TERMS AND CONDITIONS FOR PASSENGERS (ADRIATIC SEA)

Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions and the general conditions of carriage (collectively referred to as “General Terms and Conditions”) as these conditions were determined by “ANEK SA – SUPERFAST ENDEKA (HELLAS) INC. & CO JOINT VENTURE” (hereinafter referred to as “the Company”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request.

WE PROTECT OURSELVES AND OTHERS FROM CORONA VIRUS WE STAY RESPONSIBLE!
Passengers shall not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or have had contact with a COVID-19 patient within 14 days prior to the trip.

1. BEFORE AND DURING THE BOARDING OF THE SHIP

Passengers must comply with the following control measures during boarding:

Social Distancing
A minimum distance of 1.5 meters between passengers (and simultaneous use of a mask ) should be observed. The ship's crew will oversee the boarding process and scrutinize the respect of the foreseen distances.
Completing the "Pre-boarding" and "Passenger Locator" forms and handing them to the purser of the ship in charge together with the ticket during boarding and before departure
Touchless temperature screening is implemented to all passengers before boarding

2. DURING THE TRIP

Passengers must necessarily comply with the following precautionary measures during the trip:

We keep wearing our mask both in indoor areas as well as on the deck areas of the ship. We make sure that the mouth and nose are covered, we do not touch the mask while wearing it, we dispose of the mask immediately into a trash bin after use and we wash our hands.
We cover our coughing or sneezing with the inside of the elbow or with a paper towel which we dispose of it immediately throwing it into a trash bin.
We wash our hands regularly and thoroughly with soap and water or an alcoholic solution and avoid contact of the hands with the face (eyes, nose, mouth). The use of gloves does not replace hand washing.
We keep safety distances from other passengers around us (> 1.5 meters)
We avoid crowded spaces
We avoid contact with people who have symptoms of a respiratory infection

Please see the respective flyer of the National Public Health Organization

It is recommended that passengers arrive at the port of departure on time to facilitate the check-in process before boarding.
In case passengers experience respiratory symptoms during the trip they must report it immediately to the ship's crew.
If passengers develop respiratory symptoms after the trip, they should seek medical help immediately and inform their doctor about the history of the trip.

3. DENIAL OF BOARDING

Based on the above, if the crew members who carry out the control measures during the boarding assess that:

The passenger has symptoms which indicate a COVID-19 infection or
The passengers’ answers on the "Pre-boarding" form before boarding indicate that there has been contact with a person with COVID-19 infection or
the passenger refuses to use a mask1 on the ship

the the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.
In cases (1) and (2) the trip will be denied for 14 days or if the passenger has been ill he/she will have to provide a medical certificate stating that the criteria for the termination of precautionary measures for a patient with COVID-19 are met as defined by the National Public Health Organization.

[1] The use of a surgical mask is also acceptable, but it is recommended to use a tissue mask instead, to ensure that the surgical masks are spared for medical staff. The mask with high breathing protection valve is not accepted for use by the general public

Timetables – Fares

Fares and timetables listed in the catalogue of the Company are based on conditions existing at the time of print. If any conditions should change after the time of print, the Company reserves the right to make changes to the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. The Company however is not liable for any damages resulting thereof. The aforementioned conditions include any kind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. The Company cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules are subject to change without prior notice.

Reservation Requirements

In compliance with international SOLAS regulations and EU Law (Council Directive 98/41/EC of 18th June 1998), passengers are required to supply the following information during reservation: Name and Surname, Gender, Date of birth, Nationality, Contact phone number, Type and Registration number of vehicle (if applicable). Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).

The provisions of Presidential Decree no. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998", are amended, according to PD 102/2019 (A? 182).

To make that possible, tickets are issued BY NAME and specifically must include:

PASSENGER’S LAST NAME
PASSENGER’S FIRST NAME (in full)
GENDER: MALE/FEMALE
NATIONALITY (i.e. GR)
DATE OF BIRTH (Day/Month/Year)

In addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.

It is strictly forbidden to issue tickets on board; therefore, for their convenience, passengers must contact their travel agent on time, to book and issue their tickets.

Children up to 4 years old who do not occupy a bed or ATS pay 5.50€ per way.

Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.

Passengers must also present their identity card or any other official documents (i.e. passport, driver's license etc.) as a proof of identity to the vessel's authorized personnel or Port Authority, during ticket control at embarkation.

Ticket Validity

Tickets are valid for one year from the date of issue (not print or reservation) except for tickets with special fare that have restricted validity. A ticket is not transferable unless otherwise provided by law. The person allowed to travel is the person named on the ticket (passage contract). Change of a passenger’s name and surname on an issued ticket is not acceptable. The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger -other than the person entitled to travel under a ticket- who has presented identification documents to the Company corresponding to the passenger named on the ticket has travelled and/or has been reimbursed.

