GENERAL CONDITIONS FOR THE CARRIAGE OF PASSENGERS AND VEHICLES

These are the definitions for the purposes of this Regulation:

COMPANY or TRANSPORTER: CAREMAR, Campania Regionale Marittima S.p.A.

PASSENGER: any person who has a sea transport contract and is the holder of a travel pass issued by the transporter from its sales channels.

VEHICLES: any vehicle in tow, for public or private use, and which is dedicated to the transport of people or goods. TICKET: travel pass that proves the conclusion of the transport contract; the ticket is the travel pass in accordance with the art. 396 of Codice della Navigazione (Navigation Code). The contract concerns the sea transport of passengers, vehicles, luggage, goods and animals in tow, from the port of departure to the port of arrival in accordance with the articles 396 ff. of Codice della Navigazione and with the EU Regulation 1177/2010.

Art. 1 – Service

The Company shall ensure the sea transport in accordance with the following Transport General Conditions. The passenger who buys the ticket implicitly declares to be aware of these rules and agrees to respect them. Transport General Conditions are available in Comandi di bordo (Command on board), Caremar ticket offices and on the website www.caremar.it. Transport General Conditions can be downloaded from the website www.caremar.it and they shall be authentic for the purposes of the contract. The Transport General Conditions extract is on the travel pass.

Art. 2 – Ticket amount

The fees and other eventual rights compose the amount of the ticket. Fees applied by the Company include V.A.T., if due. The updated pricing policy is available on the website www.caremar.it and it is included as a part of the Regulation.

Art. 3 – Children

Any person under 12 years must be accompanied by an adult. Please visit the website www.caremar.it for reduced fees.

Art. 4 – Facilitation

The company grants travel facilitations in the cases provided for in the “Contratto di Servizio”(Service contract). Facilitations can’t be cumulated. If there is more than one, only the most advantageous will be applied. Passengers who benefit from the facilitations must carry the title giving the right with them. Passengers must show this title to the shipboard personnel and checkers, upon request.

Art. 5 - Tickets

Tickets must be shown to the shipboard personnel and checkers when boarding. Moreover, tickets must be attached to the “passenger copy” and to “tagliando valido per l’imbarco (boarding card)”. The ticket is personal and not assignable to other people; it must be kept throughout the journey and shown to the shipboard personnel and checkers, upon request. Anyone without a valid travel pass or having facilitation without title must buy a travel pass and loses the right to refund.

Art. 6 – Validity of the ticket

Travel passes are valid only for the fare indication. Customers must control that the information about the trip on the ticket are correct when buying it. Late complaint after departure in case of wrong information is not possible. It is not possible to make out duplicates for lost or stolen tickets.

Art. 7 – Subscriptions

Who wants to buy Tessere Abbonamenti (Subscription Card) must apply to CAREMAR s.p.a by filling out the application form and paying € 10,00 (including V.A.T.) beforehand, as secretarial allowances. This amount will not be returned in case of refusal. The company retains 10 days to answer to the application and to issue the subscription.

Article 8 – Cancelled or delayed departure

In accordance with articles 17 and 20 of the EU regulation 11777/2010 Caremar JSC will offer in case of a cancelled departure or a departure delayed by more than 90 minutes after scheduled time snacks and beverage in a reasonable relation to the waiting time provided that they are available and can be reasonably supplied. Passengers who were informed about the cancellation or the delay before purchasing the ticket and passengers who caused the cancellation or the delay with their behaviour are excluded from this kind of assistance.

Article 9 – Re-routing and refund in case of cancelled or delayed departure

In accordance with articles 18 and 20 of the EU regulation 1177/2010 passengers are entitled to a re-routing or a refund for the price of the ticket in case of a departure delayed by more than 90 minutes. In case of re-routing passengers will be brought on board of the first watercraft heading in the same direction with equivalent features to the watercraft indicated on the ticket and property of the company, or otherwise on board of an equivalent watercraft owned by other operators. In order to require a refund reference is made to article 10.

Article 10 – Refund

Refund requests will not be accepted if submitted in a different way than expected.

