General Terms and Conditions for Passenger Transport - GTCPT
August 2025
GENERAL TERMS AND CONDITIONS FOR THE TRANSPORT OF PASSENGERS, THEIR LUGGAGE AND VEHICLES.
Ticket purchase implies the unconditional acceptance, with full legal effect, by Passengers of the following general terms and conditions for passenger transport (GTCPT).
DEFINITIONS:
The term “Passenger” means any person carried based on a ticket issued by the carrier and/or the agencies authorised to do so.The term “carrier” and/or “Company” shall mean Grandi Navi Veloci S.p.A.
The “Object” of the contract is the transport service as governed by art. 396 et seq. of the Navigation Code. The carrier undertakes to transport the Passenger and their vehicle under the following conditions, which the Passenger undertakes to examine and adhere to in full before purchasing and/or booking a ticket.
The sea transport service refers to the route specified on the ticket including on-board accommodation and any accompanying vehicle.
Any ancillary services provided by the sea carrier shall not be part of the contract.
The term “sea carrier” means the contractual and actual carrier. The ship used for the transport can be part of the fleet of GNV or another actual carrier.
A “Disabled Passenger” or “Passenger with Reduced Mobility” is any passenger whose mobility is reduced, when using a means of transport, as a result of a physical (sensory or motor), mental or psychological disability, an impairment, or any other cause of permanent or temporary disability or impairment, the condition of which requires special assistance as well as adapting the passenger services provided on the ship as a consequence of this disability.
“Van” or “van” is a covered or completely enclosed vehicle for the transport of goods or people.
Art. 1 VALIDITY:
The ticket is personal, cannot be transferred and is valid only for the transport specified therein. The Passenger must diligently store the contract/ticket in order to justify their right to travel and to show it to any Ship Officer or Company official who may request it. Any Passenger without a ticket must immediately notify the Master and/or Purser. Failing that, they will be required to pay double the price of the passage ticket up to the port of destination, without prejudice, however, to any damages compensation.
Art. 2 PRICE:
The price specified on the ticket is the carrier’s fare in effect on the date of issue of the ticket. The fare is not fixed and is subject to decreases or increases. Special discounts and reductions do not have any retroactive effect on already issued tickets. “Native/resident” fares are not available for all departures and accommodations. Quotes do not confirm any price and do not guarantee and ship seats. Any due taxes and fees for boarding and disembarking, stamp duties, etc., as summarised on the travel ticket, shall be borne by the Passenger. The ticket price is inclusive of taxes, port fees and ETS which the Company pays to each competent Authority according to the procedures established by the latter, and which may vary from year to year.
Only for Passengers bound for Tunisia, in compliance with the provision of Tunisian Law TUN N°2016-78 dated 17/12/2016, as of 01/01/2024 the payment of the Passenger Disembarkation Additional Fee in the Amount of forty (40) Dinars (or the equivalent in Euro on the date of payment) is due. In addition, in compliance with the provision of the Of the official Journal of the Tunisian Republic N°155 dated 24/12/2024, as of 24/03/2025 for departure from Tunisia: one (1.00) Euro per passenger and two (2.00) Euro per vehicle (or the equivalent in Tunisian Dinars on the date of payment) and for departure from Italy: one Euro and twenty (1.20) TTC per passenger and two Euro and Forty (2.40) TTC per vehicle.
This tax must be paid at check-in; the GNV sea carrier will remit the amounts directly due to the relevant Tunisian Treasury.
2.1 If the Passenger purchases their ticket through the “PURCHASE ONLINE” web channel, the transport contract will be considered to be completed only once the booking system has notified the booking reference number and ticket number (failure to receive the Internet Ticket shall not prevent an on-screen already confirmed ticket from being issued).
2.2 Unless otherwise specified, the price on the ticket does not include the on-board provision of food, which shall be borne by the Passenger. Prepaid meal packages (at a special rate and only for customer groups of at least 12 people) can be purchased when booking the ticket. The package type and composition vary depending on the line and the ship operations.
Vouchers of different denominations (food pass cards) for food consumption at on-board catering outlets can be also purchased at a discounted rate:
- when booking the ticket
- at port ticket offices
- at on-board receptions before the ship departure.
For further details and information, please refer to our website www.gnv.it. For any cancellations, please refer to Article 6 of the General Terms and Conditions for Passenger Transport (GTCPT) in force.
2.3 In the event of ticket booking by a Passenger who needs to receive the related electronic invoice in the name of a Public Administration body, the Passenger shall request that an electronic invoice is issued at the time of booking. The Passenger shall also specify the necessary details of the subject who to address the accounting document to, such as (i) name, (ii) Tax Code/VAT number, (iii) Government bodies index, (iv) Contract Reference Number, (v) Unified Project Code, (vi) indication of any split payment application and (vii) indication of the certified e-mail address. For electronic invoicing to the Public Administration, the Passenger assistance service from the Groups Office is available, tel. +39 010 2094591.
2.3.1 For the Passenger who needs to receive an electronic invoice for a ticket to be purchased, the service is available by accessing the “Request invoice” page under www.gnv.it. If no request is submitted, the Sea carrier will not be able to provide electronic invoicing, nor will it be subject to any complaint.
2.3.2 The request to issue invoices for single passenger tickets must be made by completing the online form available under www.gnv.it within the fourth (4th) day from the date of issue of the ticket. A request shall be submitted for each new replacement ticket. A single summary monthly invoice will be issued (and/or any credit note). Following this request, GNV will issue an invoice pursuant to art. 21, comma 4 of Italian Presidential Decree 633/1972, to be sent to the address specified on the aforementioned form. For all requests filed by GNV Groups office, a summary monthly invoice will be issued using the details provided upon filing the request. Please pay close attention to properly provide the required mandatory details. It goes without saying that, if they are even partially incorrect, it will not be possible to follow up on the invoice issue request.
2.3.3. The request and issue of invoices for catering and shops can be done directly on board, at the front desk of the ship’s Purser Office.
Art. 3. ON-BOARD ACCOMMODATION:
The Passenger will occupy the seat specified on the ticket and, failing that, the seat indicated by the Master or the Purser. In case of objective necessity, the Company is entitled to assign the Passenger to a different seat. If the assigned seat is of a higher type, no fare difference will be requested, whereas if the new seat is of a lower type, the surcharge paid will be refunded to the Passenger, without prejudice to the Passenger’s being entitled to terminate the contract in accordance with the law.
3.1 The cabins and seats must be vacated ahead of the ship’s arrival time, for disembarkation to take place safely.
How and when accommodations are released, as well as where the meeting points are located in the common areas, will be disclosed by the Ship Command.
3.2 Should Passengers with reduced mobility need special cabins for disabled, they must promptly notify the Company which, to guarantee a Disabled Passenger and a Passenger with Reduced Mobility comfort and safety throughout the voyage, will have to check for these accommodations to be actually available, since they are, in fact, available in limited numbers. The Disabled Passenger and Passenger with Reduced Mobility can, for this purpose, book a special cabin for disabled by contacting phone number +39 010/20 94 591. More information is available in the relevant section under www.gnv.it-
Art.4 PRESENTATION FOR BOARDING:
(i) national and community trips - the time established for check-in is within two hours before the scheduled departure time of the ship for Passengers with vehicles in tow, whereas for Passengers without accompanying vehicles is within two hours; (ii) non-Schengen travel - the scheduled check-in time is within four hours before the scheduled departure time of the ship for passengers with and without vehicles. Presentation after these deadlines implies denial of boarding. After check-in, the Passenger must remain inside the boarding area until actual access on board the ship, as it is not allowed to leave that area.
In any case, the Passenger is obliged to check in advance any changes to the ship departure and boarding presentation times at check-in through the dedicated channels (Ticket Offices, Travel Agencies, website www.gnv.it).