Exchange Rate

The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.

Cancellations – Refunds

Cancellations can be made at the travel agency, port agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation and in relation to the travel date, the following amounts are refunded:

A 100% refund, up to 22 days prior to departure.
A 80% refund, from 21 days up to 8 days prior to departure.
A 50% refund, from 7 days to 24 hours prior to departure.
The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.
In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
Above refund policy is not valid to tickets issued with a special offer. In such cases, the cancellation terms of the offer are applicable.

Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hours prior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date.

A request for refund must be made in writing. Cancellations and refunds can only be settled through the travel agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in has been finalized but cannot refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.

Open Tickets

An open return date ticket, originally issued as open, not converted to open, is valid for one year from the date of issue (not print or reservation) and is refunded, if cancelled, with a 100% refund.

A ticket converted to open date ticket is valid for one year from the date of issue (not print or reservation) of the initial ticket and, if cancelled, it is refunded according to the cancellation policy of the initial ticket.

Passengers with an open return ticket must reserve their return journey well in advance through the travel agency, Premium Sales Agent, port agency or the offices of the Company, where reservation and payment were made. Open return fares are always calculated based on the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. Reservation takes place according to availability. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.

Lost Tickets

In case of a lost ticket, the passenger must immediately notify the issuing travel agent, Premium Sales Agent, port agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.

Note: At check-in, all passengers must provide a valid identification card or passport.

Discounts

Following passengers are entitled discounted fares: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of specific automobile associations & camping clubs, g) Aneksmart or Seasmiles loyalty club members. Valid proof that passengers are entitled discounted fares should be presented upon reservation and during check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.

Group Requests

Group fares can be requested through the Company, travel agencies and Premium Sales Agents. A group consists of minimum 16 passengers. For the period from 15.07 until 15.09, a group consists of minimum 20 passengers.

Unaccompanied Children

The Company does not accept reservations for children under 15-years of age who are not accompanied by adults. Reservations for young people between 15 to 18-years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company (Customer Service, tel.: +30 210 89 19 010, e-mail cs.adriatic@superfast.com for Superfast Ferries vessels and tel.: +30 210 41 97 470, e-mail customerservice@anek.gr for Anek Lines vessels).

Disabled passengers

On board our vessels there are specially designed cabins with easy access and operation to accommodate disabled passengers. Due to a limited number of such cabins, it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.

Pets

On board our vessels there is a number of kennels available, which are necessary to be booked in advance. Furthermore, there is a limited number of cabins available for pet carriage. It is also necessary to reserve these in advance. Unaccompanied pets are not acceptable.

Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, pets are required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above.

Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above-mentioned restrictions are animals that guard and assist people with disabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information, passengers should contact the Customer Service department of the Company.

Camping on Board

Camping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictly forbidden. Please pay special attention to the camping on-board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered as camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.

Meals & Drinks

Meals and drinks are not included in the price of the ticket.

Personal Belongings

Passengers may hand in their valuables for safekeeping at Purser’s Office, if their total value does not exceed 500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line. Personal belongings that have been left in vehicles will not be accessible during the voyage since entry to the garage is prohibited after ship’s departure.

Boarding Procedure / Entry Regulations

Due to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 3 hours prior to the scheduled departure time. All passengers are required to present their boarding card, a valid passport or ID, their vehicle’s license as well as any valid document that proves that they are entitled discounted tickets (if they have such tickets) during check-in and to the vessel’s authorized personnel. The Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require official documents of identification. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mind the possibility of you being unable to remove them from the vessel’s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materials is strictly prohibited.

Currency on board

The currency used on board is Euro. ATM cash points are available on board Superfast Ferries vessels. Major credit cards are accepted.

Telecommunications & Internet

The following communication options are available on board:

• The use of personal cellular (mobile) phones during the entire duration of the voyage. There are different rates for this satellite roaming service. For any information about the rates of this service, please contact your mobile network provider.
• Wireless Internet connection (Wi-Fi) during the entire trip.

Customer Service Direct Line

For any Customer Service inquires, comments or suggestions, for Superfast Ferries vessels please call, tel.: +30 210 89 19 010 or send us an e-mail: cs.adriatic@superfast.com and for Anek Lines vessels please call, tel.: +30 210 41 97 470 or send us an e-mail: customerservice@anek.gr.

Useful Information

Each cabin is characterized and offered as 2-bed, 3-bed or 4-bed, depending on the number of passengers that use it, and not the number of beds existing in the cabin, or the (extra) facilities it may provide. Passengers may freely use all public areas of the vessels (bars, restaurants, lounges, etc.). Sleeping in the lounges or corridors is prohibited. Passengers should comply with the crew’s instructions regarding the adherence to safety rules and the vessel’s good operation.