ART 11. - Boarding – landing – staying on board

Passengers with any vehicles and drivers of vehicles must present themselves at boarding, with a regular ticket, at least sixty minutes before the departure of the ship or of the fast vehicle; after this deadline, boarding is not guaranteed. Passengers with a ticket, issued before the day of departure, are required to ascertain that no changes have occurred in relation to the service for which the ticket was issued. The embarkation and disembarkation of the vehicles are carried out by the passenger. The embarkation and disembarkation operations take place according to the order and the criteria established from time to time by the on-board Command. The embarkation of the vehicle must take place in compliance with the regulations in force regarding the safety of navigation and at the sole discretion of the On-Board Command, even if the "space reserve" has been agreed between the passenger and the Company. Boarding, staying on board and landing of passengers and vehicles are governed by the law, by the instructions given by the Ship's Command, as well as by the following provisions: A) Passengers in clear state of agitation or in blatant and troublesome state of drunkenness will not be admitted on board; B) It is obligatory to use for maritime transport in relation to the peculiarity of this transport, efficient vehicles in all parts, especially as regards braking, rolling, suspension and where applicable, lashing; C) It is obligatory to present vehicles with packed cargo, arranged and built to perfection and with the precautions and possible custody systems required by the type of goods and the type of vehicle, all according to criteria suitable for transport by sea; D) It is obligatory for passengers/drivers: o Engaging a low gear and fully depress the handbrake; o Removing the keys from the dashboard and switch off each electrical equipment; o Disarming the alarm system; o For campers and caravans, closing all the gas shut-off valves and disconnect the electrical devices; o The state in which the vehicle is left must comply with the procedures established by the Maritime Authority E) It is obligatory to declare the transport of vehicles powered by LPG/CNG or other gas to the On-Board Control, before boarding.

ART. 12 - Vehicles and Luggage

It is not allowed to board cars or motor vehicles without a driver. Each passenger has the right to bring, for free, a 20 kg hand luggage in case of travel on ferry-TMV or a baggage of 50x40x20 maximum dimensions and 10kg maximum weight in case of travel on fast vehicles. The Company declines all responsibility for the theft of objects and/or luggage left unattended.

ART. 13 – Pets

Unless otherwise required by law, it is allowed to the passengers to transport dogs, cats and other small live animals. Dogs must be leashed and muzzled, the other small animals must be placed in cages or baskets, by the passenger. Passengers with pets must stay in reserved areas orkeep the pets in the kennels, in case the boat is provided. The guide dogs of the blind are an exception. The transport of pets and their maintenance are at the expense and care of the owners. Furthermore, the transport of pets is regulated by the health provisions laid down by the competent authorities. The passenger undertakes to relieve the Company from any liability arising from the failure to comply with the regulatory provisions referred to above, as well as the existing laws on the matter. The Company is not liable for claims that involve the pets if the event comes from a cause not attributable to it.

Art 14. – Dangerous Goods

The transport of flammable, explosive, corrosive and dangerous materials, inside commercial vehicles, is allowed on ships that are authorized for such transport and, within the limits of the qualification, in compliance with current regulations. The Passenger has the obligation to communicate to the Company and to the port of shipment’s ticket office, at least three working days in advance (First Communication), the transport of dangerous goods, which must be presented for embarkation at the conditions prescribed by law and upon communication to the port of shipment ticket’s office and to the personnel responsible for the boarding check (Second Communication).

Art. 15 - Variation of the travel ticket

Changes in the date and time of travel tickets are permitted subject to verification by the company of their availability. The modification of the ticket determines the payment of modification charges.

Art 16. – Invoices

The affected person has to explicitly require an issue of the invoice when purchasing the ticket by communicating personal and fiscal data for the purpose of electronic invoicing in accordance with articles 10 ff decree law no. 119/2018 converted to law 136/2018.

Art 17. - Prohibitions

It is absolutely forbidden to: a) having behaviors or attitudes that are or may cause disturbance or nuisance to other passengers; b) exercising on board the profession of seller, singer, player and similar jobs and offer services or accompaniment to passengers; c) bringing pets or things in the lounge area that may disturb passengers or are contrary to the rules of hygiene and decorum, except for the exception provided for in the fourth paragraph of Article 10; d) lying down on the sofas; e) smoking in the internal areas of the ship;f) opening and closing the portholes and windows, as well as tampering with furniture and equipment on board, for the above, passengers must contact the ship's personnel only; g) wearing or having in the baggage arms and ammunition, the same must be delivered to the ship’s Command during the boarding and them will be withdrawned only at the landing, without prejudice to current provisions regarding firearms license for the personnel of the Armed Forces and Police; h) taking flammable, explosive, corrosive materials with you, in your luggage or inside your vehicle, or in any case dangerous stuff, as well as tanks filled with oxygen, compressed air, gases and similar things; i) transporting letters and packages subject to postal charges; j) throwing objects of any kind into the sea; k) staying inside the vehicle during the journey; l) turning on the engine before the landing ramps have been completely opened.

Art. 18 – Boarding of Disabled and Reduced Mobility Passengers (PMR)

For people with reduced mobility (pmr) we mean anyone who has a particular difficulty in the use of public transport, including the elderly, the disabled and pregnant. The transport of Passengers with reduced mobility who require special assistance must be notified, by sending the documentation certifying their right, at least 48 hours before the planned departure, by contacting the number 081 189 666 90 in order to verify that the compliance with applicable safety requirements, the design of the ship or the infrastructure and equipment of the port, including port terminals, make possible the embark, disembark and transport of the person concerned under conditions of safety.

