengers in order to meet their specific needs. The company (carrier) accepts bookings from disabled or reduced mobility passengers who request it under the same conditions as all other passengers and undertakes to provide assistance at no additional cost. If a disabled or mobility-impaired person is accompanied by a companion, they may request the necessary assistance at the port and during boarding and disembarkation. For blind or visually impaired passengers, the Company (carrier) offers a 50% discount on the ticket price for the accompanying passenger. Passengers with ongoing medical conditions must have an original copy of an appropriate medical certificate issued by a government institution, dated no earlier than 48 hours before departure. Passengers requiring stretcher transport only must be accompanied by at least one able-bodied person to provide the requested assistance. Disabled or mobility-impaired persons are required to notify the Company (carrier), at the time of booking or advance ticket purchase, of their specific needs and requirements regarding accommodation, seating, requested services, or the need to carry medical devices, provided that such needs or requirements are known at that time. For any other type of assistance or requirement, persons with reduced mobility must notify the carrier, including through an agency, tour operator, or other intermediary authorized by the Company, if the ticket was purchased through them, at least 48 hours in advance. They must arrive at the designated location at the agreed-upon time, well in advance (at least two hours before departure) of the published boarding time. If the trip is booked through an agency, tour operator, or other intermediary authorized by the Company, passengers must ensure that any special assistance requests they require are communicated to them and that the specific requests, needs, and requirements are communicated to the carrier through them at least 48 hours in advance.If the aforementioned notification is not made, the Company will still do everything possible to ensure that assistance is provided so that the disabled or mobility-impaired person can board the departing service or disembark the arriving service for which they purchased a ticket. To ensure the best possible service, passengers with reduced mobility and/or requiring special assistance must present themselves for check-in at least two hours before departure. Passengers who are oxygen-dependent must provide the necessary and sufficient supplies for the entire crossing, as oxygen on board the ships is only for emergency use. Passengers who are oxygen-dependent are permitted to carry only one portable oxygen dispenser. However, for the carrying of oxygen cylinders for refilling, authorization from the Ministry of Infrastructure and Transport – General Command – issued through the local Port Authority is required. For boarding, the passenger must also present a medical certificate declaring his/her fitness to travel by sea in accordance with the procedures already indicated in this article.

The Master reserves the right to refuse passage to anyone who, in the company's (carrier's) opinion, is in a physically or mentally impaired condition that makes them unfit to undertake the voyage, posing a risk to their health and safety or that of passengers and crew. For example, due to drug, hallucinogen, alcohol, illness, or infirmity, the Master is deemed dangerous to other passengers and themselves. In such cases, the Master is not liable for any damages claimed as a result of refusal of passage by anyone in such conditions. The Master will be held liable for any damages caused to the vessel, all its equipment and furnishings, third parties, or property belonging to third parties. The Master's acceptance of a passenger on board shall not be considered a waiver of any right to subsequently assert reservations regarding the passenger's condition, whether or not the passenger was aware of such reservations at the time of boarding and/or departure of the vessel.

ART. 16 – PREGNANT WOMEN

Pregnant women with uncomplicated pregnancies, after the sixth month of pregnancy, must have a medical certificate issued no more than seven days before departure certifying their fitness to travel by sea. This certificate must be presented to the ship's officer upon request, and a copy must be provided to the Captain. In all other cases, pregnant passengers must have a medical certificate authorizing travel regardless of the stage of pregnancy. However, the Captain reserves the right to refuse passage if he or she deems the passenger unfit to travel, in order to protect their health and safety.