Summary of provisions concerning the rights of passengers travelling by sea in the event of accidents¹

RIGHTS OF PASSENGERS

Right to compensation for death or personal injury
Shipping incident²: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250.000 SDR³ in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation can go up to 400.000 SDR, unless the carrier proves that the incident occurred without his fault or neglect.
Non-shipping incident: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400.000 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to cabin luggage
Shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, unless the carrier proves that the incident occurred without his fault or neglect.
Non-shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to luggage other than cabin luggage
The passenger has a right to compensation from the carrier of up to 12.700 SDR (vehicles, including luggage carried in or on the vehicle) or 3.375 SDR (other luggage), unless the carrier proves that the incident occurred without his fault or neglect.

Right to compensation for loss of or damage to valuables
The passenger has a right to compensation from the carrier of up to 3.375 SDR for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments and works of art, only when these have been deposited with the carrier for the agreed purpose of safe-keeping.

Right of a passenger with reduced mobility to compensation for loss of or damage to mobility equipment or other specific equipment
Shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect.
Non-shipping incident: the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to an advance payment in the event of a shipping incident
In case of death or personal injury, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 EUR in the event of death.

ELEMENTS OF PROCEDURE & OTHER MATTERS

Written notice
In case of damage to cabin or other luggage, the passenger must give timely⁴ written notice to the carrier. Failure to do so, will result in the passenger losing his/her right to compensation.

Time limits for exercise of the passenger's rights
In general, any action for damages before a competent court must be introduced within a period of 2 years. The starting point of this limitation period may differ, depending on the nature of the loss.

Exemptions concerning liability
Liability of the carrier can be reduced, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.
The limits on the different amounts for compensation will not apply if it is proved that the damage resulted from an act of the carrier, or a servant or agent of the carrier or of the performing carrier, done with the intent to cause such damage or with knowledge that such damage would probably result.

¹ Summary drafted in accordance with article 7 of Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 (OJ L 131, 28.5.2009, p. 24) on the liability of carriers of passengers by sea in the event of accidents.
² “Shipping incident” for the purposes of this Regulation include: shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship or defect in the ship. All other incidents in the course of the carriage for the purposes of this summary are “non-shipping” incidents.
³Loss or damage suffered as a result of an accident are calculated on the basis of “units of account”, which are “Special Drawing Rights” (SDR) for Member States parties to the International Monetary Fund (all EU Member States). Information and conversion rates for SDR can be found on: http://www.hcg.gr/node/12912 On 26 November 2012 1 SDR = 1.18 EUR.
⁴ In cases of apparent damage, written notice must be given before or at disembarkation for cabin luggage, and before or at re-delivery for other luggage. In cases of non-apparent damage to or loss of luggage, written notice must be given within 15 days from disembarkation or re-delivery (or scheduled re-delivery in the event of loss).

*Last updated 14/07/2023

General Terms and Conditions

GENERAL INFORMATION

MrFerry is an online platform which acts as a ticket retailer and intermediary agency of the main important ferry Companies.

MrFerry is not a shipping company and does not provide transportation services, therefore the prices and services displayed on the platform are provided directly by the shipping companies.

The MrFerry website is provided and managed by Prenotazioni 24 s.r.l. with its registered office in Italy, in Via Bonistallo, 50/B - 50053 Empoli (FI), P.IVA/C.F./Iscr. Reg. Imp. CCIAA Liv. 01512130491 | Nr. REA CCIA FI - 699553 Aut. Amm. Prov. LI n 1819 del 16/01/06.

All reservations made through our website or call center are subject to the following terms and conditions. By accessing our services and website, you acknowledge that you have read, understand and agree to the following terms and conditions.

1. BOOKING

1.1. The customer can make reservations online 24 hours a day or contact the Call Center by telephone during opening hours. Except in cases of force majeure or unforeseen events that cannot be avoided by the company and as such are not attributable to it, MrFerry shall process the reservation requests received within 48 working hours, excluding holidays and public holidays.

The customer, by entering the booking request, takes vision, can download and declares to accept the conditions of sale of MrFerry and the conditions of sale and transport of the chosen shipping companies, the contents of which are made available on our website and must be equally accepted before confirming the booking. In addition, for the purpose of completeness of information, the customer will receive a copy of these conditions of sale by e-mail to the electronic mail address indicated in the reservation, whether the reservation has been made through the web or by telephone with an operator.

1.2. MrFerry confirms all bookings on the basis of the requests made by the customer, even if it receives the same request several times; in this case, the cancellation of one or more bookings will be subject to a penalty and the fixed booking fee and the cost of any cancellation coverage purchased will be retained.