Art. 19 – Responsibility

The Commander is a judicial police officer and, in this capacity, he exercises the powers referred to articles 211 and following of the Codice di Procedura Penale, in case that offenses are committed on board during navigation and he exercises his authority over all people on board (crew and passengers). The passenger, from the moment of boarding and until disembarkation, must follow the instructions given by the on-board Command; must behave according to the common diligence and prudence, supervising the safety and safety of their own, of the people and pets that are in his custody, as well as the safety of their belongings, and this recommendation is required especially when the weather and sea conditions of the trip are not optimal.

Art. 20 - Insurance for damages to things or people

If a passenger believes that he/she has suffered a damage regarding his/her person and/or an embarked vehicle, he/her must immediately inform the Ship Command who, after ascertaining, prepares an informative process (possibly in contradictory) and annotates the event in the logbook.For the purposes of initiating the investigation, the claim for compensation must be sent by registered mail to the address: "Via Conte Carlo di Castelmola n.14 Uff. Commerciale". The insurance company will directly settle the damage if, following the investigation, it considers that the company is responsible.

Art. 21 – Complaints

If the passenger finds deficiencies or irregularities in the service rendered by the Company, he/she can immediately challenge the crew to any problem so that the company can promptly remedy them. We inform our customers that the passenger, within two months from the date in which he finds deficiencies or irregularities in the service rendered by the Company, can lodge a complaint with the Company Caremar S.p.A. - via Conte Carlo di Castelmola, 14 80133 Naples. After 60 days from sending, without having received a reply from the Company, you can contact the Transport Regulation Authority, pursuant to Regulation (EU) n. 1177/2010, concerning the rights of passengers in sea transport and inland waterways. The passenger can immediately object to the onboard personnel any problem so that the company can promptly remedy it. Passengers can send their notes, suggestions and complaints using the appropriate form available at the following link: https://shop.caremar.it/it/reclami/. The complaint will not be found if sent in a manner that is different from what is foreseen. After 60 days, in the absence of a reply, the passenger can contact the Transport Regulatory Authority.

Art. 22 – Privacy

In accordance with article 13 of the EU regulation no. 2016/679 laying down rules in terms of personal data protection the company as the controller of data processing informs that the personal data provided by the passenger will be treated for purposes that are strictly linked to the administration of the contractual relationship and to the delivery of services also via information systems that are qualified to ensure their safety and privacy. The information is available on the company website www.caremar.it – section „privacy“. Attachment 1 is an integral part of this regulation.

Art. 23 – Jurisdiction

For any dispute that may arise in relation to the application or interpretation of these Regulations, the place of jurisdiction for the territory is exclusively the one in Naples, without prejudice to the mandatory rule provided by Italian law to protect the consumer.

Art. 24 – Remittal

For anything else not provided by the present conditions of carriage, it will be applied the provisions of current law.

*Last updated 14/07/2023

General Terms and Conditions

GENERAL INFORMATION

MrFerry is an online platform which acts as a ticket retailer and intermediary agency of the main important ferry Companies.

MrFerry is not a shipping company and does not provide transportation services, therefore the prices and services displayed on the platform are provided directly by the shipping companies.

The MrFerry website is provided and managed by Prenotazioni 24 s.r.l. with its registered office in Italy, in Via Bonistallo, 50/B - 50053 Empoli (FI), P.IVA/C.F./Iscr. Reg. Imp. CCIAA Liv. 01512130491 | Nr. REA CCIA FI - 699553 Aut. Amm. Prov. LI n 1819 del 16/01/06.

All reservations made through our website or call center are subject to the following terms and conditions. By accessing our services and website, you acknowledge that you have read, understand and agree to the following terms and conditions.

1. BOOKING

1.1. The customer can make reservations online 24 hours a day or contact the Call Center by telephone during opening hours. Except in cases of force majeure or unforeseen events that cannot be avoided by the company and as such are not attributable to it, MrFerry shall process the reservation requests received within 48 working hours, excluding holidays and public holidays.

The customer, by entering the booking request, takes vision, can download and declares to accept the conditions of sale of MrFerry and the conditions of sale and transport of the chosen shipping companies, the contents of which are made available on our website and must be equally accepted before confirming the booking. In addition, for the purpose of completeness of information, the customer will receive a copy of these conditions of sale by e-mail to the electronic mail address indicated in the reservation, whether the reservation has been made through the web or by telephone with an operator.