4.1 Passengers with reduced mobility during boarding and while waiting at the quay in front of the ship will be given directions for parking their vehicles at the Garage deck and reaching the lifts more comfortably.
Art. 5 NO DEPARTURE:
Passengers who do not show up within the check-in time specified above, or who in any case do not board the ship specified on the boarding pass, are not entitled to a refund, even partial, of the price paid and must, on the contrary, pay off the passage price if it is still unpaid. Furthermore, no reimbursement will be recognized in the following cases: (i) denied boarding for safety reasons, even if the Passenger arrives within the times indicated above; (ii) if the Passenger is in possession of unsuitable documentation for boarding or disembarking at the port of destination; (iii) if the Passenger does not show up in time for boarding after checking in; (iv) if the passenger is not indicated in the ticket names, (v) if the Passenger is not in possession of a suitable health document in relation to the applicable health protocols.
Art. 6 WITHDRAWAL AND REFUND:
Passengers who wish to withdraw must inform the Company directly or through the Travel agency within the following deadlines, and the following penalties will be charged: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30%; from 3 days up to 2 hours before departure 50%. Tickets purchased in advance are non-refundable. The amounts withheld listed above will be applied to Passengers’ total fares, vehicles booked and related surtaxes and taxes. The Company or Travel agency that issued the ticket must write down the date and time of cancellation on the ticket. The deadline is calculated from the day after the date of cancellation and includes the date of departure. Passengers who cancel less than two hours before the scheduled departure time or who do not arrive on time for boarding, without informing the Company beforehand that one of the circumstances envisaged in Art. 400 of the Italian Navigation Code has occurred, will not be reimbursed. If a ticket that has already been changed is cancelled, the highest penalty will be applied, which will be assessed depending on the date the ticket was changed. The ticket may not be partially cancelled, therefore cancellation means that the whole travel ticket is cancelled. Passengers are advised to take out an insurance policy covering the above-mentioned penalties for cancellations.
Tickets issued with a special round-trip (return) fare can be cancelled only if the one-way trip and the return trip are cancelled at the same time.
Passengers who do not use the purchased trips have the right to request reimbursement of port “rights” by sending a written request, by registered letter with return receipt, to the contractual Carrier at the registered office – Via Balleydier, 7, 16149, Genoa, Italy”.
Presale tickets are not refundable limited to the amount paid in advance and up to the actual conversion into final tickets.
6.1
For bookings made from 28/07/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:
- Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
- Cancellations made by the Passenger will incur the following penalties: (i) 25% from the time of booking up to 20 days before departure, (ii) 30% from 19 to 14 days before departure, (iii) 40% from 13 to 7 days before departure, (iv) 100% from 6 days to 2 hours before departure, and (v) 100% if less than 2 hours before departure.
*The Albania line keep the presale at 10%.
The penalties do not apply to the Albania, Balearic, and Almeria/Nador routes.
For bookings made between 23/04/2025 and before 27/07/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:
- Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
- The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.
*The Albania line keep the presale at 10%.
For bookings made between 19/02/2025 and before 22/04/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:
- Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
- The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.
*The Morocco lines and the Albania line keep the presale at 10%.
From 7/04/2025 to 22/04/2025, the presale on the Algeria lines is 10% of the total ticket price.
For bookings made between 12/02/2025 and before 18/02/2025, for travel until December 2025 on all lines operated by GNV, the Passenger can benefit from:
- Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
- The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.
*Albania line keeps the 10% Presale.
For bookings made between 11/12/2024 and before 11/02/2025, for travel until September 2025 on all lines operated by GNV, the Passenger can benefit from:
- Flexibility in planning their trip, thanks to the elimination of cancellation penalties up to 21 days before departure. If the cancellation by the Passenger is made: (i) from 20 days to 4 days before departure, penalty 30%, (ii) from 3 days to 2 hours before departure, penalty 50%, (iii) from less than two hours from the scheduled departure, penalty 100%.
- Possibility to buy Presale tickets by paying a lower amount, reduced by 30% to 20% as against the entire ticket* (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
*Albania line keeps the 10% Presale.
For bookings made between 27/11/2024 and before 10/12/2024, for travel until September 2025 on all lines operated by GNV, the Passenger can benefit from:
- Possibility to buy Presale tickets by paying a lower amount: 20% of the total ticket price* (including taxes) as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
- The cancellation made by the Passenger will follow the following penalties: (i) from the time of booking up to 20 days before departure, penalty 25%, (ii) from 19 days until 4 days before departure, penalty 30%, (iii) from 3 days until 2 hours before departure, penalty 50%, (iv) less than 2 hours from departure, penalty 100%.
* Albania line keeps the 10% Presale.
For bookings made between 13/11/2024 and before 26/11/2024, for travel until September 2025 on all lines operated by GNV, the Passenger can benefit from:
- Flexibility in planning their trip, thanks to the elimination of cancellation penalties up to 21 days before departure. If the cancellation by the Passenger is made: (i) from 20 days to 4 days before departure, penalty 30%, (ii) from 3 days to 2 hours before departure, penalty 50%, (iii) from less than two hours from the scheduled departure, penalty 100%.
- Possibility to buy Presale tickets by paying a lower amount, reduced by 30% to 10% as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
For bookings made between 14/10/2024 and before 12/11/2024, for travel until September 2025 on all lines operated by GNV, the Passenger can benefit from:
- Flexibility in planning their trip, thanks to the elimination of cancellation penalties up to 14 days before departure. If the cancellation by the Passenger is made: (i) from 13 days to 4 days before departure, penalty 30%, (ii) from 3 days to 2 hours before departure, penalty 50%, (iii) from less than two hours from the scheduled departure, penalty 100%.
- Possibility to buy Presale tickets by paying a lower amount, reduced by 30% to 10% as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date.
6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified online, upon notice in the relevant section at https://www.gnv.it/en/prenota-sereno/conditions-for-modification-and-cancellation
6.3 The discount code for the "caring" campaign sent on 07/11/2024 is not applicable to bookings made during the promotions: Black Friday 2024, Cyber week 2024 and Valentine's Day 2025.
Art. 7 CHANGES:
In the event of ticket changes, no fixed fee will be charged, but only any tax and bunker surcharge adjustment factor, i.e. the amount that will be established and published in advance and any fare differences if the change involves a higher fare than the original one: ticket replacement involves a fee (i) of € 30.00 being charged for the lines to/from Morocco, Genoa-Barcelona, Genoa-Tunis, Civitavecchia-Tunis and Palermo-Tunis and a fee (ii) of € 25 on the Italian national cabotage lines (e.g. Genoa-Palermo, Genoa-Porto Torres, Genoa-Olbia, Civitavecchia-Palermo/Termini Imerese, Civitavecchia-Olbia, Naples-Palermo/Termini Imerese); for the Bari to Durres and Valencia/Barcelona to the Balearic Islands lines, no ticket replacement fee is applied. Tickets issued with a special round-trip (return) fare can be changed only if the fixed fees are charged on both tickets (one way and return) at the same time. Ticket changes are not allowed during check-in. Ticket changes are not allowed if the ticket was issued under specific and/or special conditions. Any changes made to the issued ticket do not entitle the holder to a refund; the holder must pay the difference for the changed ticket if the change includes superior accommodation and/or if the ticket fare is higher. Tickets can be changed online by accessing the website www.gnv.it as well as by contacting the Contact Centre or an authorised travel agency. Presale tickets may not be changed, except after conversion into final tickets and relevant balance payment.