MrFerry reserves the right to make the acceptance of booking requests conditional on the verification of the availability and fares of the Shipping Companies at the time of confirmation, in addition, it may reserve the right not to proceed with the confirmation of the booking if it prudently considers insufficient time for the issuance and delivery of the ticket to the customer in its sole interest. In this case, MrFerry is only obliged to refund the amounts collected, which it will repay to the customer through the same payment method used for the reservation.

1.3. Departures and rates proposed by MrFerry are those officially published by the shipping companies. MrFerry, as intermediary, does not intervene in any way on the fares issued by the companies, but applies a booking fee as compensation for the administrative costs of handling the file.

Up to the final issue of the Ticket, the shipping companies have the right to change and adjust their fares at any time and without prior notice. However, in exceptional cases, after the Ticket has been issued, the Customer may be notified directly by the Company of any changes in tariffs (e.g. due to increases in fuel costs) or changes in routes, dates, departure and/or arrival times of ferries or the use of other carriers.

MrFerry is not responsible for the control of the prices and tariffs applied to the proposed trips, as well as it declines any responsibility related to the provision of the services booked through its platform, since the same are managed directly by the maritime companies and are subject to their terms and conditions.

All the services shown are available and bookable through Traghettilines, which facilitates price comparisons and bookings with ferry companies, excluding any obligation towards the user in relation to the management and provision of the transport service. It is therefore the responsibility of the user to ensure that he/she has read and understood the terms and conditions of sale and transport of the shipping company chosen.

1.4. For its part, MrFerry has the right to apply, in the interest of the customer, the best fares in force at the time of the issue of the ticket and resulting from any offers or promotional fares, even if the application of such particular fares would lead to the impossibility of refunding and/or modifying the ticket, in accordance with the conditions of sale of the selected shipping company.

1.5. Reservation requests are accepted by MrFerry up to the same day of departure, provided that the customer can make the payment by credit/prepaid card and can receive the ticket by email, whatsapp, sms or other ways that allow its display at boarding.

1.6. The Customer is solely responsible for the accuracy and truthfulness of the information provided during the booking process (routes, dates and times requested; number, age, names and dates of passengers; pets; type of accommodation; type and size of accompanying vehicles; e-mail address; telephone number; credit card information, etc.).

The Customer is also required to inquire in advance with the competent authorities about the documents necessary for the journey (e.g. identity cards, passports, consular visa, permits and health certificates for the transport of animals, etc.) and the requirements for the stay at the booked destination (e.g. restrictions on disembarkation and/or movement of vehicles provided by municipal regulations/ordinances or legal regulations in force in the municipalities/countries of the chosen destinations) for all passengers listed on the Ticket. As MrFerry cannot guarantee the constant updating of local regulations, it cannot be held responsible for the client's lack of documents or requirements required by the authorities. In any case, reference is made to the provisions of the regulations in force concerning restrictions and access and to the conditions of sale applied by the shipping companies.

1.7. A reservation request on the MrFerry platform does not automatically imply the assignment of accommodation/seats on board and tickets. It is a request that must be confirmed by MrFerry after checking availability and rates.

1.8. Customers may use the website to make reservations and purchases for their own and/or others with their consent. The Customer who makes the reservation online or by phone must have the authorization to confirm it on the behalf of all passengers and he is responsible to protect all personal information entered, assuring accuracy and completeness.

1.9. The customer traveling with a companion animal must also make a reservation for the pet and include it in the ticket. It is the responsibility of the customer to inquire in advance about the possibility of transportation of pets and compliance with the legal standards of the countries concerned. The customer undertakes to verify the regularity of the veterinary certificate and the health booklet and is obliged to verify the actual purchase of services for animals on board, where provided (for example, cabins with access for animals, kennels on board), being responsible for the purchase made. In any case, please refer to the terms of sale and conditions of carriage of the individual shipping companies concerned, which regulate the matter in detail.

2. GROUP RESERVATIONS

2.1 MrFerry allows reservations for groups of people, with or without an accompanying vehicle, at special rates when provided by individual shipping companies and according to their terms and conditions. The customer must submit the request for a quote by filling out the appropriate form on the home page of https://www.misterferry.com No request for quotation other than the above will be accepted.

2.2 The shipping companies have the right to change the tariffs at any time and without notice until the final issue of the ticket and, in exceptional cases, even after the issue, as indicated in point 1.3.

By sending the request for quotation, the customer accepts the offer, acknowledges and declares to have read and accepted the general conditions of sale of MrFerry, which will be sent together with the booking summary

The sending of the request for quotation does not imply the automatic assignment of the seat on board and the simultaneous issue of the ticket, but constitutes a mere request for quotation, subject to verification of availability and prices and confirmation by MrFerry.