1.2. MrFerry confirms all bookings on the basis of the requests made by the customer, even if it receives the same request several times; in this case, the cancellation of one or more bookings will be subject to a penalty and the fixed booking fee and the cost of any cancellation coverage purchased will be retained.

MrFerry reserves the right to make the acceptance of booking requests conditional on the verification of the availability and fares of the Shipping Companies at the time of confirmation, in addition, it may reserve the right not to proceed with the confirmation of the booking if it prudently considers insufficient time for the issuance and delivery of the ticket to the customer in its sole interest. In this case, MrFerry is only obliged to refund the amounts collected, which it will repay to the customer through the same payment method used for the reservation.

1.3. Departures and rates proposed by MrFerry are those officially published by the shipping companies. MrFerry, as intermediary, does not intervene in any way on the fares issued by the companies, but applies a booking fee as compensation for the administrative costs of handling the file.

Up to the final issue of the Ticket, the shipping companies have the right to change and adjust their fares at any time and without prior notice. However, in exceptional cases, after the Ticket has been issued, the Customer may be notified directly by the Company of any changes in tariffs (e.g. due to increases in fuel costs) or changes in routes, dates, departure and/or arrival times of ferries or the use of other carriers.

MrFerry is not responsible for the control of the prices and tariffs applied to the proposed trips, as well as it declines any responsibility related to the provision of the services booked through its platform, since the same are managed directly by the maritime companies and are subject to their terms and conditions.

All the services shown are available and bookable through Traghettilines, which facilitates price comparisons and bookings with ferry companies, excluding any obligation towards the user in relation to the management and provision of the transport service. It is therefore the responsibility of the user to ensure that he/she has read and understood the terms and conditions of sale and transport of the shipping company chosen.

1.4. For its part, MrFerry has the right to apply, in the interest of the customer, the best fares in force at the time of the issue of the ticket and resulting from any offers or promotional fares, even if the application of such particular fares would lead to the impossibility of refunding and/or modifying the ticket, in accordance with the conditions of sale of the selected shipping company.

1.5. Reservation requests are accepted by MrFerry up to the same day of departure, provided that the customer can make the payment by credit/prepaid card and can receive the ticket by email, whatsapp, sms or other ways that allow its display at boarding.

1.6. The Customer is solely responsible for the accuracy and truthfulness of the information provided during the booking process (routes, dates and times requested; number, age, names and dates of passengers; pets; type of accommodation; type and size of accompanying vehicles; e-mail address; telephone number; credit card information, etc.).

The Customer is also required to inquire in advance with the competent authorities about the documents necessary for the journey (e.g. identity cards, passports, consular visa, permits and health certificates for the transport of animals, etc.) and the requirements for the stay at the booked destination (e.g. restrictions on disembarkation and/or movement of vehicles provided by municipal regulations/ordinances or legal regulations in force in the municipalities/countries of the chosen destinations) for all passengers listed on the Ticket. As MrFerry cannot guarantee the constant updating of local regulations, it cannot be held responsible for the client's lack of documents or requirements required by the authorities. In any case, reference is made to the provisions of the regulations in force concerning restrictions and access and to the conditions of sale applied by the shipping companies.

1.7. A reservation request on the MrFerry platform does not automatically imply the assignment of accommodation/seats on board and tickets. It is a request that must be confirmed by MrFerry after checking availability and rates.

1.8. Customers may use the website to make reservations and purchases for their own and/or others with their consent. The Customer who makes the reservation online or by phone must have the authorization to confirm it on the behalf of all passengers and he is responsible to protect all personal information entered, assuring accuracy and completeness.

1.9. The customer traveling with a companion animal must also make a reservation for the pet and include it in the ticket. It is the responsibility of the customer to inquire in advance about the possibility of transportation of pets and compliance with the legal standards of the countries concerned. The customer undertakes to verify the regularity of the veterinary certificate and the health booklet and is obliged to verify the actual purchase of services for animals on board, where provided (for example, cabins with access for animals, kennels on board), being responsible for the purchase made. In any case, please refer to the terms of sale and conditions of carriage of the individual shipping companies concerned, which regulate the matter in detail.

2. GROUP RESERVATIONS

2.1 MrFerry allows reservations for groups of people, with or without an accompanying vehicle, at special rates when provided by individual shipping companies and according to their terms and conditions. The customer must submit the request for a quote by filling out the appropriate form on the home page of https://www.misterferry.com No request for quotation other than the above will be accepted.

2.2  The shipping companies have the right to change the tariffs at any time and without notice until the final issue of the ticket and, in exceptional cases, even after the issue, as indicated in point 1.3.

By sending the request for quotation, the customer accepts the offer, acknowledges and declares to have read and accepted the general conditions of sale of MrFerry, which will be sent together with the booking summary

The sending of the request for quotation does not imply the automatic assignment of the seat on board and the simultaneous issue of the ticket, but constitutes a mere request for quotation, subject to verification of availability and prices and confirmation by MrFerry.