Art. 8 EARLY / DELAYED DEPARTURE OR ARRIVALS - DEPARTURE CANCELLATION - CHANGES TO ITINERARY:
The Passenger is required to ensure, before departure, that no changes have been made to the time shown on the ticket. For the cases provided for by the Navigation Code and for cases of objective necessity and / or force majeure, the Company has the right to cancel the announced departure, to add or omit stopovers; to start the voyage from a port other than the one established, to allocate the ship to another line, to anticipate or delay the departure date, to replace the ship that will carry out the transport. If the Passenger is re-protected on a trip operated by another carrier and with a travel ticket issued by the latter, the transport will be governed according to the GTCPT of the actual carrier.
8.1 In the event of a delay in departure, the Passenger is guaranteed the rights and assistance provided for in Articles 16, 17 and 18 of EU Regulation No. 1177/2010, without prejudice to the exemptions referred to in Article 20 of the same Regulation.
8.2 In the event of a delay in departure, the Passenger is guaranteed the rights and assistance provided for in Articles 16, 17 and 18 of EU Regulation No. 1177/2010, without prejudice to the exemptions referred to in Article 20 of the same Regulation. 20 of the same Regulation:
economic compensation equal to 25% of the ticket price for a delay of at least:
the. two (2) hours on a regular service lasting between four and eight hours;
ii. three (3) hours on a regular service lasting eight to twenty-four hours;
iii. six (6) hours in a regular service exceeding twenty-four hours.
If the delay exceeds twice the time indicated above, the economic compensation is up to 50% of the ticket price
8.3 In the event of a trip cancellation, or an extended delay, passengers are entitled to refreshments and meals in reasonable relation to their waiting time. These provisions are applicable in relation to the duration of the expected delay and the distance from the port of destination. In addition, the actual carrier will arrange hotel accommodation (or accommodation aboard a docked ship) if necessary, as well as transport from the port to the place of accommodation. Passengers will be informed by the carrier of the arrangements in relation to obtaining refreshments, transport and hotel accommodation (or on board another ship).
8.4 The Captain, for the cases provided for by the Navigation Code and for cases of objective necessity and / or force majeure, has full right to proceed without a pilot, to tow and assist other ships in any circumstance, to deviate from the ordinary route in any direction, for any distance and for any purpose attributable to his duties as Captain, as provided for by the Navigation Code and International Conventions, and in this sense to touch, both before and after departure, any port or ports whether or not they are on the itinerary of the ship, even if in the opposite direction or beyond the usual route, either retreating or advancing in any order for any purpose, one or more times, to transfer the Passenger and the vehicle to any other ship or means of transport, belonging or less to the Company, bound for the port of destination.
8.5 The carrier declines all responsibility for damage caused to the Passenger by the delay or failure to perform the transport if the event derives from unforeseeable circumstances, force majeure, adverse weather and sea conditions, strikes and technical failures constituting force majeure or other causes to it. not attributable and in any case in compliance with the provisions of articles 402, 403, 404 and 408 of the Navigation Code and the EU Regulation n.1177 / 2010.
8.6 To submit a complaint relating to inconvenience, travel delays and / or cancellations, or a request for compensation, the Customer can contact Grandi Navi Veloci by filling in the appropriate online form on the website www.gnv.it in the "Complaints" section. Alternatively, applicants can write to Grandi Navi Veloci S.p.A., Customer Care, via Balleydier, 7 - 16149 Genoa (Italy) or by fax to fax number 0039 010 55 09 302. The person making the request must be one of the passengers. Applicants must provide their name and contact details, ticket number and details of the trip concerned. Compensation requests can only relate to the persons indicated in the booking itself.
8.6.1 Complaints to cargo, vehicles in tow and passenger accidents are handled by the Legal, Litigation & Insurance Department to which interested parties can write to Grandi Navi Veloci SpA, Legal, Litigation & Insurance Department, via Balleydier, 7 - 16149 Genoa (Italy).
Passengers are also informed that each Member State has designated one or more bodies responsible for the implementation of Regulation 1177/2010 (site http://www.autorita-trasporti.it /)
8.7 The Passenger's rights in relation to a delay and / or request for compensation expire if they are not exercised and presented to the Customer Care office of the carrier within two months from the date on which the service was provided or should have been provided. For any complaint in relation to the possibility of exercising the rights of the Passenger, the Customer Care office is available by filling in the appropriate online form on the website www.gnv.it in the Complaints Section by accessing through the link https: //www.gnv .it / en / assistance / contacts / reports or fax number +39 010 5509302.
Art. 9 EMBARKATION AND DISEMBARKATION OF VEHICLES:
Vehicles will be called to embark in the order that will be arranged by the ship's Commander and / or his auxiliaries and supervisors. Vehicle boarding operations, including their accommodation in the assigned seat on board (each vehicle must be parked with the handbrake applied and the gear engaged), disembarkation operations as well as the possible transfer of the vehicle from the parking space to the ship and / or the possible transfer of the vehicle from the ship to the parking place are always carried out at the exclusive care, risk and responsibility of the Passenger, except for any hypothesis of proven defect in the state of the places / ship. Furthermore, the Passenger remains solely responsible for any damage to his vehicle, to the goods and baggage contained therein, to his person as well as to the persons present in the vehicle. The Passenger is also solely responsible for any damage caused to third parties, their vehicles, goods and luggage (except for the provisions of Article 412 of the Code Are not.). During embarkation / disembarkation, only drivers will have access to the garage; the other passengers will have to board and disembark from the special pedestrian accesses. In case of non-compliance, the Company does not accept responsibility for any damage to things or people. The vehicle, including any trailer and / or caravan, with its contents, is accepted by the carrier as a single load unit without a declaration of value. Therefore, any liability of the carrier for loss and / or damage to the vehicle may not exceed the limit referred to in art. 423 of the Navigation Code, except for any cases of liability due to willful misconduct or gross negligence. The Passenger who intends to declare the value of the accompanying vehicle must formalize it in writing before booking; the cost of transporting the vehicle will depend on the declared value.
At the time of booking, the Passenger can also book the van or van on board as an "accompanying vehicle", provided that this vehicle is not used for the transport of goods or for commercial purposes.
The Passenger, at the time of booking, must declare the correct measurements (overall; for example, including luggage on the roof), the type of their vehicle and the number plate; in the event that what has been declared is not compliant, the payment of the relative tariff differences and "fee" for ticket changes will be required. GNV reserves the right not to board vehicles that do not comply with the information provided at the time of booking, and if there is not enough room or suitable spaces in the ship’s garage.
Vehicles powered by LPG and methane must be reported to staff at the time of boarding. They will be parked in an ad hoc section in the ferry garage.
In compliance with provision no. 771 DGMMP dated April 17, 2025, issued by the Ministry of Transport of the Algerian Republic, we hereby inform you that for the 2025 summer season (from June 15 to September 15), it is forbidden for the following vehicles to disembark in the ports of Algiers and Oran:
- New vehicles with less than three years old and intended for export;
- Vans;
- Vehicles with more than seven seats.
Compliance with this provision is compulsory for all passengers.
In compliance with Provision No. 937 DGMMP of 06 May 2025 issued by the Ministry of Transport of the Republic of Algeria, which partially amended the previous Provision No. 1522/SDTMAA/DMM/DGMMP/SG/MT-2025 of 17.4.2025, we inform you that, for the 2025 summer season (from 15 June to 15 September), vehicles with more than 7 seats, not intended for export, are authorised for boarding by way of exception for numerous families.
In accordance with Provision No. 1539 DGMMP dated 18 June 2025, issued by the Ministry of Transport of the People's Democratic Republic of Algeria, and referring to the previous Provision No. 1522/SDTMAA/DMM/DGMMP/SG/MT-2025 dated 17 April 2025, please be advised that for the 2025 summer season (from 15 June to 15 September), the disembarkation of commercial vans at the ports of Algiers and Béjaia is not permitted.