MrFerry will confirm the offer upon receipt of the amount requested by the customer.

2.3 Any request for modification or cancellation of the reservation must be sent to MrFerry by e-mail to gruppi@prenotazioni24.it and will be subject to the time limits set forth in article 6 below. The time limits set out in point 6 will apply.

2.4 Any tax invoice from the shipping company, if the carrier allows it, must be requested from MrFerry at the same time as the reservation, providing the necessary tax information.

FREIGHT RESERVATIONS

3.1 MrFerry allows you to make reservations for commercial vehicles and drivers by sending the request for quotation from the dedicated freight and cargo transportation area or by contacting the Call Center.
The transportation of goods and commercial vehicles is subject to different and specific terms and conditions of sale and transportation, which are governed by the regulations used by the individual shipping companies as well as by the legal provisions in force, and which the shipper declares to be aware of and to have accepted when purchasing the service. It is the shipper's duty to ensure that he/she is familiar with these General Conditions by exercising due diligence.

3.2 Cargo reservations are subject to special rates set by each carrier.

3.3 MrFerry gives the Sea Carrier the order of transportation as stated in the contract on behalf of the Carrier, who, through his drivers or company employees, delivers the cargo to the Carrier, takes care of its embarkation and related activities, and assumes responsibility for the booked services and the declared cargo/goods.

3.4 The balance of the fare, including the fees due to MrFerry, must be paid before the reservation is confirmed. Reservations are considered confirmed upon receipt of payment and the sending of the Reservation Summary containing the details and information of the voyage, as well as the Embarkation Declaration for the collection of the Bill of Lading at the port.

The price of the transport is calculated on the basis of the rates in force at the time of the purchase, which may be modified by the shipping company before the date of departure, in which case the final price to be paid will include the actual freight and the commission due to MrFerry for the brokerage service.

MrFerry will issue a monthly invoice based on the statement received from the shipping company. In case of discrepancy between the price already paid by the carrier and the price to be paid on the basis of the bill of lading issued, MrFerry reserves the right to obtain a tariff supplement up to the amount of the credit. For this purpose, the shipper authorizes MrFerry to debit the amount still due from the credit card indicated at the time of payment, the details of which will be kept for this sole purpose until the completion of the service.

3.5. It is the responsibility of the person making the reservation to determine whether or not the vehicle involved is a commercial vehicle, i.e., specifically licensed to transport goods, carry commercial goods, or transit for commercial purposes.

In fact, when booking, the shipper must indicate the correct dimensions, type and license plate of his vehicle, as well as whether he is transporting hazardous materials or goods. In the event that the commercial vehicle is mistakenly booked as a private vehicle, or in the event that the required data is not filled in or declared correctly, the availability and/or embarkation may not be guaranteed by the Carrier, who may decide to charge the full fare and refuse embarkation without refund, or to proceed with the transportation contract, subject to the right to demand payment of the relevant fare differences, taxes, penalties, if any, and related fees, which must be paid to MrFerry when the invoice is sent on the basis of the bill of lading actually issued

MrFerry is not liable in case the Carrier refuses to board the vehicle or invalidates the ticket due to discrepancies in the bill of lading for reasons attributable to the Carrier.

The shipper assumes responsibility for the reservation made.

3.6. In the event of cancellation of the reservation or non-departure due to the fault of the carrier, where the carrier provides for the refund of the ticket, MrFerry will proceed to refund the amount paid, except for the reservation fees and net of the handling and administrative costs of the file.

3.7. In no case, MrFerry can be held responsible for the provision of the transport service or its operational management.

3.8. MrFerry shall not be held liable in the event that the chosen carrier changes or cancels routes, departure and/or arrival dates/times, or uses other carriers or ships/hydrofoils than those originally booked, and shall not be held liable for any consequential damages or losses caused by the missed departure or its modification, as it cannot be attributed to the intermediary through which the ticket was purchased, the cost of unused stays, missed connections or additional expenses caused by the missed departure.

MrFerry can only be held responsible for damages resulting directly from its intermediary activity and from the violation of these general conditions.

PAYMENTS

4.1. Reservations are considered confirmed when the tickets are issued and such issuance is always subject to receipt of payment. MrFerry is never and under no circumstances responsible for any fare increase and/or unavailability of seats by the shipping companies. In the event of unavailability of seats and/or fare changes not accepted by the client, MrFerry is only obliged to refund the sums already paid.