MrFerry will confirm the offer upon receipt of the amount requested by the customer.

2.3 Any request for modification or cancellation of the reservation must be sent to MrFerry by e-mail to gruppi@prenotazioni24.it and will be subject to the time limits set forth in article 6 below. The time limits set out in point 6 will apply.

2.4 Any tax invoice from the shipping company, if the carrier allows it, must be requested from MrFerry at the same time as the reservation, providing the necessary tax information.

FREIGHT RESERVATIONS

3.1 MrFerry allows you to make reservations for commercial vehicles and drivers by sending the request for quotation from the dedicated freight and cargo transportation area or by contacting the Call Center.
The transportation of goods and commercial vehicles is subject to different and specific terms and conditions of sale and transportation, which are governed by the regulations used by the individual shipping companies as well as by the legal provisions in force, and which the shipper declares to be aware of and to have accepted when purchasing the service.  It is the shipper's duty to ensure that he/she is familiar with these General Conditions by exercising due diligence.

3.2 Cargo reservations are subject to special rates set by each carrier.

3.3  MrFerry gives the Sea Carrier the order of transportation as stated in the contract on behalf of the Carrier, who, through his drivers or company employees, delivers the cargo to the Carrier, takes care of its embarkation and related activities, and assumes responsibility for the booked services and the declared cargo/goods.

3.4 The balance of the fare, including the fees due to MrFerry, must be paid before the reservation is confirmed. Reservations are considered confirmed upon receipt of payment and the sending of the Reservation Summary containing the details and information of the voyage, as well as the Embarkation Declaration for the collection of the Bill of Lading at the port.

The price of the transport is calculated on the basis of the rates in force at the time of the purchase, which may be modified by the shipping company before the date of departure, in which case the final price to be paid will include the actual freight and the commission due to MrFerry for the brokerage service.

MrFerry will issue a monthly invoice based on the statement received from the shipping company. In case of discrepancy between the price already paid by the carrier and the price to be paid on the basis of the bill of lading issued, MrFerry reserves the right to obtain a tariff supplement up to the amount of the credit. For this purpose, the shipper authorizes MrFerry to debit the amount still due from the credit card indicated at the time of payment, the details of which will be kept for this sole purpose until the completion of the service.

3.5. It is the responsibility of the person making the reservation to determine whether or not the vehicle involved is a commercial vehicle, i.e., specifically licensed to transport goods, carry commercial goods, or transit for commercial purposes.

In fact, when booking, the shipper must indicate the correct dimensions, type and license plate of his vehicle, as well as whether he is transporting hazardous materials or goods. In the event that the commercial vehicle is mistakenly booked as a private vehicle, or in the event that the required data is not filled in or declared correctly, the availability and/or embarkation may not be guaranteed by the Carrier, who may decide to charge the full fare and refuse embarkation without refund, or to proceed with the transportation contract, subject to the right to demand payment of the relevant fare differences, taxes, penalties, if any, and related fees, which must be paid to MrFerry when the invoice is sent on the basis of the bill of lading actually issued

MrFerry is not liable in case the Carrier refuses to board the vehicle or invalidates the ticket due to discrepancies in the bill of lading for reasons attributable to the Carrier.

The shipper assumes responsibility for the reservation made.

3.6. In the event of cancellation of the reservation or non-departure due to the fault of the carrier, where the carrier provides for the refund of the ticket, MrFerry will proceed to refund the amount paid, except for the reservation fees and net of the handling and administrative costs of the file.

3.7. In no case, MrFerry can be held responsible for the provision of the transport service or its operational management.

3.8. MrFerry shall not be held liable in the event that the chosen carrier changes or cancels routes, departure and/or arrival dates/times, or uses other carriers or ships/hydrofoils than those originally booked, and shall not be held liable for any consequential damages or losses caused by the missed departure or its modification, as it cannot be attributed to the intermediary through which the ticket was purchased, the cost of unused stays, missed connections or additional expenses caused by the missed departure.

MrFerry can only be held responsible for damages resulting directly from its intermediary activity and from the violation of these general conditions.

PAYMENTS

4.1. Reservations are considered confirmed when the tickets are issued and such issuance is always subject to receipt of payment. MrFerry is never and under no circumstances responsible for any fare increase and/or unavailability of seats by the shipping companies. In the event of unavailability of seats and/or fare changes not accepted by the client, MrFerry is only obliged to refund the sums already paid.