Passengers intending to embark a vehicle with electric propulsion must inform the Company’s Contact Center at the time of booking and, in any case, before the start of the journey.
The Company reserves the right to refuse the boarding of such vehicles if the vessel assigned to the journey is not certified or suitable for their transport, in accordance with current safety regulations.
Failure to notify the Company releases it from any liability and will result in the denial of the vehicle’s boarding, without entitlement to any compensation, except for the unused vehicle fare.
Art. 10 RULES TO BE COMPLIED WITH BY PASSENGERS:
Passengers are required to adhere to the provisions of Italian and international laws, and the General Terms and Conditions for Passenger Transport (GTCPT) published on the website www.gnv.it and in any case displayed at GNV points of sale, as well as the instructions given by the Master of the ship. Furthermore, the Passenger is directly liable to the Company for all fines, harassment, fines and expenses to which the Company is subjected by the port, customs, health and / or any other authority of any country. In the event of an emergency, Passengers shall make themselves available to the Master and Officers and carry out the orders and instructions they receive in a disciplined manner. The above, it being understood that the GNV Company reserves the right to report the passenger who is responsible for the aforementioned behaviors if they integrate hypotheses of criminal or disciplinary offense, according to the applicable legislation.
10.1 The Passenger also undertakes to comply with the Sea carrier’s provisions against smoking in the ship’s interior spaces, as duly indicated.
10.2 Passengers are required, at their own expense, expense and responsibility to check, before boarding, the suitability of their identity documents and those relating to any accompanying vehicles, with the appropriate Police Authorities, in order to ascertain that they are suitable for entry into the country of landing and valid. The company will not reimburse those Passengers not authorized by the border police and / or by the company itself to embark or disembark, as they are found with documents not suitable for expatriation; the company reserves the right to claim against the Passenger for any costs and / or penalties it may receive as a result of the aforementioned circumstances.
The Passenger is liable for all damages, however caused by him or by persons or animals in his custody, to ship furnishings, to his appliances and accessories, to his equipment, as well as to other Passengers, to the Carrier's employees or to auxiliaries. of the latter.
If the passenger on board jeopardizes the safety of the trip, disturbs other passengers and the crew or behaves in any way in such a way as to cause them discomfort, hinders the crew in carrying out their duties, fails to comply with the provisions of the ship's captain and of him in charge of correct behavior on board or compliance with procedures; it may be subjected to the measures necessary to prevent or limit such behavior, including any coercive measures within the limits of the law, as well as to disembarkation or refusal to continue transport.
Grandi Navi Veloci reserves the right not to board on its ships passengers whose conducts infringed, on previous occasions/trips, the provisions in paragraph 10.4 of the General Terms and Conditions for Passenger Transport (GTCPT) in force.
Art. 11 TRANSPORT OF UNACCOMPANIED MINORS:
Passengers under the age of 14 cannot travel alone. They must be constantly supervised by their parents and / or adults who have their custody and cannot circulate on the ship without being accompanied. Under no circumstances will the Carrier be liable for damage to minors in violation of the above. If the minor travels entrusted to other persons, he must be provided with a declaration of indemnity for the sea carrier, with which the parents, or whoever exercises parental authority, declare to entrust the minor to a designated person, who will be responsible for it. all legal effects. This declaration must be accompanied by a photocopy of the valid identity document of each declarant. It is understood that the Passenger will have the burden of obtaining all the necessary documentation required by the country of destination and the Carrier assumes no responsibility in the event that such documentation is considered insufficient by the Authorities in the port of destination. We remind you that if the minor travels accompanied by only one parent, the written consent of the other parent and / or the legal guardian in charge is required for the expatriation.
11.1 Minors between the ages of 14 and 18 can travel alone, provided they have a written authorization from the parental authority that releases the Carrier from any liability.
Art. 12 PASSENGER'S HEALTH CONDITIONS:
The Commander has the right to refuse the passage to anyone who is, in his opinion and the Company itself, in physical or psychological conditions, such as to be deemed unsuitable to travel and / or to anyone who is under the effect of drugs, hallucinogens, alcohol , illness or infirmity, and the condition of which may represent a danger to themselves or to the safety of other Passengers. In all the above cases, the Passenger will not be entitled to compensation for damages and will in turn be liable for damage caused to the ship, to all its fittings and equipment, to third parties as well as to third party property. The acceptance of the Passenger on board by the Company shall not be considered as a waiver of any of its rights to subsequently assert its reservations on the conditions of the Passenger whether or not these were known by the Company at the time of boarding and / or departure of the ship.
12.1 In the event that the Master - even upon recommendation of the on-board doctor - considers that, for any justified reason, the presence on board of a Passenger jeopardises or could jeopardise his/her safety or that of other Passengers, the Master will be entitled to order the Passenger to disembark in any port. And also for this provision, the Passenger will not be entitled to ask the Company and/or the Carrier for any indemnity and/or damages compensation for the Master’s decisions.
Art.13 PASSENGERS WITH SPECIAL NEED FOR ASSISTANCE:
The transport of passengers with reduced mobility, disabilities, illnesses, or other conditions requiring special assistance must be communicated by sending documentation proving the right to such assistance, preferably between 5 days and 48 working hours before the scheduled departure, by filling out the form available at the following link: Assistance and Information Ferries. For specific cases, the request must be submitted no later than 5 working days before departure, as the ship is not equipped with personnel and/or facilities to provide individual substitute services, assistance, care, or similar support to passengers. Any assistance provided on board to passengers with special needs is offered free of charge. Passengers using wheelchairs or other mobility aids must bring them with them. Devices available on board will be offered until stock is exhausted, subject to the completion of the appropriate form.
PREGNANT WOMEN The passenger who knows she is pregnant is required to inform the ship's Command before boarding. In conditions of uncomplicated gestation, concluded the 6th month of pregnancy, it is necessary that the Passenger obtain a medical certificate attesting the suitability to face the sea voyage, to be presented to the ship's officer who requests it, and they must also fill in the appropriate indemnity downloadable from the website www.gnv.it, or at the GNV ticket office, or by contacting the Grandi Navi Veloci Contact Center at +39 010.2094591. For other cases, the pregnant Passenger must have a medical certificate authorizing the trip regardless of the month of pregnancy. However, the Captain has the final say as per art. 12 above.
Art. 14 EXPLOSIVES, FLAMMABLES AND DANGEROUS MATERIALS:
It is strictly forbidden for the Passenger to include industrial residues or substances that are explosive and / or flammable or otherwise dangerous for the safety of the ship, cargo or the safety of other Passengers and crew members. In the event of an ascertained violation of this prohibition, the Captain is authorized to seize or destroy such substances without the Passenger being able to claim any compensation. The Passenger will also be held responsible for the consequences resulting from the infringement of this prohibition.
14.1 It is strictly forbidden to ignite gas or electric stoves, irons and all tools that may have an open flame throughout the ship. In case of seizure of the aforementioned instruments, they will not be returned and nothing can be requested as compensation from the shipping carrier. The Ship Command will have the right to take these instruments and disembark them, reserving the right to file a complaint with the competent Authorities. Furthermore, the right of the shipping carrier to retaliate for any injury and / or damage to the ship and / or crew remains unaffected.
Art. 15 WEAPONS:
Passengers upon boarding are obliged to hand over all sidearms and / or firearms in their possession to the Captain for custody. In the event of non-compliance, offenders will be liable to confiscate their weapons and be referred to the competent judicial authority.