4.2. Although the prices and fares proposed by MrFerry are current and accurate, it is not possible to guarantee the customer from any fare adjustment required by the shipping companies, therefore MrFerry reserves the right to update the booking offers before issuing the ticket, in each case subject to the customer's confirmation. MrFerry will contact the customer to propose possible alternatives. In the event that the customer does not accept the proposed alternatives, MrFerry will immediately proceed to the full refund of the amounts already collected.

4.3. The method of payment is chosen by the customer when filling out the reservation request, where, according to the choice, the details and instructions for making the payment are given. Tickets must be paid for by credit card or Paypal. Payment by credit card is accepted only if the cardholder is one of the passengers or the reservation applicant.

4.4. The ticket is sent to the customer only after verification of the actual credit on the bank account. The verification is carried out by one of our operators, therefore, if the document is sent during the hours when the accounting office is closed, MrFerry is not responsible for changes in quotes or availability that have occurred until the time of the verification of the credit.

4.5. Once payment has been received, MrFerry will issue a booking confirmation message containing the details of the trip and all relevant information. This notification does not constitute a valid ticket for boarding, but only a summary of the reservation. Tickets are sent with the confirmation email and must be specifically downloaded by the customer. If the customer does not receive the tickets within 48 hours of confirmation, he/she should contact the Call Center or access his/her reserved area and forward the request for sending. In any case, MrFerry will send the ticket code by SMS to the phone number provided during the booking process, in order to print it in case of urgency at the port ticket offices.

4.6. Mr Ferry is not responsible for any interruption of the Website or for any failed transaction resulting from causes beyond MrFerry's control. The customer can always contact our call center or access the reserved area to change the payment method.

5. DELIVERY

5.1. The tickets will be sent via e-mail (by attachment or through a link) and can be downloaded from the Reserved Area. If the ticket is not delivered, the customer must contact MrFerry to request a new delivery.

Any shipment by mail or courier expressly requested by the customer at his own expense will be made on behalf of the customer. MrFerry will not be held responsible for any delay, non-delivery or partial delivery of travel documents due to causes beyond its control.

5.2. After receiving the tickets, the customer is required to carefully check the details printed on it. Any mistake and/or error must be promptly reported to MrFerry which will not be liable for any delay in communicating such mistakes in the booking.

5.3. It is obligatory to present oneself for boarding with the travel documents within the time limits specified in the shipping company's conditions of carriage. Otherwise, the passenger will lose the right to board and/or will have to buy a new ticket. In no case can MrFerry be held responsible for delays or failure to present tickets, even partially, at the time of boarding for reasons beyond its control.

In addition, the Customer must present at the embarkation point a valid identity card and the necessary travel documents to reach the destination in question (identity card, passport, visa, etc.) for all passengers included in the booking. This regulation also applies to vehicles and/or pets.

5.4. No page printed from this website, except for tickets or vouchers for boarding downloaded from “My bookings” Area, serves as confirmation of booking or as a valid boarding document.

4. CHANGE AND CANCELLATION

6.1. All requests for changes or cancellation must be made by accessing your User Area. All amendment and cancellation requests sent in any different form from the “User Area” will not be taken under consideration since a prompt intervention would not be granted. In any case, MrFerry is not responsible for delays or processing of requests received through communication channels other than those indicated.

In case of need, during the hours or days when Traghettilines is closed or if the service is unavailable for any reason, the customer may directly contact the ferry company directly and request changes and cancellations from it.

6.2. In the case of changes or modifications to tickets already issued, if provided for by the regulations of the shipping company, the customer is obliged to pay the penalties for changes provided for by the company's general conditions of carriage and to pay MrFerry the costs of reopening and managing the file, from a minimum of €15.00 to a maximum of €40.00 for each change or modification.

6.3. Failure to use tickets that have already been issued will not result in their automatic refund.

6.4. Cancellation of tickets is subject to and regulated by the General Conditions of Carriage of the companies concerned, which may provide for the application of cancellation penalties; it is also subject to the reopening and administration fees due to MrFerry, equal to 15% of the ticket amount.

6.5. In the event of changes and/or cancellations made directly with the Shipping Company, if the intervention of Traghettilines is still necessary, the fixed fee of euro 10.00 will be withheld.

6.6. Changes or cancellations made before 11:59 p.m. on the day the ticket is issued do not incur re-opening and handling fees by MrFerry but are however subject to any penalties applied by the shipping carriers.

6.7. It is the customer's responsibility to check whether the purchased ticket allows for change and/or cancellation as well as refund under the conditions of sale imposed by the ferry operator. Promotional or special fare tickets may not be refundable. Refunds are always made in accordance with the conditions of sale of the shipping company concerned.

Reservation fees and any cancellation coverage purchased will not be refunded under any circumstances.