4.2. Although the prices and fares proposed by MrFerry are current and accurate, it is not possible to guarantee the customer from any fare adjustment required by the shipping companies, therefore MrFerry reserves the right to update the booking offers before issuing the ticket, in each case subject to the customer's confirmation. MrFerry will contact the customer to propose possible alternatives. In the event that the customer does not accept the proposed alternatives, MrFerry will immediately proceed to the full refund of the amounts already collected.

4.3. The method of payment is chosen by the customer when filling out the reservation request, where, according to the choice, the details and instructions for making the payment are given. Tickets must be paid for by credit card or Paypal. Payment by credit card is accepted only if the cardholder is one of the passengers or the reservation applicant.

4.4. The ticket is sent to the customer only after verification of the actual credit on the bank account. The verification is carried out by one of our operators, therefore, if the document is sent during the hours when the accounting office is closed, MrFerry is not responsible for changes in quotes or availability that have occurred until the time of the verification of the credit.

4.5. Once payment has been received, MrFerry will issue a booking confirmation message containing the details of the trip and all relevant information. This notification does not constitute a valid ticket for boarding, but only a summary of the reservation. Tickets are sent with the confirmation email and must be specifically downloaded by the customer. If the customer does not receive the tickets within 48 hours of confirmation, he/she should contact the Call Center or access his/her reserved area and forward the request for sending. In any case, MrFerry will send the ticket code by SMS to the phone number provided during the booking process, in order to print it in case of urgency at the port ticket offices.

4.6. Mr Ferry is not responsible for any interruption of the Website or for any failed transaction resulting from causes beyond MrFerry's control. The customer can always contact our call center or access the reserved area to change the payment method.

5. DELIVERY

5.1. The tickets will be sent via e-mail (by attachment or through a link) and can be downloaded from the Reserved Area. If the ticket is not delivered, the customer must contact MrFerry to request a new delivery.

Any shipment by mail or courier expressly requested by the customer at his own expense will be made on behalf of the customer. MrFerry will not be held responsible for any delay, non-delivery or partial delivery of travel documents due to causes beyond its control.

5.2. After receiving the tickets, the customer is required to carefully check the details printed on it. Any mistake and/or error must be promptly reported to MrFerry which will not be liable for any delay in communicating such mistakes in the booking.

5.3. It is obligatory to present oneself for boarding with the travel documents within the time limits specified in the shipping company's conditions of carriage. Otherwise, the passenger will lose the right to board and/or will have to buy a new ticket. In no case can MrFerry be held responsible for delays or failure to present tickets, even partially, at the time of boarding for reasons beyond its control.

In addition, the Customer must present at the embarkation point a valid identity card and the necessary travel documents to reach the destination in question (identity card, passport, visa, etc.) for all passengers included in the booking. This regulation also applies to vehicles and/or pets.

5.4. No page printed from this website, except for tickets or vouchers for boarding downloaded from “My bookings” Area, serves as confirmation of booking or as a valid boarding document.

4. CHANGE AND CANCELLATION

6.1. All requests for changes or cancellation must be made by accessing your User Area. All amendment and cancellation requests sent in any different form from the “User Area” will not be taken under consideration since a prompt intervention would not be granted.  In any case, MrFerry is not responsible for delays or processing of requests received through communication channels other than those indicated.

In case of need, during the hours or days when Traghettilines is closed or if the service is unavailable for any reason, the customer may directly contact the ferry company directly and request changes and cancellations from it.

6.2.  In the case of changes or modifications to tickets already issued, if provided for by the regulations of the shipping company, the customer is obliged to pay the penalties for changes provided for by the company's general conditions of carriage and to pay MrFerry  the costs of reopening and managing the file, from a minimum of €15.00 to a maximum of €40.00 for each change or modification.

6.3. Failure to use tickets that have already been issued will not result in their automatic refund.

6.4. Cancellation of tickets is subject to and regulated by the General Conditions of Carriage of the companies concerned, which may provide for the application of cancellation penalties; it is also subject to the reopening and administration fees due to MrFerry, equal to 15% of the ticket amount.

 6.5. In the event of changes and/or cancellations made directly with the Shipping Company, if the intervention of Traghettilines is still necessary, the fixed fee of euro 10.00 will be withheld. 

6.6. Changes or cancellations made before 11:59 p.m. on the day the ticket is issued do not incur re-opening and handling fees by MrFerry but are however subject to any penalties applied by the shipping carriers.

6.7. It is the customer's responsibility to check whether the purchased ticket allows for change and/or cancellation as well as refund under the conditions of sale imposed by the ferry operator. Promotional or special fare tickets may not be refundable. Refunds are always made in accordance with the conditions of sale of the shipping company concerned.

Reservation fees and any cancellation coverage purchased will not be refunded under any circumstances.