Art. 16 LUGGAGE:
Baggage not delivered to the carrier must contain exclusively personal effects of the Passenger. All valuables, jewelery, cash, traveler's checks, etc. they can be deposited in the special safety boxes of the ship or, in their absence, delivered in a closed and sealed envelope to the Purser who will issue a receipt for this envelope without checking its contents. If it is ascertained that items not for personal use are contained in the baggage not delivered to the carrier, the Passenger will have to pay triple the fare for the transport of the items themselves, in addition to compensation for any damage. In any case, it is agreed that even for baggage and objects not delivered to the carrier, the carrier's liability is limited to the maximum amount resulting from any written declaration of value issued by the Passenger, provided that the latter has paid the higher freight. Otherwise, the limit of art. 412 of the Navigation Code shall be applied.
16.1 Only two items containing personal effects (clothing only) are allowed as hand baggage allowance. The excess hand baggage can be stowed in a container by paying Euro 15.00 per piece on the lines to and from Tunisia.
16.2 Excess baggage (used household goods, used appliances, used furniture etc.) not transported on the roof of the car at the time of boarding, can be stowed in a container made available by the company by paying Euro 30.00 per piece on the lines to and from Tunisia. It is not allowed to import appliances that do not comply with EEC directives from Tunisia and / or Morocco.
Art. 17. LOSS AND / OR DAMAGE OF BAGGAGE AND EFFECTS:
PERSONAL OR VEHICLE: the loss and / or damage of baggage and other personal effects or of the vehicle accompanying the Passenger must be reported by the Passenger to the ship's Command or to the agents and / or officers of the Company in the port of disembarkation - under penalty of forfeiture - at the time of delivery in the case of apparent loss or damage or within three days of delivery in the case of non-apparent loss or damage. For baggage and items not delivered by the Passenger to the carrier, the latter is not responsible for loss and / or damage unless the Passenger proves that the same have been caused by a cause attributable to the carrier itself. However, the carrier is not liable for damages and / or failures attributable to vandalism and / or malicious acts of third parties.
Art. 18 PETS:
The transport of small pets (cats, dogs, etc. as defined by Reg. EU 576/2013 - Annex Part I A.) accompanying Passengers is allowed on condition that they have a certificate of good health, are driven with a leash and muzzle and that the relative ticket has been purchased. As required by Reg. EU 576/2013 Art. 5 pets (of the species listed in Annex I Part A) may accompany the owner or person authorized by him in a number not exceeding 5. In order to comply with the hygiene and health regulations, pets, when accepted by the Company, must travel either in dedicated cabins (maximum number allowed is 2 animals per cabin) or in the kennel or cattery. The person traveling with a pet is required to present the identification document required for any non-commercial transport. The Passenger using the "four-legged friends" cabin is responsible for the conduct of the animal for the entire duration of the trip. The stay of animals in the common areas is prohibited; to allow animals to walk, an outdoor area is available, where they must be led with a leash and muzzle. As a partial exception to the foregoing, guide dogs in service to accompany the blind Passenger and Civil Protection dogs with appropriate certification and in service are allowed to enter the ship premises. Passengers are responsible for any damage caused to property or to third parties by their animals. The carrier declines any responsibility for any seizure or killing of animals by the Health Authorities of the port of landing / embarkation, as well as for damage to animals, for flight, loss or death of the same occurring during transport or during embarkation and disembarkation. , unless proven cases of willful misconduct and / or fault attributable to the carrier. The Passenger is however always required to behave appropriately and diligently in order to avoid and / or prevent such problems. The Passenger is also required to verify that the animals transported are in compliance with all the health documentation required at the time of travel by the regulations in force from / to the port of destination. The GNV Company will not reimburse those Passengers not authorized by the Border Police and / or by the Health Authority and / or by the Company itself to embark and / or disembark, as they do not have suitable health certification for their pet.
Art. 19 INFORMATION ABOUT PASSENGERS:
Upon boarding, passengers are required to report any need for assistance or special care referred to in Article 13.
Passengers are also required to communicate their personal details, including: surname and first name in full (in compliance with Ministerial Decree , already at the time of booking 83 / T 20/6/2007 of the Ministry of Transport), date of birth, sex, age category (infant, child, adult). The Passenger is obliged to communicate any changes in personal data if different between the time of booking and the time of boarding. Personal data are collected in accordance with the Law Decree nr. 251 of 13.10.1999 to implement the EEC Directive 98/41 of 18.06.1998, the regulations relating to the application of the ISPS code on anti-terrorism regulations, as well as in compliance to the provisions of European Regulation 2016/679 (GDPR) on privacy and, again, by Legislative Decree nr. 196/2003 on privacy.
During the booking phase, the Passenger will be asked to indicate his / her mobile telephone number and e-mail address. Any cancellations and / or changes will be communicated to the passenger via the telephone number provided at the time of booking (also via SMS). GNV is not responsible for the impossibility of telephone contact in case of lack of number, unreachable number, wrong number.
Important: Effective January 1st, 2025, a passport with a minimum of three months validity will be required for entry into Tunisia.
The carrier has the right to use the personal data provided by the Passenger, including information regarding purchases, for the purpose of:
• make a reservation and / or issue a ticket;
• provide transport and related services;
• accounting, invoicing, auditing;
• verify and check credit cards and other payment cards;
• information notices relating to the trip purchased (for example in the event of schedule changes and / or cancellations) • immigration checks;
• control, safety, health, administrative and legal purposes;
• marketing activities, market research, statistical analysis, development of new services (which will be put in place only with the Passenger's consent or for which the carrier gives the same the right to be excluded).
The Passenger, exclusively for the purposes indicated above, authorizes the carrier to use and, where necessary, transmit the personal data provided to:
• to port and commercial agents of the carrier limited to the provision of services for the journey purchased;
• States and public bodies, where required and in compliance with applicable law.
Art.20 APPLICABLE LAW AND JURISDICTION:
The transport contract for Passengers, their baggage and accompanying vehicles is governed by the Navigation Code, by Regulation (EU) No. 1177/2010, by the SOLAS Regulation and interpreted in accordance with Italian law. For any dispute arising from the interpretation and / or execution of the transport contract, the Court will be exclusively competent, at the choice of the plaintiff, the place of residence or headquarters of the defendant. In the case of a Passenger resident in Italy who holds the status of consumer pursuant to the Italian legislation in force, the place of residence or domicile will be exclusively competent.
*Last updated 14/07/2023
General Terms and Conditions
GENERAL INFORMATION
MrFerry is an online platform which acts as a ticket retailer and intermediary agency of the main important ferry Companies.
MrFerry is not a shipping company and does not provide transportation services, therefore the prices and services displayed on the platform are provided directly by the shipping companies.
The MrFerry website is provided and managed by Prenotazioni 24 s.r.l. with its registered office in Italy, in Via Bonistallo, 50/B - 50053 Empoli (FI), P.IVA/C.F./Iscr. Reg. Imp. CCIAA Liv. 01512130491 | Nr. REA CCIA FI - 699553 Aut. Amm. Prov. LI n 1819 del 16/01/06.
All reservations made through our website or call center are subject to the following terms and conditions. By accessing our services and website, you acknowledge that you have read, understand and agree to the following terms and conditions.
1. BOOKING
1.1. The customer can make reservations online 24 hours a day or contact the Call Center by telephone during opening hours. Except in cases of force majeure or unforeseen events that cannot be avoided by the company and as such are not attributable to it, MrFerry shall process the reservation requests received within 48 working hours, excluding holidays and public holidays.
The customer, by entering the booking request, takes vision, can download and declares to accept the conditions of sale of MrFerry and the conditions of sale and transport of the chosen shipping companies, the contents of which are made available on our website and must be equally accepted before confirming the booking. In addition, for the purpose of completeness of information, the customer will receive a copy of these conditions of sale by e-mail to the electronic mail address indicated in the reservation, whether the reservation has been made through the web or by telephone with an operator.
1.2. MrFerry confirms all bookings on the basis of the requests made by the customer, even if it receives the same request several times; in this case, the cancellation of one or more bookings will be subject to a penalty and the fixed booking fee and the cost of any cancellation coverage purchased will be retained.