6.8. At times, following the cancellation, the ferry companies could legitimately provide for an alternative form of reimbursement in voucher of equal value of the boarding pass which can be used for future purchases under the terms and conditions established. MrFerry, as an intermediary in the sale of tickets on behalf of the companies themselves, is bound by the terms and conditions established by the companies and has no control over the reimbursement arrangements made and for which it is responsible.

6.9. In case of sending requests to change previously purchased tickets during the hours and days when MrFerry offices are closed (hours from 8:00 PM to 8:00 AM and days December 25 and January 1) MrFerry will process them the day immediately following by checking the current price and availability and sending a new quotation.

While making the new quotation, MrFerry may find accommodation unavailability or price variations set by the ferry company. In such a case, MrFerry will not confirm the amendment request and will contact the customer in order to agree on alternative travel arrangements.

6.10. MrFerry is not liable for any arrangement, amendment or change the customer directly made with the ferry company.

6.11. The shipping companies are responsible for the provision of the transport services they directly operate. MrFerry, as a retailer and intermediary, is in no way responsible for the management of embarkation and disembarkation or for damages caused by changes or management of the same.

IThe non-performance of the journey due to causes attributable to the Carrier, including but not limited to significant schedule changes, itinerary alterations, accommodation modifications, delays, interruptions or cancellations of departures, whether for operational reasons or force majeure, shall in no circumstances give rise to liability on the part of Traghettilines.

In the event of cancellation of a crossing, the Carrier shall be obliged either to reimburse the passenger the amount of the ticket purchased, or to offer an appropriate alternative, subject in all cases to the acceptance of the Customer. Reimbursement shall be limited exclusively to the unused portion of the ticket, namely the crossing affected by the cancellation or modification implemented by the Carrier .

7. REFUND

7.1. The amounts charged and subsequently credited back to the Customer’s credit card by MrFerry may be not be immediately available by the credit card handler.

In these cases, only the holder of the credit card, as the sole interlocutor with his credit institution, can require the manager to restore the amount in advance on the ceiling of his card. The recovery time of the ceiling may vary depending on the operator’s condition.

7.2. In case of payment exceeding the amount due for the reservation, made by bank transfer or postal bulletin, MrFerry will refund the difference.

7.3. In the event of cancellation or modification of the tickets, MrFerry will refund to the customer the sums due, minus the penalties imposed by the Shipping Company concerned and the handling fees due to MrFerry, always and in any case subject to the receipt of the sums by the Shipping Company.

7.4. Unless otherwise agreed, MrFerry refunds the customer with the same payment method utilized by the customer at the time of purchase.

7.5. In the event that a shipping company offers a voucher for a canceled trip instead of a monetary refund (see 6.5), MrFerry can only issue such voucher, which can be redeemed by the customer in accordance with the conditions established by the shipping company.

8. ADDITIONAL CANCELLATION COVERAGE

8.1. The customer has the possibility to purchase an additional coverage against cancellation in order to obtain the reimbursement of the cancellation fees due in case of cancellation of the services purchased through Prenotazioni24 for the specific reasons and cases covered therein.

8.2. The guarantee can be added within 24 hours of booking confirmation and must be selected and purchased at the time of booking. It will be active from the moment of the purchase until the first use of the purchased service is made. If more than one trip is booked, the warranty option must be selected for all services.

8.3. The Cancellation Coverage cannot be removed after the purchase and it is non-refundable.

8.4. In case of changes to the reservation, the price of the Cancellation Coverage will also be adjusted for the purchase of the new service.

9. RESPONSIBILITIES

9.1. Traghettilines, in its capacity as intermediary and mandatary of the consumer, facilitates the meeting of supply and demand between passengers and Maritime Companies, thereby enabling the conclusion of transport contracts, namely the purchase of maritime tickets. The liability of the intermediary shall be strictly limited to the performance of the mandate entrusted by the consumer, which is discharged upon delivery of the tickets. Accordingly, Traghettilines shall bear no liability whatsoever for the provision of the transport service or its operational management, in compliance with applicable Italian and European legislation.

The Customer acknowledges and accepts that Traghettilines shall not be liable for any failure, alteration or incorrect performance of the services rendered by the Carrier, where such services have been duly booked and recorded on the travel document issued by Traghettilines on behalf of the passengers. Consequently, in the event that the Carrier cancels or modifies itineraries, departure and/or arrival dates or times, accommodations, or other contractual elements, or substitutes different carriers, vessels or hydrofoils from those initially booked, such liability shall rest exclusively with the Carrier, which shall remain responsible for the provision of suitable alternatives and for the assistance owed to passengers.