6.8. At times, following the cancellation, the ferry companies could legitimately provide for an alternative form of reimbursement in voucher of equal value of the boarding pass which can be used for future purchases under the terms and conditions established. MrFerry, as an intermediary in the sale of tickets on behalf of the companies themselves, is bound by the terms and conditions established by the companies and has no control over the reimbursement arrangements made and for which it is responsible.

6.9. In case of sending requests to change previously purchased tickets during the hours and days when MrFerry offices are closed (hours from 8:00 PM to 8:00 AM and days December 25 and January 1) MrFerry will process them the day immediately following by checking the current price and availability and sending a new quotation.

While making the new quotation, MrFerry may find accommodation unavailability or price variations set by the ferry company. In such a case, MrFerry will not confirm the amendment request and will contact the customer in order to agree on alternative travel arrangements.

6.10. MrFerry is not liable for any arrangement, amendment or change the customer directly made with the ferry company.

6.11. The shipping companies are responsible for the provision of the transport services they directly operate. MrFerry, as a retailer and intermediary, is in no way responsible for the management of embarkation and disembarkation or for damages caused by changes or management of the same.

IThe non-performance of the journey due to causes attributable to the Carrier, including but not limited to significant schedule changes, itinerary alterations, accommodation modifications, delays, interruptions or cancellations of departures, whether for operational reasons or force majeure, shall in no circumstances give rise to liability on the part of Traghettilines. 

In the event of cancellation of a crossing, the Carrier shall be obliged either to reimburse the passenger the amount of the ticket purchased, or to offer an appropriate alternative, subject in all cases to the acceptance of the Customer. Reimbursement shall be limited exclusively to the unused portion of the ticket, namely the crossing affected by the cancellation or modification implemented by the Carrier .

7. REFUND

7.1. The amounts charged and subsequently credited back to the Customer’s credit card by MrFerry may be not be immediately available by the credit card handler.

In these cases, only the holder of the credit card, as the sole interlocutor with his credit institution, can require the manager to restore the amount in advance on the ceiling of his card. The recovery time of the ceiling may vary depending on the operator’s condition.

7.2. In case of payment exceeding the amount due for the reservation, made by bank transfer or postal bulletin, MrFerry will refund the difference.

7.3. In the event of cancellation or modification of the tickets, MrFerry will refund to the customer the sums due, minus the penalties imposed by the Shipping Company concerned and the handling fees due to MrFerry, always and in any case subject to the receipt of the sums by the Shipping Company.

7.4. Unless otherwise agreed, MrFerry refunds the customer with the same payment method utilized by the customer at the time of purchase.

7.5. In the event that a shipping company offers a voucher for a canceled trip instead of a monetary refund (see 6.5), MrFerry can only issue such voucher, which can be redeemed by the customer in accordance with the conditions established by the shipping company.

8. ADDITIONAL CANCELLATION COVERAGE

8.1. The customer has the possibility to purchase an additional coverage against cancellation in order to obtain the reimbursement of the cancellation fees due in case of cancellation of the services purchased through Prenotazioni24 for the specific reasons and cases covered therein.

8.2. The guarantee can be added within 24 hours of booking confirmation and must be selected and purchased at the time of booking. It will be active from the moment of the purchase until the first use of the purchased service is made. If more than one trip is booked, the warranty option must be selected for all services.

8.3. The Cancellation Coverage cannot be removed after the purchase and it is non-refundable.

8.4.  In case of changes to the reservation, the price of the Cancellation Coverage will also be adjusted for the purchase of the new service.

9. RESPONSIBILITIES

9.1. Traghettilines, in its capacity as intermediary and mandatary of the consumer, facilitates the meeting of supply and demand between passengers and Maritime Companies, thereby enabling the conclusion of transport contracts, namely the purchase of maritime tickets. The liability of the intermediary shall be strictly limited to the performance of the mandate entrusted by the consumer, which is discharged upon delivery of the tickets. Accordingly, Traghettilines shall bear no liability whatsoever for the provision of the transport service or its operational management, in compliance with applicable Italian and European legislation.

The Customer acknowledges and accepts that Traghettilines shall not be liable for any failure, alteration or incorrect performance of the services rendered by the Carrier, where such services have been duly booked and recorded on the travel document issued by Traghettilines on behalf of the passengers. Consequently, in the event that the Carrier cancels or modifies itineraries, departure and/or arrival dates or times, accommodations, or other contractual elements, or substitutes different carriers, vessels or hydrofoils from those initially booked, such liability shall rest exclusively with the Carrier, which shall remain responsible for the provision of suitable alternatives and for the assistance owed to passengers. 