MrFerry reserves the right to make the acceptance of booking requests conditional on the verification of the availability and fares of the Shipping Companies at the time of confirmation, in addition, it may reserve the right not to proceed with the confirmation of the booking if it prudently considers insufficient time for the issuance and delivery of the ticket to the customer in its sole interest. In this case, MrFerry is only obliged to refund the amounts collected, which it will repay to the customer through the same payment method used for the reservation.
1.3. Departures and rates proposed by MrFerry are those officially published by the shipping companies. MrFerry, as intermediary, does not intervene in any way on the fares issued by the companies, but applies a booking fee as compensation for the administrative costs of handling the file.
Up to the final issue of the Ticket, the shipping companies have the right to change and adjust their fares at any time and without prior notice. However, in exceptional cases, after the Ticket has been issued, the Customer may be notified directly by the Company of any changes in tariffs (e.g. due to increases in fuel costs) or changes in routes, dates, departure and/or arrival times of ferries or the use of other carriers.
MrFerry is not responsible for the control of the prices and tariffs applied to the proposed trips, as well as it declines any responsibility related to the provision of the services booked through its platform, since the same are managed directly by the maritime companies and are subject to their terms and conditions.
All the services shown are available and bookable through Traghettilines, which facilitates price comparisons and bookings with ferry companies, excluding any obligation towards the user in relation to the management and provision of the transport service. It is therefore the responsibility of the user to ensure that he/she has read and understood the terms and conditions of sale and transport of the shipping company chosen.
1.4. For its part, MrFerry has the right to apply, in the interest of the customer, the best fares in force at the time of the issue of the ticket and resulting from any offers or promotional fares, even if the application of such particular fares would lead to the impossibility of refunding and/or modifying the ticket, in accordance with the conditions of sale of the selected shipping company.
1.5. Reservation requests are accepted by MrFerry up to the same day of departure, provided that the customer can make the payment by credit/prepaid card and can receive the ticket by email, whatsapp, sms or other ways that allow its display at boarding.
1.6. The Customer is solely responsible for the accuracy and truthfulness of the information provided during the booking process (routes, dates and times requested; number, age, names and dates of passengers; pets; type of accommodation; type and size of accompanying vehicles; e-mail address; telephone number; credit card information, etc.).
The Customer is also required to inquire in advance with the competent authorities about the documents necessary for the journey (e.g. identity cards, passports, consular visa, permits and health certificates for the transport of animals, etc.) and the requirements for the stay at the booked destination (e.g. restrictions on disembarkation and/or movement of vehicles provided by municipal regulations/ordinances or legal regulations in force in the municipalities/countries of the chosen destinations) for all passengers listed on the Ticket. As MrFerry cannot guarantee the constant updating of local regulations, it cannot be held responsible for the client's lack of documents or requirements required by the authorities. In any case, reference is made to the provisions of the regulations in force concerning restrictions and access and to the conditions of sale applied by the shipping companies.
1.7. A reservation request on the MrFerry platform does not automatically imply the assignment of accommodation/seats on board and tickets. It is a request that must be confirmed by MrFerry after checking availability and rates.
1.8. Customers may use the website to make reservations and purchases for their own and/or others with their consent. The Customer who makes the reservation online or by phone must have the authorization to confirm it on the behalf of all passengers and he is responsible to protect all personal information entered, assuring accuracy and completeness.
1.9. The customer traveling with a companion animal must also make a reservation for the pet and include it in the ticket. It is the responsibility of the customer to inquire in advance about the possibility of transportation of pets and compliance with the legal standards of the countries concerned. The customer undertakes to verify the regularity of the veterinary certificate and the health booklet and is obliged to verify the actual purchase of services for animals on board, where provided (for example, cabins with access for animals, kennels on board), being responsible for the purchase made. In any case, please refer to the terms of sale and conditions of carriage of the individual shipping companies concerned, which regulate the matter in detail.
2. GROUP RESERVATIONS
2.1 MrFerry allows reservations for groups of people, with or without an accompanying vehicle, at special rates when provided by individual shipping companies and according to their terms and conditions. The customer must submit the request for a quote by filling out the appropriate form on the home page of https://www.misterferry.com No request for quotation other than the above will be accepted.
2.2 The shipping companies have the right to change the tariffs at any time and without notice until the final issue of the ticket and, in exceptional cases, even after the issue, as indicated in point 1.3.
By sending the request for quotation, the customer accepts the offer, acknowledges and declares to have read and accepted the general conditions of sale of MrFerry, which will be sent together with the booking summary
The sending of the request for quotation does not imply the automatic assignment of the seat on board and the simultaneous issue of the ticket, but constitutes a mere request for quotation, subject to verification of availability and prices and confirmation by MrFerry.
MrFerry will confirm the offer upon receipt of the amount requested by the customer.
2.3 Any request for modification or cancellation of the reservation must be sent to MrFerry by e-mail to gruppi@prenotazioni24.it and will be subject to the time limits set forth in article 6 below. The time limits set out in point 6 will apply.
2.4 Any tax invoice from the shipping company, if the carrier allows it, must be requested from MrFerry at the same time as the reservation, providing the necessary tax information.
FREIGHT RESERVATIONS
3.1 MrFerry allows you to make reservations for commercial vehicles and drivers by sending the request for quotation from the dedicated freight and cargo transportation area or by contacting the Call Center.
The transportation of goods and commercial vehicles is subject to different and specific terms and conditions of sale and transportation, which are governed by the regulations used by the individual shipping companies as well as by the legal provisions in force, and which the shipper declares to be aware of and to have accepted when purchasing the service. It is the shipper's duty to ensure that he/she is familiar with these General Conditions by exercising due diligence.
3.2 Cargo reservations are subject to special rates set by each carrier.
3.3 MrFerry gives the Sea Carrier the order of transportation as stated in the contract on behalf of the Carrier, who, through his drivers or company employees, delivers the cargo to the Carrier, takes care of its embarkation and related activities, and assumes responsibility for the booked services and the declared cargo/goods.
3.4 The balance of the fare, including the fees due to MrFerry, must be paid before the reservation is confirmed. Reservations are considered confirmed upon receipt of payment and the sending of the Reservation Summary containing the details and information of the voyage, as well as the Embarkation Declaration for the collection of the Bill of Lading at the port.
The price of the transport is calculated on the basis of the rates in force at the time of the purchase, which may be modified by the shipping company before the date of departure, in which case the final price to be paid will include the actual freight and the commission due to MrFerry for the brokerage service.
MrFerry will issue a monthly invoice based on the statement received from the shipping company. In case of discrepancy between the price already paid by the carrier and the price to be paid on the basis of the bill of lading issued, MrFerry reserves the right to obtain a tariff supplement up to the amount of the credit. For this purpose, the shipper authorizes MrFerry to debit the amount still due from the credit card indicated at the time of payment, the details of which will be kept for this sole purpose until the completion of the service.
3.5. It is the responsibility of the person making the reservation to determine whether or not the vehicle involved is a commercial vehicle, i.e., specifically licensed to transport goods, carry commercial goods, or transit for commercial purposes.
In fact, when booking, the shipper must indicate the correct dimensions, type and license plate of his vehicle, as well as whether he is transporting hazardous materials or goods. In the event that the commercial vehicle is mistakenly booked as a private vehicle, or in the event that the required data is not filled in or declared correctly, the availability and/or embarkation may not be guaranteed by the Carrier, who may decide to charge the full fare and refuse embarkation without refund, or to proceed with the transportation contract, subject to the right to demand payment of the relevant fare differences, taxes, penalties, if any, and related fees, which must be paid to MrFerry when the invoice is sent on the basis of the bill of lading actually issued
MrFerry is not liable in case the Carrier refuses to board the vehicle or invalidates the ticket due to discrepancies in the bill of lading for reasons attributable to the Carrier.