In the event of cancellation or delay exceeding ninety (90) minutes, the Carrier shall be required to offer the passenger the choice between: (i) alternative transport to the final destination under comparable conditions, or (ii) reimbursement of the ticket price for the unused portion of the journey. Should the Customer elect reimbursement, such reimbursement shall be effected by Traghettilines solely upon receipt of confirmation from the Carrier of the actual non-performance of the transport service for reasons not attributable to the Customer.

Purtuant to Regulation (EU) No. 1177/2010, passengers shall be entitled to claim compensation in the event of delay and/or cancellation, in accordance with the terms defined therein, depending on the duration of the disruption or the failure to provide the service. The Regulation further imposes upon the Carrier, or in certain circumstances the port agent, the obligation to inform all passengers of any changes to schedules or cancellations. In alignment therewith, Articles 403 and 404 of the Italian Navigation Code place the obligation upon the Carrier, and not upon the intermediary, to provide adequate alternatives and compensation in the event of cancellations or delays in the performance of the transport service.

Accordingly, Traghettilines shall not be held liable for any damages, indirect or consequential losses, or additional expenses arising from cancellations or modifications of departures, including but not limited to the cost of unused accommodation, missed connections, disruptions or ancillary costs incurred by the Customer. .

9.2. The customer agrees to take financial responsibility for all transactions carried out on their behalf and confirms the accuracy of the information provided about themselves and the passengers listed in the reservation.

MrFerry shall not be held liable in the event that the Shipping Company denies boarding to one or more booked passengers, or requests a fare adjustment of the ticket, or cancels its validity, due to discrepancies between the data provided by the customer at the time of the booking and the personal and/or vehicle documents that are presented at the time of boarding or during check-in.

9.3 It is the customer's duty to ensure that he/she is familiar with these General Terms and Conditions of Prenotazioni24, as well as of the individual Shipping Company, using ordinary diligence. The customer is personally liable for failure to comply therewith.
MrFerry disclaims any responsibility for the non-publication on its website of the extraordinary conditions applied by the Shipping Companies in emergency situations, for which the customer is required to independently inquire with due diligence through the appropriate channels.

9.4. MrFerry shall not be held responsible for interruptions or technical malfunctions of the booking system not attributable to it and related software.

9.5. MrFerry is only responsible for losses that result directly from its intermediation activities, as well as from the violation of these General Conditions.

10. EXCLUSION OF THE RIGHT OF WITHDRAWAL

10.1. The Consumer Code, Law D.Lgs 06/09/2005 n.206, G.U. 08/10/2005, as amended by Italian Law 3^rd may 2019 n.37 and Italian Law 12^th April 2019 n.31, at art. 59 “Exceptions to the rights of withdrawal” states: “The right of withdrawal referred to in artt. 52 and 58 concerning Distance Contracts and Contracts negotiated off-commercial premises does not apply to:...n) supply of accommodations for non-residential purposes, transport of goods, car rental services, catering services or other services concerning leisure activities whereas the contract sets a firm date or execution period”, in accordance with the EU Directive 2011/83/EU regarding the Consumer Rights, chapter III art. 16 and transposed by the Law D.Lgs 21/02/2014 n.21.

The purchase of maritime transport service falls under the leisure contracts category having a firm date, which implies the exclusion of the right of withdrawal for those contracts concluded on our online Platform MrFerry.

11. E-COMMERCE AND INTERMEDIARY AGENCY

11.1. The purchase of tickets and boarding passes through MrFerry falls under the indirect e-commerce policy, which can be compared to distance selling, therefore not subject to the invoice requirement (unless requested by the customer at the same time as the purchase of the travel ticket and only where issuance is possible) in accordance with the art. 22 of Law D.P.R. n.633/1972, as well as no fiscal receipt (ex art. 2, comma 1 lett.oo of Law D.P.R. 696/1996). Sale considerations will be entered and kept into the Sale Records held by Prenotazioni 24 Ltd.

12. COPYRIGHT AND TRADEMARK

12.1. This website and the contents therein, such as the name “MrFerry” and other trademarks and logos here displayed, are registered trademarks and owned by MrFerry which holds the license and are therefore protected by copyright. Ferry Companies own their own trademarks and authorize MrFerry for usage. These contents cannot be copied, reproduced, republished, downloaded, transmitted or distributed without written consent of MrFerry. Users shall only use this website for personal and non-commercial purposes.

13. CHANGES TO TERMS AND CONDITIONS

13.1. MrFerry reserves the right to modify or update the conditions of use of the site as necessary and for justified reasons and operational needs, without prior notice to users. The use of this site after any modification of the conditions constitutes acceptance of the same.

14. COMPETENT COURT

14.1. Any dispute arising from the interpretation and/or execution of this contract shall be settled by the competent court of Livorno. In the case of passengers who qualify as consumers under current Italian Law, the competent court shall be the court of residence or domicile, if domiciled or resident in Italy.