In the event of cancellation or delay exceeding ninety (90) minutes, the Carrier shall be required to offer the passenger the choice between: (i) alternative transport to the final destination under comparable conditions, or (ii) reimbursement of the ticket price for the unused portion of the journey. Should the Customer elect reimbursement, such reimbursement shall be effected by Traghettilines solely upon receipt of confirmation from the Carrier of the actual non-performance of the transport service for reasons not attributable to the Customer. 

Purtuant to Regulation (EU) No. 1177/2010, passengers shall be entitled to claim compensation in the event of delay and/or cancellation, in accordance with the terms defined therein, depending on the duration of the disruption or the failure to provide the service. The Regulation further imposes upon the Carrier, or in certain circumstances the port agent, the obligation to inform all passengers of any changes to schedules or cancellations. In alignment therewith, Articles 403 and 404 of the Italian Navigation Code place the obligation upon the Carrier, and not upon the intermediary, to provide adequate alternatives and compensation in the event of cancellations or delays in the performance of the transport service. 

Accordingly, Traghettilines shall not be held liable for any damages, indirect or consequential losses, or additional expenses arising from cancellations or modifications of departures, including but not limited to the cost of unused accommodation, missed connections, disruptions or ancillary costs incurred by the Customer.  .

9.2. The customer agrees to take financial responsibility for all transactions carried out on their behalf and confirms the accuracy of the information provided about themselves and the passengers listed in the reservation.

MrFerry shall not be held liable in the event that the Shipping Company denies boarding to one or more booked passengers, or requests a fare adjustment of the ticket, or cancels its validity, due to discrepancies between the data provided by the customer at the time of the booking and the personal and/or vehicle documents that are presented at the time of boarding or during check-in.

9.3 It is the customer's duty to ensure that he/she is familiar with these General Terms and Conditions of Prenotazioni24, as well as of the individual Shipping Company, using ordinary diligence. The customer is personally liable for failure to comply therewith.
MrFerry disclaims any responsibility for the non-publication on its website of the extraordinary conditions applied by the Shipping Companies in emergency situations, for which the customer is required to independently inquire with due diligence through the appropriate channels.

9.4. MrFerry shall not be held responsible for interruptions or technical malfunctions of the booking system not attributable to it and related software.

9.5. MrFerry is only responsible for losses that result directly from its intermediation activities, as well as from the violation of these General Conditions.

10. EXCLUSION OF THE RIGHT OF WITHDRAWAL

10.1. The Consumer Code, Law D.Lgs 06/09/2005 n.206, G.U. 08/10/2005, as amended by Italian Law 3^rd may 2019 n.37 and Italian Law 12^th  April 2019 n.31, at art. 59 “Exceptions to the rights of withdrawal” states: “The right of withdrawal referred to in artt. 52 and 58 concerning Distance Contracts and Contracts negotiated off-commercial premises does not apply to:...n) supply of accommodations for non-residential purposes, transport of goods, car rental services, catering services or other services concerning leisure activities whereas the contract sets a firm date or execution period”, in accordance with the EU Directive 2011/83/EU regarding the Consumer Rights, chapter III art. 16 and transposed by the Law D.Lgs 21/02/2014 n.21.

The purchase of maritime transport service falls under the leisure contracts category having a firm date, which implies the exclusion of the right of withdrawal for those contracts concluded on our online Platform MrFerry.

11. E-COMMERCE AND INTERMEDIARY AGENCY

11.1. The purchase of tickets and boarding passes  through MrFerry falls under the indirect e-commerce policy, which can be compared to distance selling, therefore not subject to the invoice requirement (unless requested by the customer at the same time as the purchase of the travel ticket and only where issuance is possible) in accordance with the art. 22 of Law D.P.R. n.633/1972, as well as no fiscal receipt (ex art. 2, comma 1 lett.oo of Law D.P.R. 696/1996). Sale considerations will be entered and kept into the Sale Records held by Prenotazioni 24 Ltd.

12. COPYRIGHT AND TRADEMARK

12.1. This website and the contents therein, such as the name “MrFerry” and other trademarks and logos here displayed, are registered trademarks and owned by MrFerry which holds the license and are therefore protected by copyright. Ferry Companies own their own trademarks and authorize MrFerry for usage. These contents cannot be copied, reproduced, republished, downloaded, transmitted or distributed without written consent of MrFerry. Users shall only use this website for personal and non-commercial purposes. 

13. CHANGES TO TERMS AND CONDITIONS

13.1. MrFerry reserves the right to modify or update the conditions of use of the site as necessary and for justified reasons and operational needs, without prior notice to users. The use of this site after any modification of the conditions constitutes acceptance of the same.

14. COMPETENT COURT

14.1. Any dispute arising from the interpretation and/or execution of this contract shall be settled by the competent court of Livorno. In the case of passengers who qualify as consumers under current Italian Law, the competent court shall be the court of residence or domicile, if domiciled or resident in Italy.