The shipper assumes responsibility for the reservation made.
3.6. In the event of cancellation of the reservation or non-departure due to the fault of the carrier, where the carrier provides for the refund of the ticket, MrFerry will proceed to refund the amount paid, except for the reservation fees and net of the handling and administrative costs of the file.
3.7. In no case, MrFerry can be held responsible for the provision of the transport service or its operational management.
3.8. MrFerry shall not be held liable in the event that the chosen carrier changes or cancels routes, departure and/or arrival dates/times, or uses other carriers or ships/hydrofoils than those originally booked, and shall not be held liable for any consequential damages or losses caused by the missed departure or its modification, as it cannot be attributed to the intermediary through which the ticket was purchased, the cost of unused stays, missed connections or additional expenses caused by the missed departure.
MrFerry can only be held responsible for damages resulting directly from its intermediary activity and from the violation of these general conditions.
PAYMENTS
4.1. Reservations are considered confirmed when the tickets are issued and such issuance is always subject to receipt of payment. MrFerry is never and under no circumstances responsible for any fare increase and/or unavailability of seats by the shipping companies. In the event of unavailability of seats and/or fare changes not accepted by the client, MrFerry is only obliged to refund the sums already paid.
4.2. Although the prices and fares proposed by MrFerry are current and accurate, it is not possible to guarantee the customer from any fare adjustment required by the shipping companies, therefore MrFerry reserves the right to update the booking offers before issuing the ticket, in each case subject to the customer's confirmation. MrFerry will contact the customer to propose possible alternatives. In the event that the customer does not accept the proposed alternatives, MrFerry will immediately proceed to the full refund of the amounts already collected.
4.3. The method of payment is chosen by the customer when filling out the reservation request, where, according to the choice, the details and instructions for making the payment are given. Tickets must be paid for by credit card or Paypal. Payment by credit card is accepted only if the cardholder is one of the passengers or the reservation applicant.
4.4. The ticket is sent to the customer only after verification of the actual credit on the bank account. The verification is carried out by one of our operators, therefore, if the document is sent during the hours when the accounting office is closed, MrFerry is not responsible for changes in quotes or availability that have occurred until the time of the verification of the credit.
4.5. Once payment has been received, MrFerry will issue a booking confirmation message containing the details of the trip and all relevant information. This notification does not constitute a valid ticket for boarding, but only a summary of the reservation. Tickets are sent with the confirmation email and must be specifically downloaded by the customer. If the customer does not receive the tickets within 48 hours of confirmation, he/she should contact the Call Center or access his/her reserved area and forward the request for sending. In any case, MrFerry will send the ticket code by SMS to the phone number provided during the booking process, in order to print it in case of urgency at the port ticket offices.
4.6. Mr Ferry is not responsible for any interruption of the Website or for any failed transaction resulting from causes beyond MrFerry's control. The customer can always contact our call center or access the reserved area to change the payment method.
5. DELIVERY
5.1. The tickets will be sent via e-mail (by attachment or through a link) and can be downloaded from the Reserved Area. If the ticket is not delivered, the customer must contact MrFerry to request a new delivery.
Any shipment by mail or courier expressly requested by the customer at his own expense will be made on behalf of the customer. MrFerry will not be held responsible for any delay, non-delivery or partial delivery of travel documents due to causes beyond its control.
5.2. After receiving the tickets, the customer is required to carefully check the details printed on it. Any mistake and/or error must be promptly reported to MrFerry which will not be liable for any delay in communicating such mistakes in the booking.
5.3. It is obligatory to present oneself for boarding with the travel documents within the time limits specified in the shipping company's conditions of carriage. Otherwise, the passenger will lose the right to board and/or will have to buy a new ticket. In no case can MrFerry be held responsible for delays or failure to present tickets, even partially, at the time of boarding for reasons beyond its control.
In addition, the Customer must present at the embarkation point a valid identity card and the necessary travel documents to reach the destination in question (identity card, passport, visa, etc.) for all passengers included in the booking. This regulation also applies to vehicles and/or pets.
5.4. No page printed from this website, except for tickets or vouchers for boarding downloaded from “My bookings” Area, serves as confirmation of booking or as a valid boarding document.
4. CHANGE AND CANCELLATION
6.1. All requests for changes or cancellation must be made by accessing your User Area. All amendment and cancellation requests sent in any different form from the “User Area” will not be taken under consideration since a prompt intervention would not be granted. In any case, MrFerry is not responsible for delays or processing of requests received through communication channels other than those indicated.
In case of need, during the hours or days when Traghettilines is closed or if the service is unavailable for any reason, the customer may directly contact the ferry company directly and request changes and cancellations from it.
6.2. In the case of changes or modifications to tickets already issued, if provided for by the regulations of the shipping company, the customer is obliged to pay the penalties for changes provided for by the company's general conditions of carriage and to pay MrFerry the costs of reopening and managing the file, from a minimum of €15.00 to a maximum of €40.00 for each change or modification.
6.3. Failure to use tickets that have already been issued will not result in their automatic refund.
6.4. Cancellation of tickets is subject to and regulated by the General Conditions of Carriage of the companies concerned, which may provide for the application of cancellation penalties; it is also subject to the reopening and administration fees due to MrFerry, equal to 15% of the ticket amount.
6.5. In the event of changes and/or cancellations made directly with the Shipping Company, if the intervention of Traghettilines is still necessary, the fixed fee of euro 10.00 will be withheld.
6.6. Changes or cancellations made before 11:59 p.m. on the day the ticket is issued do not incur re-opening and handling fees by MrFerry but are however subject to any penalties applied by the shipping carriers.
6.7. It is the customer's responsibility to check whether the purchased ticket allows for change and/or cancellation as well as refund under the conditions of sale imposed by the ferry operator. Promotional or special fare tickets may not be refundable. Refunds are always made in accordance with the conditions of sale of the shipping company concerned.
Reservation fees and any cancellation coverage purchased will not be refunded under any circumstances.
6.8. At times, following the cancellation, the ferry companies could legitimately provide for an alternative form of reimbursement in voucher of equal value of the boarding pass which can be used for future purchases under the terms and conditions established. MrFerry, as an intermediary in the sale of tickets on behalf of the companies themselves, is bound by the terms and conditions established by the companies and has no control over the reimbursement arrangements made and for which it is responsible.
6.9. In case of sending requests to change previously purchased tickets during the hours and days when MrFerry offices are closed (hours from 8:00 PM to 8:00 AM and days December 25 and January 1) MrFerry will process them the day immediately following by checking the current price and availability and sending a new quotation.
While making the new quotation, MrFerry may find accommodation unavailability or price variations set by the ferry company. In such a case, MrFerry will not confirm the amendment request and will contact the customer in order to agree on alternative travel arrangements.
6.10. MrFerry is not liable for any arrangement, amendment or change the customer directly made with the ferry company.
6.11. The shipping companies are responsible for the provision of the transport services they directly operate. MrFerry, as a retailer and intermediary, is in no way responsible for the management of embarkation and disembarkation or for damages caused by changes or management of the same.
IThe non-performance of the journey due to causes attributable to the Carrier, including but not limited to significant schedule changes, itinerary alterations, accommodation modifications, delays, interruptions or cancellations of departures, whether for operational reasons or force majeure, shall in no circumstances give rise to liability on the part of Traghettilines.
In the event of cancellation of a crossing, the Carrier shall be obliged either to reimburse the passenger the amount of the ticket purchased, or to offer an appropriate alternative, subject in all cases to the acceptance of the Customer. Reimbursement shall be limited exclusively to the unused portion of the ticket, namely the crossing affected by the cancellation or modification implemented by the Carrier .