Art. 17 – PASSENGER INFORMATION AND DATA

In compliance with Legislative Decree No. 251 of October 13, 1999, implementing EEC Directive 98/41 of June 18, 1998, and the regulations regarding the application of the ISPS Code on anti-terrorism measures, the following is communicated: all boarding passengers are required to inform the carrier of any information regarding their need for special care or assistance in emergency situations. All passengers, including minors, must present a valid identity document for boarding. Passengers without one will be denied boarding. Passengers requiring assistance with boarding (persons with mobility difficulties, etc.) must notify the carrier at the time of booking, contacting the carrier in advance to determine the availability of suitable accommodations and/or ease of access on board, as per the previous article. Furthermore, passengers are required to arrive for boarding at least two hours in advance (see Article 15 of these General Travel/Transport Conditions), informing dock staff and/or onboard personnel of this requirement so that they can board near suitable access points to the ship and receive any assistance during boarding and disembarking. Passengers are also required to provide their personal details, including: surname, first name, gender, nationality, age category (infant, child, youth, adult), and date and place of birth, at the time of booking. If any of the above information changes between booking and boarding, passengers are required to notify the ship of such changes. In compliance with the International Security Assistance Program (ISPS) Code on Counter-Terrorism, passengers are advised that they are required to present their ticket and valid identification document if requested by a ship's officer. They are also required to consent to any baggage searches if requested. These checks can also be carried out by port facilities.

The carrier ensures that data collection/processing, as well as data storage, strictly necessary for the purposes of the transportation/travel services offered and purchased, will be carried out in compliance with the regulations and precautions established for the processing of personal data (GDPR on privacy - EU Regulation 2016/679). These same activities, when performed by travel agencies and/or tour operators or authorized intermediaries for ticketing services, are carried out under their responsibility, within the limits and to the extent of their competence.

Art. 18 COMPLAINTS AND REPORTS

If passengers observe deficiencies or irregularities in the service provided by the Company (Carrier), they may submit any complaints and/or reports in writing by email to info@gstravel.eu. Passengers must provide their personal details, travel details, and a detailed description of the deficiencies. Passengers may also report any malfunctions or inefficiencies in the service by letter to the Company's administrative office: Guidotti Ships Srl – Porto di Termoli, Molo Nord-Est (registered office). Passengers must submit their complaint within two months of the date on which the transportation service was provided or should have been provided. The Company will communicate the outcome or status of the complaint within one month. In any case, the final outcome will be communicated within two months of receiving the complaint.

Art. 19 APPLICABLE LAW AND JURISDICTION

The passenger and baggage transport contract is governed, except as provided in these General Conditions of Carriage/Travel, by Italian law, specifically the Italian Navigation Code and applicable Community Regulations. For any dispute arising from the interpretation and/or execution of this contract, the court of the Carrier's registered office shall have exclusive jurisdiction. Furthermore, in the case of a passenger who qualifies as a consumer under applicable Italian law, the court of his or her place of residence or domicile shall have exclusive jurisdiction, provided that the consumer is resident or domiciled in a Member State of the European Union.

ART. 20 – INFORMATION ON TRANSPORT/TRAVEL CONDITIONS TO PASSENGERS: COMMUNICATION AND ADVERTISING

These general conditions of carriage, a copy of which can also be found on the carrier's website www.gstravel.eu, will be delivered to the passenger (possibly electronically to the email address provided by the customer) directly by the carrier, or by the agency, tour operator, or other intermediary authorized by the Company from which the ticket was purchased. These general conditions of carriage/travel are deemed accepted by the passenger upon purchase of the ticket, of which they form an integral part. All additions or modifications to these General Conditions of Carriage/Travel will be made known and accessible by the Company through a notice displayed on the ship's premises and on the website, and will enter into force on the date indicated in such notice. Without prejudice to the carrier's obligations to provide information regarding timetables, changes, cancellations, and any other travel-related information and, in general, all information contained in these General Travel/Transport Conditions, the Company is not liable for any damages resulting from lack of information provided by agencies, tour operators, or other intermediaries authorized by the Company, where the ticket was purchased through them. These intermediaries are required to fulfill their respective information obligations, also pursuant to art. 38 of Legislative Decree 79/2011 (Tourism Code) and its amendments, and to promptly transmit any information (changes, cancellations, delays, etc.) communicated to them by the carrier to customers/passengers, as well as being required to forward any communication (changes, notification of impossibility/impedance, withdrawal, or necessity) sent to them by customers/passengers and intended for the Company.