7. REFUND
7.1. The amounts charged and subsequently credited back to the Customer’s credit card by MrFerry may be not be immediately available by the credit card handler.
In these cases, only the holder of the credit card, as the sole interlocutor with his credit institution, can require the manager to restore the amount in advance on the ceiling of his card. The recovery time of the ceiling may vary depending on the operator’s condition.
7.2. In case of payment exceeding the amount due for the reservation, made by bank transfer or postal bulletin, MrFerry will refund the difference.
7.3. In the event of cancellation or modification of the tickets, MrFerry will refund to the customer the sums due, minus the penalties imposed by the Shipping Company concerned and the handling fees due to MrFerry, always and in any case subject to the receipt of the sums by the Shipping Company.
7.4. Unless otherwise agreed, MrFerry refunds the customer with the same payment method utilized by the customer at the time of purchase.
7.5. In the event that a shipping company offers a voucher for a canceled trip instead of a monetary refund (see 6.5), MrFerry can only issue such voucher, which can be redeemed by the customer in accordance with the conditions established by the shipping company.
8. ADDITIONAL CANCELLATION COVERAGE
8.1. The customer has the possibility to purchase an additional coverage against cancellation in order to obtain the reimbursement of the cancellation fees due in case of cancellation of the services purchased through Prenotazioni24 for the specific reasons and cases covered therein.
8.2. The guarantee can be added within 24 hours of booking confirmation and must be selected and purchased at the time of booking. It will be active from the moment of the purchase until the first use of the purchased service is made. If more than one trip is booked, the warranty option must be selected for all services.
8.3. The Cancellation Coverage cannot be removed after the purchase and it is non-refundable.
8.4. In case of changes to the reservation, the price of the Cancellation Coverage will also be adjusted for the purchase of the new service.
9. RESPONSIBILITIES
9.1. Traghettilines, in its capacity as intermediary and mandatary of the consumer, facilitates the meeting of supply and demand between passengers and Maritime Companies, thereby enabling the conclusion of transport contracts, namely the purchase of maritime tickets. The liability of the intermediary shall be strictly limited to the performance of the mandate entrusted by the consumer, which is discharged upon delivery of the tickets. Accordingly, Traghettilines shall bear no liability whatsoever for the provision of the transport service or its operational management, in compliance with applicable Italian and European legislation.
The Customer acknowledges and accepts that Traghettilines shall not be liable for any failure, alteration or incorrect performance of the services rendered by the Carrier, where such services have been duly booked and recorded on the travel document issued by Traghettilines on behalf of the passengers. Consequently, in the event that the Carrier cancels or modifies itineraries, departure and/or arrival dates or times, accommodations, or other contractual elements, or substitutes different carriers, vessels or hydrofoils from those initially booked, such liability shall rest exclusively with the Carrier, which shall remain responsible for the provision of suitable alternatives and for the assistance owed to passengers.
In the event of cancellation or delay exceeding ninety (90) minutes, the Carrier shall be required to offer the passenger the choice between: (i) alternative transport to the final destination under comparable conditions, or (ii) reimbursement of the ticket price for the unused portion of the journey. Should the Customer elect reimbursement, such reimbursement shall be effected by Traghettilines solely upon receipt of confirmation from the Carrier of the actual non-performance of the transport service for reasons not attributable to the Customer.
Purtuant to Regulation (EU) No. 1177/2010, passengers shall be entitled to claim compensation in the event of delay and/or cancellation, in accordance with the terms defined therein, depending on the duration of the disruption or the failure to provide the service. The Regulation further imposes upon the Carrier, or in certain circumstances the port agent, the obligation to inform all passengers of any changes to schedules or cancellations. In alignment therewith, Articles 403 and 404 of the Italian Navigation Code place the obligation upon the Carrier, and not upon the intermediary, to provide adequate alternatives and compensation in the event of cancellations or delays in the performance of the transport service.
Accordingly, Traghettilines shall not be held liable for any damages, indirect or consequential losses, or additional expenses arising from cancellations or modifications of departures, including but not limited to the cost of unused accommodation, missed connections, disruptions or ancillary costs incurred by the Customer. .
9.2. The customer agrees to take financial responsibility for all transactions carried out on their behalf and confirms the accuracy of the information provided about themselves and the passengers listed in the reservation.
MrFerry shall not be held liable in the event that the Shipping Company denies boarding to one or more booked passengers, or requests a fare adjustment of the ticket, or cancels its validity, due to discrepancies between the data provided by the customer at the time of the booking and the personal and/or vehicle documents that are presented at the time of boarding or during check-in.
9.3 It is the customer's duty to ensure that he/she is familiar with these General Terms and Conditions of Prenotazioni24, as well as of the individual Shipping Company, using ordinary diligence. The customer is personally liable for failure to comply therewith.
MrFerry disclaims any responsibility for the non-publication on its website of the extraordinary conditions applied by the Shipping Companies in emergency situations, for which the customer is required to independently inquire with due diligence through the appropriate channels.
9.4. MrFerry shall not be held responsible for interruptions or technical malfunctions of the booking system not attributable to it and related software.
9.5. MrFerry is only responsible for losses that result directly from its intermediation activities, as well as from the violation of these General Conditions.
10. EXCLUSION OF THE RIGHT OF WITHDRAWAL
10.1. The Consumer Code, Law D.Lgs 06/09/2005 n.206, G.U. 08/10/2005, as amended by Italian Law 3rd may 2019 n.37 and Italian Law 12th April 2019 n.31, at art. 59 “Exceptions to the rights of withdrawal” states: “The right of withdrawal referred to in artt. 52 and 58 concerning Distance Contracts and Contracts negotiated off-commercial premises does not apply to:...n) supply of accommodations for non-residential purposes, transport of goods, car rental services, catering services or other services concerning leisure activities whereas the contract sets a firm date or execution period”, in accordance with the EU Directive 2011/83/EU regarding the Consumer Rights, chapter III art. 16 and transposed by the Law D.Lgs 21/02/2014 n.21.
The purchase of maritime transport service falls under the leisure contracts category having a firm date, which implies the exclusion of the right of withdrawal for those contracts concluded on our online Platform MrFerry.
11. E-COMMERCE AND INTERMEDIARY AGENCY
11.1. The purchase of tickets and boarding passes through MrFerry falls under the indirect e-commerce policy, which can be compared to distance selling, therefore not subject to the invoice requirement (unless requested by the customer at the same time as the purchase of the travel ticket and only where issuance is possible) in accordance with the art. 22 of Law D.P.R. n.633/1972, as well as no fiscal receipt (ex art. 2, comma 1 lett.oo of Law D.P.R. 696/1996). Sale considerations will be entered and kept into the Sale Records held by Prenotazioni 24 Ltd.
12. COPYRIGHT AND TRADEMARK
12.1. This website and the contents therein, such as the name “MrFerry” and other trademarks and logos here displayed, are registered trademarks and owned by MrFerry which holds the license and are therefore protected by copyright. Ferry Companies own their own trademarks and authorize MrFerry for usage. These contents cannot be copied, reproduced, republished, downloaded, transmitted or distributed without written consent of MrFerry. Users shall only use this website for personal and non-commercial purposes.
13. CHANGES TO TERMS AND CONDITIONS
13.1. MrFerry reserves the right to modify or update the conditions of use of the site as necessary and for justified reasons and operational needs, without prior notice to users. The use of this site after any modification of the conditions constitutes acceptance of the same.
14. COMPETENT COURT
14.1. Any dispute arising from the interpretation and/or execution of this contract shall be settled by the competent court of Livorno. In the case of passengers who qualify as consumers under current Italian Law, the competent court shall be the court of residence or domicile, if domiciled or resident in Italy.
